Struggling to play holiday video taken on Oneplus 8 PRO

[Deadlyhydra]

Hello All,

I have just recently came back from a holiday abroad and during my holiday I took some videos of events that took place at the resort I was staying at.

I was trying to look through the videos however, I can hear sound but no video.

The videos were taken using nightscape mode on my mobile.

Running mediainfo on the video it pulls through the following information:

General
Complete name               : Z:\Robin Interlandi\Photos\MobileBackup\OnePlus 8 Pro\DCIM\Camera\2025\09\VID_20250909_211044.mp4
Format                      : MPEG-4
Format profile              : Base Media / Version 2
Codec ID                    : mp42 (isom/mp42)
File size                   : 1.96 GiB
Duration                    : 37 h 11 min
Overall bit rate            : 126 kb/s
Frame rate                  : 29.939 FPS
Encoded date                : 2025-09-09 18:24:50 UTC
Tagged date                 : 2025-09-09 18:24:50 UTC
Recorded location           : 36.7894°N 31.3764°E
Writing operating system    : Google Android 13

Video
ID                          : 1
Format                      : AVC
Format/Info                 : Advanced Video Codec
Format profile              : High@L1
Format settings             : CABAC / 1 Ref Frames
Format settings, CABAC      : Yes
Format settings, Reference  : 1 frame
Format settings, GOP        : M=1, N=30
Codec ID                    : avc1
Codec ID/Info               : Advanced Video Coding
Duration                    : 37 h 11 min
Source duration             : 14 min 2 s
Bit rate                    : 19.9 Mb/s
Width                       : 1 920 pixels
Height                      : 1 080 pixels
Display aspect ratio        : 16:9
Frame rate mode             : Variable
Frame rate                  : 29.939 FPS
Minimum frame rate          : 10.128 FPS
Maximum frame rate          : 56.497 FPS
Real frame rate             : 30.000 FPS
Standard                    : NTSC
Color space                 : YUV
Chroma subsampling          : 4:2:0
Bit depth                   : 8 bits
Scan type                   : Progressive
Bits/(Pixel*Frame)          : 0.321
Stream size                 : 1.95 GiB (100%)
Source stream size          : 1.95 GiB (100%)
Title                       : VideoHandle
Language                    : English
Encoded date                : 2025-09-09 18:24:50 UTC
Tagged date                 : 2025-09-09 18:24:50 UTC
Color range                 : Limited
Color primaries             : BT.601 PAL
Transfer characteristics    : BT.601
Matrix coefficients         : BT.601
mdhd_Duration               : 133905608
Codec configuration box     : avcC

Audio
ID                          : 2
Format                      : AAC LC
Format/Info                 : Advanced Audio Codec Low Complexity
Codec ID                    : mp4a-40-2
Duration                    : 14 min 2 s
Source duration             : 14 min 2 s
Bit rate mode               : Constant
Bit rate                    : 96.0 kb/s
Channel(s)                  : 2 channels
Channel layout              : L R
Sampling rate               : 48.0 kHz
Frame rate                  : 46.875 FPS (1024 SPF)
Compression mode            : Lossy
Stream size                 : 9.64 MiB (0%)
Source stream size          : 9.64 MiB (0%)
Title                       : SoundHandle
Language                    : English
Encoded date                : 2025-09-09 18:24:50 UTC
Tagged date                 : 2025-09-09 18:24:50 UTC
mdhd_Duration               : 842654

I tried to convert the file using Xmedia Recode and in the preview tab the video plays fine with sound:


[Attachment 88840 - Click to enlarge]

Which leads me to believe that the issue could be due to the fact that the videos are in NTSC format or a codec issue despite already having installed codec packs.

Any help and advice would be much appreciated.

[videoAI]

So, why not export the video using export with [copy streams] from XMedia-Recode.

