Dvd Burner Problem ?

[taker36904]

I have a HP Dvd Writer 300e ( Dvd Burner )...
Here is my problem...

I can read a cd and a dvd...
I can write to a cd...
But I can not burn\write to a dvd

the format of the dvd on this burner is a dvd+r/rw

Thanks

[TooLFooL]

please give more details as to exactly what happens when you try to burn, what software, etc...

is recording enabled? click my computer, right click the dvd drive, click properties, recording. be sure box is checked for 'enable recording'.

[taker36904]

See thats the thing , I use any program ....( nero , recordnow , etc )
When i try to burn anything it looks like its going to burn and then eject and says an error ( cant remember ).
This happens when i try to burn movies , backup software , or anything.
The burner is external.

[TaoTeWingChun]

What's the specific error message you are getting? That may help shed some light on the nature of the problem.

Let us know so we can better assist you, ok?

Happy Holidays!

TTWC

[ROF]

Last month I had a hp 300c in the shop with the same issues. For some reason that drive failed to burn any DVDs. It's odd that it would read DVDs and still burn/read CDs but just wouldn't burn DVDs. Error for me was disc related. i can't remember the exact message. I never was able to figure out what the problem was so the customer bought a new drive (samsung) instead of having me continue diagnosing. i still have the drive and I'd be curious to know if anyone does find a solution to this issue.

[taker36904]

I having the same problem that rof is having.I can read cd and dvds,write to cd,but cant write to dvd.When i try to burn to dvd,it will start like normal ,but maybe after 5 seconds when i hit burn,it says that there is a burning error on the disk,lets say i try to update my backup programs, i put the dvd in and after 5 seconds,it says i have an error on the disk,i cant even erase dvds.Ive also try new dvd disk( brand new ),it still happens.I even try burning 1 small file ( 4459.25kb ),and it wont burn.My dvd program backup is under 4.7 gb.

The error says to make sure no finger prints are on the disk , make sure its erase , & etc.
I have windows xp professional with SP1
If u need any thing esle,im here.

Do u have aol messenger or anything.

[taker36904]

I tried to burn again ( brand new dvd disk ) and it said there not enough space on the dvd , the size of the dvd is 4.7gb , the size of the file that i trying to burn is 453mb.

here is more info...........for error if helps.

Sense: 03 ASC: 0C ASCQ: 00 (Command 00)
-------------------------------------------------------
Px.dll: 2.2.45.500
pxdrv.dll: 1.1.36.0
PxMas.dll: 2.2.45.500
PxSFS.DLL: 2.2.45.500
PxWave.dll: 2.2.45.500
pxwma.dll: 1.0.0.3

[TooLFooL]

well that error seems to point to medium problems, so what kind of disks are you using?

also is your firmware and your drivers up-to-date?

have you successfully burned dvds in the past?

[taker36904]

I use Memorex dvd+r and dvd+rw & sony dvd+r
My firmware & drivers are up to date. ( my firmware is EK24 )
I even tried to reinstall the firmware.
I dont need the drivers to really use it.I have also burned dvds in the past sucessfully.I have some home movies that i made so i know it worked.

[taker36904]

I just tried again and it wouldnt lrt me burn , and it wont even do a full or quick erase for dvd disk(s).

Help would so great.........
THANKS....................

[TooLFooL]

man i'm not sure, you keep getting that same error? the error suggests you might want to try different disks. you may possibly have a hardware problem.
i myself have a sony burner that is EXTREMELY picky about which disks i use...
ideas, anyone?!

[taker36904]

Here is some tips on my pc..........


I have win xp pro
I have 480 mb of ram ( i usually have 512 , but i havent put my graphics card back in yet , it is a 64mb nvidia mx4000 grahpics card , i will be getting another card soon , shorta off topic , what would be the best card for a cheap price )
I have sp2 ( service pack 2 )
I have usb 2.0

If there is anything esle that i can tell you , just ask me and i can get more info for you ( yall ).

[TaoTeWingChun]

OK, so far we've asked for specific error messages and are only getting general messages in response. Maybe we should ask:

What exactly is it that you are trying to burn to DVD? From your last post it appears you are trying to burn 458MB's of something onto a 4.7GB DVD, which really doesn't make sense as there's not alot of video info that can fit in such a small file.

Why are you trying to burn such a small amount of data onta a DVD vs a CD, which can hold 700 MB's?

Please elaborate for the rest of us....

Cheers!

