Burner Problem, PLEASE HELP!

[DrewTangDMB]

I have a Plextor PX-708UF

I have a movie copy to the computer with DVD X Copy, but once the disc is done copying to the computer it says:

(Problem with) DVD Interface

Cannot find DVD Burner, copy will be cancelled.




I am not sure what this means. My burner is plugged in as it always has been, nothing has happened to the burner, and there was a blank disc in the drive. The drive shows up when I click on MY COMPUTER, as well.
I tried turning the comp off, then turning it on, tried different discs, tried the entire process 3 times, and no luck.

do I need to update the drive or something? It worked 3 days ago? Any ideas would be wonderfully helpful and appreciated...


One last thing is that if I click on Roxio Copier, it puts up a box saying that no recorder is found.

Thank you for the help!!!

[budz]

is your drive hooked up via USB or FIREWIRE? I would suggest you try using DVD SHRINK or DVD DECRYPTER to back up your dvd movies which are free programs. You can download them from the tools section to your left. Over there<<<<. DVD X COPY isn't the best software to use. You may want to post this at the Plextor forum at cdfreaks.com, here's the link for that site:

http://club.cdfreaks.com/forumdisplay.php?s=ed0843767e459c8ffd3544f0293b894f&forumid=43

[redwudz]

It would help considerably if you would fill out your computer profile. Without that my guess is that you added something to the computer 3 days ago that screwed up your DVD interface. Remove it. Reinstall your burner program. If you have XP, do a temporary restore and see if that works.

[DrewTangDMB]

I have a Toshiba Laptop. pentium 4, xp, what othe rinformation do you need?
40 gigs, 512 memory

I think I added "Quicktime" to my computer as the only recent thing.

I do not want to risk losing everything I have every downloaded or anything by doing a restore.

Any options?

Thanks so much!

[gitreel]

quicktime would not mess things up.

[DrewTangDMB]

Any ideas what this could be, or what else I could check for?

[gitreel]

go into the device manager and see if the burner is disabled. If disabled, then reenable. If driver missing, then look for driver. Try upgrading firmware once windows sees the drive again

[DrewTangDMB]

I plugged the DVD Drive in and it showed up

What do I do now to do the updates? Any links or ideas where I can go? Online?

Thanks!

[Nilfennasion]

Go to RPC1.com, enter the model number of your drive in their search engine, and see what it comes up with. That place is firmware heaven.

[budz]

Go to RPC1.com, enter the model number of your drive in their search engine, and see what it comes up with. That place is firmware heaven.

There is no firmware hack for the Plextor 708UF.

plugged the DVD Drive in and it showed up

What do I do now to do the updates? Any links or ideas where I can go? Online?

If the drive now shows up, try using a DVD rewritable disc and try backing up a dvd. I would suggest using DVD SHRINK or DVD DECRYPTER to compress and use NERO to burn. Is your 708UF drive hooked up to your laptop via USB or FIREWIRE? If it's hooked up via USB, you may want to try hooking it up to FIREWIRE. Some burners for some reason don't work correctly with USB ports and the FIREWIRE will work better without any compatibility issues.

[DrewTangDMB]

I got DVD Dekrypter. Now I need to get NERO from somewhere, as I only have DVD X Copy before now.

I tried to burn again after going to the plextor site and downloading a firmware update, and when it was done, I got:

"Cannot open cd-r interface, slected interface type not supported"
THEN
"Can't find a DVD Burner, copy will be canceled"

But the DVD Burner shows up in Device Manager.

Thanks for the help, I really want to get this solved ASAP.

[budz]

I ask again "HOW IS YOUR PLEXTOR 708UF CONNECTED TO YOUR LAPTOP?" With the problems you are posting it could be the laptop is not recognizing the dvd burner correctly. As I've posted sometimes the USB hook up will have compatibility issues so hooking it up via FIREWIRE would solve the problems you are having. If the dvd burner is not being recognized correctly in the laptop using the programs I suggested may not won't work.

If you want to backup one of your dvds and it's a single layer dvd, there is no need to use NERO to burn the dvd. You can rip with DVD DECRYPTER to your hard drive in ISO MODE & use DVD DECRYPTER to burn the ISO file on to a dvd. You may want to use a rewriteable dvd to prevent burning a coaster.

Here's a guide on using DVD DECRYPTER:
http://www.dvddecrypter.com/guide.asp

Here's a guide using DVD SHRINK:
http://www.dvdshrink.info/index.php

[Nilfennasion]

There is no firmware hack for the Plextor 708UF.

Firmware updates can also be obtained from that site. But this only serves to highlight the fact that one should carefully research whether RPC1 firmware is available for a drive before buying it.

[DrewTangDMB]

I got updates through the Plextor site, so that isn't the problem.

I have it hooked up as a USB, bbut it has been working for months in th USB hookup, with no problems until 2 days ago.

I have no idea what could be wrong...the burner shows up in device manager.

Meanwhile I only have DVD-R's, and now RW, so I want to get a program easy to use after using DVDCrypter

Any suggestions? It sounds kind of complicated to burn it to the computer and have to go find it to write it onto the blank.

I do not even know if changing form the USB would do anything. It is weird that the computer is not recognizing the burnerbecause it shows up in device manager.

