VideoRedo TVS 5 - Strange 3 Gray Boxes

[rdstevens79]

Hello, long time VRD TVS user here. I recently had to reinstall on a new laptop, and since doing so my display in the main window is showing 3 gray boxes of the current frame. This is directly above the thumbnails. I checked my old laptop (thankfully didn't destroy yet), and it's the same version and it appears that all the settings are the same, but I must be overlooking something. Here is a picture of what I'm referring to:
https://pasteboard.co/lxmv2JhJunbP.png

On my other install, the main window is one image in color and nearly fills the black box. I prefer this method so I can easily see what's in the video. I'm cutting sports videos, so with the 3 small gray boxes I can't easily see who's on the field or up to bat in this mode. Does anyone know how to change this?

Thank you.

[rdstevens79]

Just bumping this. Still trying to figure it out and haven't found a setting that controls this. Anyone have an idea?

[rdstevens79]

I finally figured out the problem. This laptop has an nVidia GPU in it. I had to go into the nVidia Control Panel under manage 3D settings, and change the "Preferred Graphics Processor". It was set to Auto-Select. I changed it to High Performance NVIDIA Processor, and now the main window is back to the normal single full screen view.

[Alwyn]

Thanks for the update.