TTWC

[TooLFooL]

well he did post this bit of info:
Sense: 03 ASC: 0C ASCQ: 00 (Command 00)
...which basically means "write error" (not very helpful!)

and as for graphics card, depends on your intentions (for gaming or just to 'lighten the load'?)

[taker36904]

OK........Lets say that i try to burn a dvd disk that has songs on it for a dvd data back up.I have alot of songs that i extracted from cds over the past couple years and the size of all my songs is about 1.71 gb and i burn on a 4.7 gb dvd disk.I use nero 6 and/or recordnow.I take and put all my songs in the field of nero or record now(copy or drag & drop).I take and hit burn ,about 5 seconds after i hit burn ,it tells me an error about i need to erase the dvd.But the thing is ,before i burn any project ,i always make sure that i erase the dvd before i burn.I had the dvd burn for about a year now.Here is another error it gives me ........

Sense: 03 ASC: 0C ASCQ: 00 (Command 00)
-------------------------------------------------------
Px.dll: 2.2.45.500
pxdrv.dll: 1.1.36.0
PxMas.dll: 2.2.45.500
PxSFS.DLL: 2.2.45.500
PxWave.dll: 2.2.45.500
pxwma.dll: 1.0.0.3

I dont know whats going on .I mean i can read cds and dvds ,I can write to a cd ,but not a dvd.And for the dvd media ,ive always use sony and/or memorex.

Thanks for thhe response and thanks for everything.


Too.Fool.
I want to get a better graphics card for gaming.I have a Nvidia 64mb Geforce MX 4000 ,if thats helps any.

And as for the dvd problems ,hope this one helps.If yall need any more info ,Im here.

[TaoTeWingChun]

So the problem you are having is with Re-Writable media?!?! Why didn't you state that at the outset?!?

OK, it's a known thing that RW discs have a certain shelf-life (read that as 'burn-life') before they become completely useless anymore.

Definitely try a different disc, and be sure to keep these ReWritables away from direct sunlight.

One more thing - be sure you are trying to burn a data DVD, as in DVD-ROM here. If you try to burn a DVD Audio disc, you may need to change the file format to be DVD-A compliant. A straight DVD-ROM burn is basically a disc back-up, as you've stated.

Post back and let us know.

I'm glad we were able to move this thread forward a little!

Cheers!

TTWC

[TooLFooL]

you ARE using dvd-rw media, right? you're not trying to erase dvd-r, right? (not meant as an insult!)

[taker36904]

Heres the thing ,it does this on both dvd media (dvd+r/dvd+rw).
I just tried to burn a data dvd with nero on a dvd+r and it gave me this error.........

Hope this helps
And I know you cant erase dvd+r's



Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 12:54:32 PM

NT-SPTI used
Nero Version: 7.0.1.4
Internal Version: 7, 0, 1, 4

Recorder: <HP DVD Writer 300c> Version: EK24 - HA 1 TA 2 - 7.0.1.4
Adapter driver: <USB> HA 1
Drive buffer : 2048kB
Bus Type : set to ATAPI (3) -> ATAPI, detected: ?
CD-ROM: <JLMS DVD-ROM LTD-166S>Version: DPS2 - HA 1 TA 1 - 7.0.1.4
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : ST380020A atapi Port 0 ID 0 DMA: On
CdRomPeripheral : HL-DT-ST CD-RW GCE-8400B atapi Port 1 ID 0 DMA: On
CdRomPeripheral : JLMS DVD-ROM LTD-166S atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
HL-DT-ST CD-RW GCE-8400B D: CDRom0
JLMS DVD-ROM LTD-166S E: CDRom1
HP DVD Writer 300c G: CDRom2
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 70254592 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 479MB (490992kB)
Free physical memory: 121MB (124212kB)
Memory in use : 74 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

28.12.2005
ISO compilation
1:23:41 AM #1 Text 0 File Isodoc.cpp, Line 6411
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

1:23:41 AM #2 Text 0 File ThreadedTransfer.cpp, Line 525
ReadBuffer-Pipe got 68608KB of Memory

1:23:41 AM #3 Text 0 File Reader.cpp, Line 124
Reader running

1:23:41 AM #4 Text 0 File Writer.cpp, Line 113
Writer G: HP DVD Writer 300c running

1:23:41 AM #5 ISO9660GEN -11 File Geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)

1:23:44 AM #6 Text 0 File Burncd.cpp, Line 3342
Turn on Disc-At-Once, using DVD media

1:23:44 AM #7 Text 0 File DlgWaitCD.cpp, Line 279
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 1527951 (339:32.51, 2984MB)

