Woopra Desktop Client 1.4 on WinXP

[connorabb]

Been discussing this with Woopra via Twitter, but thought I'd post the whole story to the forums anyway.

I was using the Woopra WordPress plugin to track my stats, but it stopped working. So I followed the instructions

to set up the tracking manually. When I tried logging into the desktop client, however, I got the message "Unable

to connect to Woopra".

I checked my username & password by logging into Woopra.com, and could log in fine. The tracking script logs my

visitors, because I can see them from here.

I've disabled my firewall (basic Windows firewall) even though Woopra has been excluded from being blocked & that

did not change the error message of "unable to connect".

I've tried uninstalling & reinstalling the software. No change. I could find no other troubleshooting tips.


Kiara

[hech54]

Woopra sucks
Woopra ripoff
Woopra garbage
Woopra infected with virus
Woopra stole my credit card data
Woopra trojan virus
Woopra spyware
Woopra malware
Woopra got my girlfriend pregnant

I'm a psycho....I mean psychic.

[lordsmurf]

Woopra is actually really good tracking software for websites.

@hech, I think you're definitely psycho on this one.

@ connorabb, your location may have something to do with the connection issues. Beyond that, however, I have a feeling you're experiencing a larger computer issue and not one of the software.

[hech54]

It doesn't belong here on VHelp.....from a first-time poster.

[johns0]

connorabb-Please do not post spam links again.

[Bjs]

While this plugin may be passed via the firewall you may need to specify individual TCP and UDP ports for the plugin as well

Ie

Name > Woopra.udp
Port >11228
Check > UDP

Name > Woopra.tcp
Port > 11228
Check > TCP

Ok > Ok

Try again

====

Depending on how you connect to the internet you may need to setup ports again ... ie > dsl modem (open required ports) ... refer to what is known as "port forwarding"