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  1. 29th Mar 2004 19:09 #1
    APVM
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    I bought a LG 4040 in Dec 2003, a few days ago it gave "tracking servo failure" error and yesterday it finally gave up on DVD, the drive will not see any DVD media, CD is ok.

    I called LG service this morning and they asked a few questions and then faxed me a form and ask me to fax it back with the receipt of LG 4040, I chose the option "ship replacement unit first (require credit card number to ensure return of defective unit) and faxed it back togather with the receipt, I haven't heard from them since.

    What's next? anyone
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  2. 29th Mar 2004 19:14 #2
    richdvd
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    be patient...it might take longer than a few hours for them to get back to you.
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