1:23:44 AM #8 Text 0 File DlgWaitCD.cpp, Line 291
Write in overburning mode: NO (enabled: CD)

1:23:44 AM #9 Text 0 File DlgWaitCD.cpp, Line 2578
Recorder: HP DVD Writer 300c, Media type: DVD+R

1:23:44 AM #10 Text 0 File DlgWaitCD.cpp, Line 458
>>> Protocol of DlgWaitCD activities: <<<
=========================================

1:23:44 AM #11 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 1527952 (1527952) = #1527952/339:32.52
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1527952 blocks [G: HP DVD Writer 300c]
--------------------------------------------------------------

1:23:44 AM #12 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [G: HP DVD Writer 300c] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 3129245696, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep_______ ___
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
1527952 | lead-out | 1 | 0x41 | 0x00

1:23:44 AM #13 Text 0 File SCSIPassThrough.cpp, Line 36
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

1:23:44 AM #14 Phase 24 File dlgbrnst.cpp, Line 1725
Caching of files started

1:23:44 AM #15 Text 0 File Burncd.cpp, Line 4176
Cache writing successful.

1:23:44 AM #16 Phase 25 File dlgbrnst.cpp, Line 1725
Caching of files completed

1:23:44 AM #17 Phase 36 File dlgbrnst.cpp, Line 1725
Burn process started at 2.4x (3,324 KB/s)

1:23:44 AM #18 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

1:23:44 AM #19 SPTI -1066 File SCSIPassThrough.cpp, Line 323
G: CdRom2: SCSIStatus(x02) WinError(0) NeroError(-1066)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAD 00 00 00 00 00 00 00 08 04 00 00
Sense Area: 0x70 00 05 00 00 00 00 12 00 00 00 00 24
Buffer x0abb4600: Len x804

1:23:44 AM #20 Text 0 File DVDPlusRW.cpp, Line 666
Start write address at LBA 0
DVD high compatibility mode: Yes

1:23:56 AM #21 SPTI -600 File SCSIPassThrough.cpp, Line 323
G: CdRom2: SCSIStatus(x00) WinError(121) NeroError(-600)
Sense Key: 0x00 (KEY_NO_SENSE)
Sense Code: 0x00
Sense Qual: 0x00
CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00
Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
Buffer x05260000: Len x10000
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1:23:56 AM #22 CDR -600 File Writer.cpp, Line 302
Device not available
G: HP DVD Writer 300c

1:23:57 AM #23 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

1:23:57 AM #24 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

1:23:58 AM #25 SPTI -1033 File SCSIPassThrough.cpp, Line 323
G: CdRom2: SCSIStatus(x02) WinError(0) NeroError(-1033)
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x04
Sense Qual: 0x01
CDB Data: 0x35 02 00 00 00 00 00 00 00 00 00 00
Sense Area: 0x70 00 02 00 00 00 00 12 00 00 00 00 04 01

1:23:58 AM #26 SPTI -1033 File SCSIPassThrough.cpp, Line 323
G: CdRom2: SCSIStatus(x02) WinError(0) NeroError(-1033)
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x04
Sense Qual: 0x01
CDB Data: 0x5B 01 05 00 00 00 00 00 00 00 00 00
Sense Area: 0x70 00 02 00 00 00 00 12 00 00 00 00 04 01

1:23:58 AM #27 Phase 127 File dlgbrnst.cpp, Line 1725
Generating DVD high compatibility borders

1:24:08 AM #28 Phase 129 File dlgbrnst.cpp, Line 1725
Generating DVD borders completed successfully

1:24:08 AM #29 Phase 38 File dlgbrnst.cpp, Line 1725
Burn process failed at 2.4x (3,324 KB/s)


