My company has just bought a SD-500 capture card, it all works fine apart from the fact that we can't use the deck remote. Previous to the SD-500 we used a futuretel NS series card and was able to use the deck remote fine VIA the serial port on a 9pin. We use a patch system for remote deck control and have tried the remote on a various array of Sony Digi-Beta and Dv-cam decks. We have also tried hard patching to the decks with the same problem again. If anyone has had the same problem and can offer us some ideas i will kiss your feet

Also does anyone find the capture software for the sd-500 awful? considering its a 3grand capture card you would expect something that didn't crash every 5 minutes, have tried the sonic website for the software update but can't for the life of me get to it. Does anyone know where or how i can get this?
Again. thank you for any help.