Scanner Problem

[Squid_uk]

i have recently been trying to use my scanner which i have used before and had no problems with it but this time when i open the software that i usually use to scan with (microsoft picture it) i go to the scan section and click the scan button... nothing happens so i close down the app and press the scan button on the scanner itself... again nothing.

i have tried un/re-installing the scanner but no luck, however the scanner is detected in the 'my computer' section

when tring to use the cd-rom that came with the scanner i place it in the drive open up my computer and double click the disk and i get a message saying

16bit windows subsystem

C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows application. Choose 'Close' to terminate the app.

I am running on XP Home edition

I have also checked for new drivers and was told that none were avalible

Could some1 plaese advise me on what is wrong?

[thecoalman]

Did it work before with XP?

[Squid_uk]

yes i have always had xp with this system and the scanner which came with the system and never troubled me before

EDIT: the scanner is a Packard Bell Diamond 1200plus flat bed

[Jayhawk]

Have you recently installed or reinstalled any BitCom software.

If not, you might want to do a complete virus scan for backdoor trojans / worms. I cleaned a machine this morning that kept getting the same message. After cleaning 17 viruses of the machine and removing Bitcom, everything worked fine. Dialer programs in general are a problem.

Just a thought.

[Squid_uk]

Have you recently installed or reinstalled any BitCom software.

If not, you might want to do a complete virus scan for backdoor trojans / worms. I cleaned a machine this morning that kept getting the same message. After cleaning 17 viruses of the machine and removing Bitcom, everything worked fine. Dialer programs in general are a problem.

Just a thought.

Don't think so i have used Bitdefender and have found 19 infected files however not all could be disinfected how can i disinfect the files

EDIT: i have no bitcom software on this system

2ND EDIT: Below is the output given by bitdefender, dont know if it is useful in helping me

C:\Program Files\WindUpdates\WinKA.exe infected: Trojan.KeepAlive.A
C:\Program Files\WindUpdates\WinKA.exe unable to disinfect
C:\WINDOWS\Downloaded Program Files\UGO20.exe suspect: Trojan.Downloader.Small.Gen
C:\WINDOWS\Downloaded Program Files\UGO20.exe copied
C:\WINDOWS\system32\sc.dll suspect: Trojan.Downloader.Small.Gen
C:\WINDOWS\system32\sc.dll copied
C:\WINDOWS\system32\vxiewer.ocx infected: Trojan.Dyfuca.Y
C:\WINDOWS\system32\vxiewer.ocx unable to disinfect