Intensity Shuttle Problem.

[0123456789abc]

I have installed the Decklink Suttle on my PC which boasts an ASUS P6X58D Premium mother board but only the component input is working. Anybody knows why this might be ?

[paradizecityz]

I have installed the Decklink Suttle on my PC which boasts an ASUS P6X58D Premium mother board but only the component input is working. Anybody knows why this might be ?

Have you gone to the Blackmagic Control Panel and changed the input/output accordingly?

[0123456789abc]

Finally managed to get the compsite to work. now wondering how to make the device with Adobe elements.

[vanished001]

You know what would be the best thing BM could do for its customers. Have a check for updates option only found out there were new drivers because some asked me a question on youtube about the shuttle. What do I find when on a whim I checked the software out new drives 7.9.4 no notification no nothing.

[mufunyo]

So I got a Fresco Logic FL1000 USB3 controller, the same stuff Blackmagic used to demo their 1080p60 recording using the Intensity Shuttle at CES 2011. Installed the latest driver, and with much anticipation, I click the Capture pane in Media Express:



100% reproducible. Every time. USB3 really has its share of teething problems, it seems. Either that, or that voodoo witch wasn't kidding after all when she said she'd curse my workstation and that I'd never be able to capture HD video.

[LeeC22]

I never thought I would find anywhere that was trying to solve problems with this blasted device, but here we are.

Got my shuttle today... that's the good part. Spent the best part of 4 hours trying to get the damned thing working... that's the bad (and seemingly common) part.

My MB is an Asus P6T, which is an x58 board. I bought the Gigabyte GA-USB3.0 PCI-e card, which is one of the cards listed on the BlackMagic site. Got the Shuttle drivers installed, everything shows it as working correctly, until I run BlackMagic Media Express, at which point, it says it there is no BlackMagic hardware in my system. The card is sat in a PCI-e 2.0 x16 slot, with the power connector firmly in place. If I put a USB 2.0 device in it, it works perfectly, but with the Shuttle, I just get confirmation that "the device is working correctly".

The one problem I have noticed, is that the docs that come with the shuttle, give you a link to the driver site, to download the 2.0.4 drivers for any cards using the NEC chipset (like the GA). But those drivers do not exist on that site, and from what I can tell, pretty much any other site that had them linked. So I don't know if it's a hard-coded specific driver requirement, and those drivers have their own problems... or another problem.

Anyone got a suggestion as to what I might try at all? I have updated the firmware on the PCI-e card, but I'm running out of options as to what else it could be, so any help is much appreciated.

Edit: NVM, I eventually pulled all the cards out of my motherboard, repositioned them in different slots, and I can now get into Media Express... now I just have to work out how to get something other than a black screen.

[Gradius2]

I have this thing, and I'm building a brand new PC based on i7 2600K with P67 chipset.

I don't think the Shuttle will works, anyone else tried?

For anyone else with problems, you need to update firmware of USB 3.0 controller and drivers.

As USB 3.0 it NEEDS to be NEC/RENESAS µPD720200F1, last FW and drivers (as today) are:
- Firmware v3.0.2.7.0.8
- Drivers v2.0.32

FW:
http://www.station-drivers.com/telechargement/nec/divers/firmwares/usb3_firmware-302708(www.station-drivers.com).exe

Drivers:
http://www.station-drivers.com/telechargement/nec/divers/renesas_2.0.32(www.station-drivers.com).exe

Site:
http://www.station-drivers.com/page/nec.htm

Good luck, this dirty puppy is devil!

[LeeC22]

Damn it all... the black screen problem actually turned out to be the USB lead I was using. It would work well enough to let the PC work out what was connected to it, but not to actually work. I moved everything round the room, used the cable that came with it, and it all suddenly worked fine. 360 through HDMI, S-Video, component etc... all working fine.

I bought a 5m USB 3.0 cable, as my PC is on the opposite side of the room to what I want to capture from. Now I have to work out if it is the actual cable, or the length of the cable that is causing the problem.

What I will say though, is Media Express is a pile of crap. I have never in my life, heard of a capture programme that will only work, if the input and capture resolutions are the same. I have a £20 EasyCap, that will let me capture in a whole range of formats and resolutions, regardless of what comes in as a signal. For £150, I would expect something a damn sight better than what the Shuttle and ME can do. Just because the input is in HD, it doesn't mean you always want the output to be in HD, so it should give you the option for half-size and quarter size captures at least. You shouldn't need to capture 100s of GB of HD video, to render out something smaller, that's just an inefficient process.

I can't help but feel this is a pretty amateurish piece of kit (hardware & software), trying to pass itself off as something better than it really is. It's like a Ferrari bodyshell, with a VW Beetle engine underneath... overpriced because it looks nice. I'm going to give it another couple of days, but I can see this one heading back to the shop under the DSR.

