Advice about Shield TV PRO (fan issue) replacement

[cedico]

Hello,

I bought this Android box back in February and I've been very happy with it, except that after about a month, the fan started making a lot of noise.

I contacted Amazon, but they told me they couldn't do anything directly and that I had to go through Nvidia support first. After exchanging about 20 emails with Nvidia, they've been stringing me along for several months, claiming stock shortages or mentioning a replacement unit that was shipped but never arrived.

Today, I've had enough. I contacted Amazon again, and fortunately, they've agreed to give me a refund. However, they no longer sell it themselves due to shortages or stock issues.

So, I'm facing a dilemma:

- Cut my losses, keep my Shield, and live with the fan noise (even though it's frustrating given the price).

- Get the refund from Amazon and buy it somewhere else (if I can find a site with stock). But I might face the exact same issues down the road if anything goes wrong, dealing with an inefficient Nvidia support that just avoids the problem.

- Get the refund and buy a different, more recent (but less powerful) box, like the Dune HD AV1 4K Android Box / Homatics Box R 4K Plus or the RockTek G2.

What would you do in my position?

My typical usage is running Stremio or Kodi with subtitles, and playing local video files—always aiming for the same smoothness as the Shield.

Thanks in advance!

[usually_quiet]

If you really like your NVIDIA Shield TV Pro HDR 4K, except for the fan noise, return the one you have to Amazon for a refund once you find a source that can provide another one. Based on past posts here about that device, those who have owned one seem to fall in love with it and are dissatisfied with any other device as a replacement.

For what it is worth, I have no personal experience with the NVIDIA Shield TV Pro HDR 4K. I have only used less expensive devices from onn (Walmart's house brand) or from Google, which are all fanless, and a 4K TV running Android TV as its OS. Those are good enough for my purposes, but you probably wouldn't like them as much as you like your Shield TV.

[october262]

Hello,

I bought this Android box back in February and I've been very happy with it, except that after about a month, the fan started making a lot of noise.

I contacted Amazon, but they told me they couldn't do anything directly and that I had to go through Nvidia support first. After exchanging about 20 emails with Nvidia, they've been stringing me along for several months, claiming stock shortages or mentioning a replacement unit that was shipped but never arrived.

Today, I've had enough. I contacted Amazon again, and fortunately, they've agreed to give me a refund. However, they no longer sell it themselves due to shortages or stock issues.

So, I'm facing a dilemma:

- Cut my losses, keep my Shield, and live with the fan noise (even though it's frustrating given the price).

- Get the refund from Amazon and buy it somewhere else (if I can find a site with stock). But I might face the exact same issues down the road if anything goes wrong, dealing with an inefficient Nvidia support that just avoids the problem.

- Get the refund and buy a different, more recent (but less powerful) box, like the Dune HD AV1 4K Android Box / Homatics Box R 4K Plus or the RockTek G2.

What would you do in my position?

My typical usage is running Stremio or Kodi with subtitles, and playing local video files—always aiming for the same smoothness as the Shield.

Thanks in advance!

did you try cleaning the fan with a can of compressed air ?? repair guide - https://www.youtube.com/watch?v=OLIo7v3UncE

[cedico]

thank you for your reply @usually_quiet, I will probably do that

[cedico]

@october262, I did not tried to clean it because I was afraid of damaging it bur thank you for this tutorial