Are there any other things I can check on the computer, that maybe something got clicked and is contributing to this problem?

Please let me know, thanks!

(also, the cd-r interface is what it mentions before syaing the burner issn't found? is that weird)

Thanks for all of your help

[Nilfennasion]

Uninstall then reinstall is all I can recommend. Some USB systems are also fussy about which port you connect a device to. IE if you connect a device to the first port from the left of the card, the controller is going to throw a fit if you unplug the device and then connect it to another.

[DrewTangDMB]

I have plugged in and unplugged the USB in all of the ports, and it was working form the same port earlier in the week, but now it isn't recognized.

Should I uninstall everything dealing with the Plextor Drive?

Do you know how I find all of this on my computer to make sur eit is all removed?

Then I simply put the discs from the burner back in and let it re-install?

Thanks!


Where could I get Nero so I could try that as well.

Thanks!

[gitreel]

go back into device manager, and see if there is a problem with the usb drivers. If there is a problem you will see a yellow question mark.

[Nilfennasion]

*makes a note to self that any laptop he buys should have an internal DVD burner*

[DrewTangDMB]

All USB looks perfect

[budz]

if your USB looks perfert then try hooking it up on a FIREWIRE port if you have one. i'm suggesting this because as mentioned sometimes USB ports don't work correctly. i know you've stated it worked ok before hooked up on USB.

did you flash the drive with the latest firmware 1.06? it's known that 1.06 has caused problems for some. i see you posted your problem at the Plextor forum at cdfreaks.com. you might want to flash the drive back to version 1.04 . flash it back to 1.03 first then do the 1.04. dunno why but some have stated at cdfreaks.com that flashing it that way is better.

on your original post you mentioned roxio software installed on your computer. try uninstalling it because it's known roxio can cause some compatibility problems. as for NERO burn go to their site and download a trial version. as i've stated if you have a single layer dvd movie try backing it up using DVD DECRYPTER because you can rip in ISO MODE & BURN the ISO image with using DVD DECRYPTER. You wouldn't need a burning program for a single layer dvd movie. by putting in a dvd movie open up DVD DECRYPTER, click on MODE, go to ISO, READ R, it will read the dvd movie. now look where is says, "LAYERS", if it says "1" then the dvd movie is a single layer dvd. you can then use DVD DECRYPTER to rip in ISO mode, then you can use it to burn the dvd as well. you would click on source which you choose your dvd burner, then where it says destination select a file find that ISO image you ripped, then burn it.

[DrewTangDMB]

dumb question maybe but how do i try it with the firewire?

thanks!

[budz]

dumb question maybe but how do i try it with the firewire?

do you have a firewire card on your laptop? i'm assuming you don't....take a look at this picture and go to this link for info on firewire card for laptop.

http://www.compusa.com/products/product_info.asp?product_code=287676&pfp=BROWSE

[gitreel]

DrewTang wrote:
I do not want to risk losing everything I have every downloaded or anything by doing a restore.

You wouldn't lose what you downloaded by doing a restore. Your settings would just go back to what it was before. All of your data stays the same.

[DrewTangDMB]

i definitely dont have any card firewall thing likethat


i wish i had this situation handled already, its pretty frustrating

i appreciat eall you people trying to help

[budz]

definitely dont have any card firewall thing likethat

if you have a COMPUSA where you live purchase a firewire card and try using that to hook up the dvd burner to see if you still have the same problem. if you have the same problem then you can always return the firewire card to COMPUSA. they have a 14 day return policy on computer hardware.

like gitreel suggested you can do a system restore. but my hunch is either the drive is not working correctly because it's been flashed with the latest plextor 1.06 firmware or that usb connection for some reason is not working correctly. i would go with trying a firewire card and if that don't work then contact plextor tech support via phone or email. i've read too many reports on this forum site about problems involving USB hookups to dvd burners. firewire ports for some reason are more compatitble than USB when it comes to dvd burners and doing video editing.

[handyguy]

Uninstall Xcopy... You know to use it you have to install GEAR drivers too, otherwise it won't find your writer.

Yeah, use Restore, the only thing it won't keep is the programs that you installed since the time of the restore.

Im sure your writer manf has test software you can download.

[budz]

Im sure your writer manf has test software you can download.

the bundled software that comes with plextor drives purchased in USA is ROXIO EASY CD/DVD CREATOR which in my opinion sucks. drives purchased in the UK come with NERO BURN.

[DVDDave]

how about unplugging the drive, uninstalling any usb hubs or ports, reboot, let windows reinstall the usb hubs/ports, then reboot again and then connect the drive??????

or, system restore, choose a workinking point from 3 days ago, and hopefully the world is good again!!!!

[Nilfennasion]

Definitely sounds like uninstalling the USB ports is worth a shot. They're supposed to be completely PNP, but when a Microsoft-friendly manufacturer claims that, well, sometimes. Maybe.

Flashing the drive is always risky, especially if you want to flash it to RPC1.

[DrewTangDMB]

I am not sure if there is a solution to this, but I want to know how to uninstall the drivers, and yet be able to reinstall them (but I cannot find my stupid disc that come with my burner)

Is that information available online?

Thanks!