I suspect the player you are using may not support the high video profile format [high profile: High@L1], also the Standard is NTSC, while the
Color primaries is BT.601 (PAL). Try playing it in VLC or in MPC-HC / MPC-BE.

You could also try loading it up in clever FFmpeg-GUI, where a lot of features are available to you.

[Deadlyhydra]

So, why not export the video using export with [copy streams] from XMedia-Recode.

I suspect the player you are using may not support the high video profile format [high profile: High@L1]

Try playing it in VLC or in MPC-HC / MPC-BE.

I have tried playing the file via VLC and getting the sound but no video. MPC no video or audio. I have managed to play the video with sound on my mobile (Android) using an app call ARC player (Video Player All Format - Apps on Google Play) but using VLC on android same issue. Seems that issue replicates across multiple platforms (Windows PC, Android TV etc and it is driving me nuts.


Any other suggestions?

[cholla]

I also believe the problem is the Format profile: High@L1 or
The Duration : 37 h 11 min I doubt the video is that duration.
The Audio shows Duration: 14 min 2 s
I will encode a short video with this format & see if I can play it in VLC or MPC.
This is as close as I could come.
This video plays in VLC & MPC.
I did not convert it to PAL like yours.
You may need to reencode your video.

If so try using mkvtoolnix to convert to .mkv.
It is usually quick.

[october262]

So, why not export the video using export with [copy streams] from XMedia-Recode.

I suspect the player you are using may not support the high video profile format [high profile: High@L1]

Try playing it in VLC or in MPC-HC / MPC-BE.

I have tried playing the file via VLC and getting the sound but no video. MPC no video or audio. I have managed to play the video with sound on my mobile (Android) using an app call ARC player (Video Player All Format - Apps on Google Play) but using VLC on android same issue. Seems that issue replicates across multiple platforms (Windows PC, Android TV etc and it is driving me nuts.


Any other suggestions?

can you try changing the format from mp4 to MKV to see if the video will play ??

[Deadlyhydra]

So, why not export the video using export with [copy streams] from XMedia-Recode.

I suspect the player you are using may not support the high video profile format [high profile: High@L1]

Try playing it in VLC or in MPC-HC / MPC-BE.

I have tried playing the file via VLC and getting the sound but no video. MPC no video or audio. I have managed to play the video with sound on my mobile (Android) using an app call ARC player (Video Player All Format - Apps on Google Play) but using VLC on android same issue. Seems that issue replicates across multiple platforms (Windows PC, Android TV etc and it is driving me nuts.


Any other suggestions?

can you try changing the format from mp4 to MKV to see if the video will play ??

Changing the file extension has made no difference

[Deadlyhydra]

I also believe the problem is the Format profile: High@L1 or
The Duration : 37 h 11 min I doubt the video is that duration.
The Audio shows Duration: 14 min 2 s
I will encode a short video with this format & see if I can play it in VLC or MPC.
This is as close as I could come.
This video plays in VLC & MPC.
I did not convert it to PAL like yours.
You may need to reencode your video.

If so try using mkvtoolnix to convert to .mkv.
It is usually quick.

Yes I noticed the length reported in MediaInfo which is way out. The video is only about 14 mins long. Will try mkvtoolnix and see what happens. I also tried looking in to VideoAI's suggestion

So, why not export the video using export with [copy streams] from XMedia-Recode.

but could not find this option on XMedia-Recode.

[Deadlyhydra]

Quick update... downloaded SMPlayer for windows and played the original file and I am getting video but no audio.

A link to the original video can be found here: https://gofile.me/7qEs1/zTD8rwFpJ


Link is valid for 1 week.


Please let me know if anyone can work this out as I have now spent 2 days on it and I would like to show the video to friends and family.

[videoAI]

The file hosting website you uploaded the file to is extremely slow. will take me 5 hrs to download.
I canceled the download.

[Alwyn]

You'll need to host that big file (2.1GB) somewhere else; it is way to slow to download through Gofile.