scanner help

[Mr anderson]

hi all and a happy new year. I have a problem with a dell pc and a canon canoscan lide70 scanner. its comes up with communication error. now what i do is, i install the drivers and the software, that goes in great when i go to do the first scan it says communcation error? anyone else had this problem?

[powerpc123]

Are you connect through a USB hub? Try direct USB connection to your computer.
Check on the bottom of scanner - Is it unlocked?
Does the error message give you a specific error code?

Under control panel > Administrative Tools > Services
Be sure the Windows Image Acquisition (WIA) Startup Type is not set to disabled - It should be set to automatic.

[Mr anderson]

just did what you said, it was set to manual. ran it again. still the same the error code is 2,155,0

[powerpc123]

I see elsewhere that a similar error code was resolved by using a new cable. Different canon scanner model / but same error code. I might try a new cable. (might even try same cable plugged into a different USB port on your PC).

http://forums.techguy.org/hardware/670004-canon-mp830-error-cannot-communicate.html

[GKar]

Is your scanner powered off the usb hub or from a power supply brick? I had that problem with a similar scanner (Canon FB620U) and used the power brick to fix it.

This is assuming the scanner shows up correctly on the Device Manager:

Right click My Computer, Hardware tab, Device Manager, Imaging Devices.

[Mr anderson]

right i have tried that still the same?

[Mr anderson]

right i have had two scans from it now? has anyone else used this scanner before any ideas on what can cause this prob many thanks

[Bjs]

Never experienced an issue with that model , but some suggestions

A: No mention of sp2 in pc specs (software related communication errors)

B: Try a different usb port

C: Install product first , connect scanner when required , exit installer when completed , correctly disconnect scanner , then reboot system prior to any scanning is started

D: Not all usb cables are made equal ... get quality first time

Notes :

This unit dosent use a power brick
It is a scanner , not a "multifunctional device
Can be used with a powered usb hub , such as that , sold by belkin .