DVD Workshop 2--problems with menu/button links after burn

[rubygold]

I've created an instructional DVD with many menus. All of the menus link to one another, and the buttons within them link to their respective video clips, images or other menus.

While I'm authoring the production (in the "menu" tab), I've checked and re-checked all my playlists, etc and everything is associated correctly. Then I check how the production functions using the "finish" tab and the preview window. Again, everything behaves perfectly, just as I've created it. However, after I burn the thing to disk and test it on a DVD player, I find that several of the buttons link to the wrong menus. I've gone back to the file, with the DVD still in the player, and the very same menus that are linking incorrectly from the burned DVD are still showing that they are correct in the playlists and finish tab's preview screen.

As a solution, I've deleted the menus that are behaving incorrectly after the burn in the DVD player, and re-built them from scratch, resaved the whole thing, burned it again, and when I re-test the new DVD, a DIFFERENT button or buttons within this same group of menus goes to the wrong link.

Again, despite the fact that, after re-checking, all the linkages are correct in the menu tab mode, and the finish tab's preview screen.

Next solution--I deleted ALL of the menus in the group with the trouble (five of them), even the ones that were working correctly after the burn, and re-built all of them from scratch, they all behaved perfectly in the preview (which I realize now, is not accurate, but...), I re-saved, burned again.

This last time, they all behaved perfectly from the burned DVD, except one--which is still linking to the incorrect menu. And, true to form, still appearing correct in the menu tab authoring and finish tab preview screen.

I feel like I'm losing my mind. This project is due and I don't know how to correct this issue. Has this happened to anyone else out there, and do you know how to correct it? I'd be most grateful for a solution.

Thanks!

[midnightsun]

One quick suggestion would be to fix the broken links via Ifoedit and/or pgcedit since for some reason you can't seem to get it right with dvd workshop. There are guides scattered over the web for things like that.
I hope you work it out in time!

[canadateck]

Email support or call if you can, This is a 500$ program,I would be pissed if i had to use somthing to do what,i bought this in the first place to do.

[rubygold]

Thanks for the suggestions. I have e-mailed U-Lead tech support, but no reply yet. And--more info--I just tested that latest disk on another set-top player, and the problem did NOT occur.

So... looks like it's something to do with my player, which is odd because it's a fairly new player (two years old), it plays the rest of the DVD perfectly, as well as playing perfectly all other DVD Workshop 2-authored disks I've created, so, still very puzzling.

Of course, if it's doing this on my machine, probably will Happen on someone else's too--so I still need to solve the problem. Any other thoughts?

thanks-

[midnightsun]

not to sound like an ass, but by the time they've figured it out he probably will have run out of time.

Oh well, that said, trying won't hurt.

[p_l]

In my experience, sometimes buttons don't behave as intended on the final disc as they do in the Preview or even on the Menu tab.

First piece of advice is to create an .ISO disc image and to mount that in a virtual drive and play it in a software player like WinDVD or PowerDVD to check if everything behaves as it should before burning the actual disc. You'll save yourself a lot of time and coasters.

Second, when sometimes buttons don't behave (I find this can happen when I reopen a project I've used before in order to make changes, substitute new mpegs for previous ones, etc.), "jiggling" around the button and the highlight image on the Menu page can fix it. Sounds silly, I know, but just move the button, then the highlight image, a little bit over on the menu, then back to where you want it.

Third, it might be your player.

[rubygold]

Thanks--I actually do think it's the player, because I tried it on another player--and the problem doesn't occur. Seems strange tho, that the whole disk (many menus, buttons, etc) plays fine, except a couple links on these couple of menus.

I was going to have a glass master made before having the thing replicated, but if my player has problems with it at this point, it seems others, somewhere, will too (mine's a pretty new player and has played everything else I've produced with Workshop 2 just fine)--so I'm wondering how to fix whatever the issue is that my player's having with it. Any ideas?

thanks-

[canadateck]

Whats the model number of the player giving you problems? Might want to look it up.

[rubygold]

It's a Phillips 727. Sorry to be lame, but do you know the URL for where to look players up? Also--does it make sense, when the player's played everything fine all along--including this DVD, only misfiring on just these couple of links on these couple of pages?

thanks

[canadateck]

www.videohelp.com/dvdplayers

[canadateck]

Maybe you have some buttons over laping? Who Knows i have had this before.Maybe your player is on the way out.

[rubygold]

Very strange. Checked the player and media--no problems listed. Could a player be on its way out after less than two years?? Maybe I'm naive, but...

[canadateck]

Try to burn it onto different DVD media,Might help.