As a point of interest, if you read the docs that come with the shuttle, it says you need driver version 2.0.4 for the NEC chipset USB3.0 card... good luck finding them. And when you do find them, it will tell you that the 2.0.32 drivers are newer... Huh?!?

[Gradius2]

Actually, 2.0.4 are older than 2.0.32, this is because they are in fact 2.0.04! Got it?

[LeeC22]

Sorry... and the "Got it?" was for what exactly?

Was it for the fact that in the Intensity Manual, it says "You will need to have Firmware version 3.0.2.5, and driver version 2.0.4.0 or higher.". If so, I suggest you ask them if they've "Got it?", because they clearly haven't.

Learn some netiquette... Got it?

[Gradius2]

And you need to go back and learn some math! :P

[LeeC22]

What has math got to do with the fact the BlackmagicDesign specified 2.0.4.0, which is in fact, higher, than 2.0.32.0?

Do you know what the filename is of those drivers? It is "RENESAS-USB3-Host-Driver-2040-setup.exe", and you can find that file by looking for "Renesas 2.0.4". Tell me how that filename equates to a driver version of 2.0.04.0?

At no time during the installation of the drivers in that file, does it say, these drivers are version 2.0.04.0. Which means, the only way you can find out the version number, is if you were to install them BEFORE you installed 2.0.32.0. and why would anyone do that?

The only way you can find that file, is by looking for "Renesas 2.0.4". You try searching for Renesas 2.0.04.0, and tell me how many links you find to drivers with that version number on them. Here's a clue, Yahoo says "We did not find results for: renesas 2.0.04 drivers. Try the suggestions below or type a new query above."

Just so we're clear where the f'k up comes from, this following bit of text, is from station-drivers.com... Notice the version number, not 2.0.04.0? So say hello to my ignore list, I'm guessing you're the local troll... so there's no reason for your replies to be visible. If I need more help, I'll ask the helpful... bye. Try being clever, instead of trying to be smart.

---------------------------------------------------------------------------
Version 2.0.4.0 : May 14th, 2010
---------------------------------------------------------------------------
- Windows Logo Information
Submission ID: 1403710

- Dynamic U1/U2 state control function was enabled.

- Driver Provider Name in the INF file was changed from NEC Electronics
to Renesas Electronics.

- "Discontine storage access" issue was fixed.
(Although we fixed "Discontinue storage access" issue in V1.0.19.0,
we found some cases where this issue was reproduced.)

P.s. This message is hidden because Gradius2 is on your ignore list... is what it now says on your posts.

[Gradius2]

I'm not a troll, you only proved to everyone the noob you are.

************************************************** *************************
**************** D720200 & D720200A Design Resources Release **************
***** All of the Software are under NDA or Software license agreement *****
************************************************** *************************
Release Note December.17.2010

Renesas Electronics uPD720200 & uPD720200A
USB 3.0 Host Controller Driver Kit (x86 and x64)
for Windows XP, VISTA, 7 and Server 2008 Release 2

Kit Version : 2.0.32.0

12/17/2010 is older than 05/14/2010, right? Doh! What a NOOB!

[mufunyo]

Back down, kids. Take the feud somewhere else.

[Signal]

mufunyo - Can you confirm the brand/model # of the card using the Fresco chip? I haven't been able to find one for purchase with it yet.

Edit: of course just after I post this I find the I/O Crest SY-PEX20041 single port FL1000 based cards. Is that the one your using?

[mufunyo]

mufunyo - Can you confirm the brand/model # of the card using the Fresco chip? I haven't been able to find one for purchase with it yet.

Edit: of course just after I post this I find the I/O Crest SY-PEX20041 single port FL1000 based cards. Is that the one your using?

Yup-- that's the one. Of course after buying I discover that even though the FL1000 is basically just a single-port FL1009 (the architecture is the same), Fresco Logic have decided to cut costs and make the single port version PCI-e 1.1 instead of 2.0, which explains the BSODs I'm getting (although of course a simple Bandwidth Exceeded notice would be much more graceful...but yeah). What's even funnier is that I/O Crest state "up to 4.8Gbit/s" on the box, which is blatantly false if the chip is PCI-e 1.1. I mailed them about it, and got as reply "I've tested it with USB 3.0 docking stations" as proof that the card can do full bandwidth - blissfully vague. I've decided I'll email Fresco Logic directly about the issue since Syba / I/O Crest seem to have an incompetent support division. I'll send a kernel minidump along with details describing the steps (plug in Shuttle, open Media Express, click Record, observe FLxHCIc.sys BSOD). I haven't had time to write it up so far but I'll try to find time for it the coming week.



And so the journey continues...