Existing drivers:
File 'Drivers\PXHELP20.SYS': Ver=2.03.27a, size=20576 bytes, created 1/26/2005 2:03:00 AM (Prassi/Veritas driver for win 2K)
File 'Drivers\usb8023.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=12672 bytes, created 8/4/2004 12:04:32 AM (Adapter driver for rec)
File 'Drivers\usb8023x.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=12672 bytes, created 8/4/2004 12:04:33 AM (Adapter driver for rec)
File 'Drivers\usbcamd.sys': Ver=5.1.2600.0 (XPClient.010817-1148), size=23808 bytes, created 8/18/2001 6:00:00 AM (Adapter driver for rec)
File 'Drivers\usbcamd2.sys': Ver=5.1.2600.0 (XPClient.010817-1148), size=23936 bytes, created 8/18/2001 6:00:00 AM (Adapter driver for rec)
File 'Drivers\usbd.sys': Ver=5.1.2600.0 (XPClient.010817-1148), size=4736 bytes, created 8/18/2001 6:00:00 AM (Adapter driver for rec)
File 'Drivers\usbehci.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=26624 bytes, created 8/4/2004 12:08:37 AM (Adapter driver for rec)
File 'Drivers\usbhub.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=57600 bytes, created 8/4/2004 12:08:42 AM (Adapter driver for rec)
File 'Drivers\usbintel.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=16000 bytes, created 8/4/2004 12:08:57 AM (Adapter driver for rec)
File 'Drivers\usbohci.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=17024 bytes, created 8/4/2004 12:08:36 AM (Adapter driver for rec)
File 'Drivers\usbport.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=142976 bytes, created 8/4/2004 12:08:42 AM (Adapter driver for rec)
File 'Drivers\usbstor.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=26496 bytes, created 8/4/2004 12:08:46 AM (Adapter driver for rec)
File 'Drivers\usbuhci.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=20480 bytes, created 8/4/2004 12:08:37 AM (Adapter driver for rec)
File 'Drivers\usbvideo.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=78464 bytes, created 8/4/2004 12:10:10 AM (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

[budz]

seems to me it could just be the burner you have is failing to write. can you put the drive in another pc to test it out? you could also have some sort of software conflict as well. what other burning software are you using? memorex dvd media isn't the best to use. try another brand of dvd media. you could also try using decrypter to burn a ISO IMAGE instead of using NERO. from what i've read NERO 7 is quite buggy.

[taker36904]

My burner is external if you didnt see ,and for nero ,i use nero 6(most recent).I just tried a sony dvd ,and its the same thing.

[TaoTeWingChun]

Great log - excellent info capture!

OK, a few questions -

1 - It looks like you have multiple burners installed in your system (welcome to the club!), but what I'd like to know is are they all external?

2 - What are the configurations of all of your CD/DVD burners in your machine?

3 - How are they all connected? USB, FireWire, IDE cable (internally)?

4 - If you've got multiple external burners, can you remove them all and just use the DVD burner that's giving you problems?

As a last resort, you can use Windows XP's Hardware Profiles feature to create a new profile, reboot using that newly created profile and remove the other CD/DVD burners and just use the one that's giving you trouble, if you'd like to isolate it for troubleshooting. But I think it's more likely that you will find the answer buried somewhere within the configuration of all of these drives.

Please read carefully and answer the above questions to the best of your ability - let's see if we can't zero in on this one, ok?

Cheers!

TTWC

[TooLFooL]

your log says nero v7. were you recently trying out a new version?
if so, completely un-install nero and reinstall v6.

[taker36904]

Hey ToolFool ,im used to nero 6, just started using 7 like a day ago ,works pretty good for me. Sorry bout that.

Hey TaoTeWingChun.....
Ok , here is the best anwsers i can give ya.

1 - They are all not external. I have 3 drives in all. I have 1 cd burner(internal), I have a dvd-rom(not burner-internal), and the dvd burner(external).

2 - What do you mean by this. Not really good about these kinds of things. How whould i go by this.

3 - My dvd burner is connected with a 1.0 , 1.1 , 2.0 USB cable. My cd burner and dvd-rom is internal.Its using 2.0 speed.

4 - Only 1 usb drive.(Dvd Burner)

And for last resort , what do you mean by this 1 too.

[taker36904]

What would be the best program to use to burn data and etc.

[budz]

My burner is external if you didnt see ,and for nero ,i use nero 6(most recent).I just tried a sony dvd ,and its the same thing.

Yuh, I did see that it's a external burner which you still can test it on another computer. Just my 2cents!

[guns1inger]

I would try swapping the burner and rom to see if this improves things.

[taker36904]

Hey guns1inger.....
what do u mean swapping?

[guns1inger]

pull the DVD-ROM out of your case, and the burner out of the external case, and put the burner in the computer (connected directly to the motherboard) and the DVD-ROM in the external case.

[taker36904]

Hey guns1inger.........
I know what u mean now...,,I had to think for a minute.
I took the dvd-rom out and the dvd burner in.but it wont reconize/find it.

[taker36904]

Ok.....
I just tried to burn a dvd on my girlfriends new labtop(hooked the usb burner to hers).And it does the same thing.So with that , its gotta be something with the burner.