Premiere pro won't start up !!

[yunakokimama]

I could use premiere pro 2 without problem, but recently I can't open premiere pro at all.
When I click the premiere pro, then it opens starting premiere pro, saying windows xp single processor detected, then loading Cpm ( can't read because it shut down immediately). then it shut down. never open again !!!

What should I do !!!! I need it for business, so please help me !

I reinstalled premiere pro, but it won't help at all !

Mayuko

[daamon]

Contact the Adobe Customer Support first, and also check out the FAQ's for the software in case there's anything there.

[JohnnyMalaria]

Have you installed any other software since the last time it worked properly?

We had some reports of Premiere Elements shutting down in a similar way after installing one of our products. After a lot of testing and debugging, we identified that Premiere was not responding correctly to our software. We have had to write a "fix" to accommodate this.

(Technically, it has to do with how Premiere determines what codecs are present and what capabilities they have. Each codec is queried. Premiere doesn't correctly handle the responses. I must say I was very surprised - this has been a known issue with Premiere since at least version 4.0).