[Gradius2]

For a sub US$ 10 card, I wouldn't expect any "miracle".

Anyone else tried this capture USB3 on a P67 system? Is compatible, or...?

[Signal]

@mufunyo

So far the I/O Crest specs I'm finding claim PCIe 2.0 including Syba's site.
Did you get confirmation from them that it's really only PCIe 1.1?

I'm going ahead and ordering the card for giggles since it's so darn cheap.

@Gradius2

Looking at the Intel chip diagram it looks like p67 should be fine.
Worst case scenario, put a usb 3.0 card in the second PCIe graphics slot.
It has the bandwidth.

Would be surprised if the integrated onboard usb 3.0 doesn't work out (if the board has them).

[Gradius2]

Looking at the Intel chip diagram it looks like p67 should be fine.
Worst case scenario, put a usb 3.0 card in the second PCIe graphics slot.
It has the bandwidth.

Would be surprised if the integrated onboard usb 3.0 doesn't work out (if the board has them).

I contacted Blackmagic and they told me it depends not only on chipset, but also how the NEC (USB 3.0) is connected to it.

I also guess on P67 it should works, but so far no real proof.

[mufunyo]

@mufunyo

So far the I/O Crest specs I'm finding claim PCIe 2.0 including Syba's site.
Did you get confirmation from them that it's really only PCIe 1.1?

It doesn't really matter what Syba or I/O Crest claim, what matters is what Fresco Logic says the chip is internally wired as. If the chip is PCI-e 1.1, then no amount of wishful thinking from the PCB manufacturer can turn that into PCI-e 2.0. I'll check with Everest today to see what mode the card is running in.

EDIT: Confirmed.

[Gradius2]

How the heck they could sell something is FAKE? I mean, is just impossible to archive real USB 3.0 speed with PCI-E v1.x in first place!

USB 3.0 demands at least 3.2Gbps. Max theoretical is around 3.5Gbps, no more. RAW output is 4Gbps.

PCI-E x1 v2.x can do 4Gbps as max, or 5GT using 10-bit encoding.

PCI-E x1 v1.x only does 2Gbps as max, or 2.5GT with 10-bit encoding.

[mufunyo]

How the heck they could sell something is FAKE? I mean, is just impossible to archive real USB 3.0 speed with PCI-E v1.x in first place!

Simple truth-- USB 3.0 has been baptised with lies, smoke & mirrors, and unkept promises.

[Gradius2]

How the heck they could sell something is FAKE? I mean, is just impossible to archive real USB 3.0 speed with PCI-E v1.x in first place!

Simple truth-- USB 3.0 has been baptised with lies, smoke & mirrors, and unkept promises.

Well, people needs to read more of those fact above, so they can finally stop buying such BAD products and then (and only then) they (manufactures) will provides better products (real speed in this case).

[Magnus Allgurén]

I finally got my Shuttle working perfectly with an ASUS PCIe 2.0 x1 card (ASUS USB3) which I haven't seen mentioned before in this thread:
http://www.amazon.com/Asus-PCIE-USB3-Accessory-Pcie/dp/B003YGZQGU/ref=sr_1_21?s=pc&ie=...054879&sr=1-21

Hope it will be of any help to people looking for appropriate USB addon cards!

[Gradius2]

Keep in mind this card won't works on every MB, but only on:

• P7P55D Deluxe
• P7P55D EVO
• P7P55D PRO
• P7P55D
• M4A79T Deluxe
• M4A78T-E
• M4A79XTD EVO

Source:
http://www.asus.com/product.aspx?P_ID=FNMzo7Jm4spgQwMm

Besides, if works fine (for you) ALWAYS post the MB model!

[Magnus Allgurén]

My specs are under my profile, but anywho I'm using a Gigabyte GA-EX58-Extreme which is an X58 board!

[Gradius2]

My specs are under my profile, but anywho I'm using a Gigabyte GA-EX58-Extreme which is an X58 board!

I see, no wonder.

Odd it didn't works right from start (w/o that add-on).

[Magnus Allgurén]

Oh, that's because my MB does not come with an USB3 port...
Anyways, I posted it because I know people were looking for possible PCIe cards to use, that would work fast enough, which this one does!

[Gradius2]

Oh, that's because my MB does not come with an USB3 port...
Anyways, I posted it because I know people were looking for possible PCIe cards to use, that would work fast enough, which this one does!

Ouch! So much for "extreme" !

Anyway, I'm glad it turned out fine for you.

Cannot wait to see if will works on P67 or not (waiting for Intel to fix that damn chipset).

[vanished001]

7 months after getting my shuttle I'm still having audio synch issues, dropped frames and media express freezing. All updates have been applied all hardware needs are beyond requirements but STILL I'm having these annoying issues. I really wish I'd just bought a HDPVR instead.