warning!!! newegg selling fake intel cpu's!!!

[jagabo]

I see zero -- ZERO -- wrong with Newegg's response to this. In fact it is commendable.

Agreed.

[CobraPilot]

If there is general agreement that Newegg is handling this in an honorable and ethical way, it's time to call upon SOMEONE to change the subject line to something less defamatory and/or outright libelous.

Mods?

[jagabo]

There's nothing untrue about the subject line.

[CobraPilot]

Nothing untrue? True.

Sensationalistic ("warning!!!") and unfair to Newegg? Also true.

[deadrats]

If there is general agreement that Newegg is handling this in an honorable and ethical way, it's time to call upon SOMEONE to change the subject line to something less defamatory and/or outright libelous.


Mods?

what would you prefer, "CobraPilot is a newegg employee charged with protecting newegg's reputation after this "scandal"?

[deadrats]

I have bought items at BestBuy and microcenter that have been opened returns sold as new with part missing three or four times and had a HUGE hassle in getting a refund or proper exchange. It is very common for people return items to BestBuy with cables missing, swapped memory (!). Many brick and mortar stores have seals and heat tables for platic wrap so they can sell returns as new. I bought a laptop at best buy a few years ago which had its one gb ram swapped to 512 and its 60gb hdd swapped to 30!

i agree about best buy, i rarely buy anything computer related from them, i know of one too many people that used to pull the old switcheroo, i.e. buy a high end video card, put a cheap video card in the box and go return the video card claiming they didn't want it or something was wrong with it, same thing with computers, hard drives, tons of shit.

microcenter on the other hand, i have had nothing but great experiences with them, the few times when i did have to return something, there was no hassle, no questions asked, just a "yes sir" and a "thank you, sir".

[RdM642]

If there is general agreement that Newegg is handling this in an honorable and ethical way, it's time to call upon SOMEONE to change the subject line to something less defamatory and/or outright libelous.


Mods?

what would you prefer, "CobraPilot is a newegg employee charged with protecting newegg's reputation after this "scandal"?

??? Now that is defamatory. Actionable: no. defamatory and uncalled for: Yes

The fact is the subject title is sensational and not really fair to Newegg.

microcenter on the other hand, i have had nothing but great experiences with them, the few times when i did have to return something, there was no hassle, no questions asked, just a "yes sir" and a "thank you, sir".

Microcenter has an atrocious customer service record.
Here is the Better Bus Bur rating of my local microcenter store: BBB Rating: D+
Here is the reseller rating of microcenter nationally: Rating 2.79/10, very poor

Newegg reseller rating: 9.71/10 (excellent)
Newegg BBB: A+

[jagabo]

I've only had positive experiences with NewEgg. Out of dozens of orders I've only had one problem and it was taken care of immediately.

I don't have a problem with the title of the thread. It's perfectly true and it's reasonable to warn people of the problem -- just so they don't have to go through the hassle of an exchange. But I think deadrats should update the first post adding that indeed some fake CPUs had entered the supply chain, some got into users' hands, and NewEgg replaced them right away. If nothing else it saves people the drudgery of reading through the rest of this thread.

[deadrats]

Here is the Better Bus Bur rating of my local microcenter store: BBB Rating: D+
Here is the reseller rating of microcenter nationally: Rating 2.79/10, very poor

Newegg reseller rating: 9.71/10 (excellent)
Newegg BBB: A+

first of all the BBB is a for profit organization, not a consumer watchdog and not a government agency, regardless of what some may think.

right on the page you linked it explicitly says that your local microcenter is "not accredited" by the BBB. do you know what that means? it means the business has chosen not to pay the BBB a yearly membership fee in return for BBB accreditation and the right to use their sticker at the business location.

i ran my own business for 5 years, i have experience with the BBB, here's how it works: some customer that is asking for something unreasonable wants to try to force you to submit to their demands and files a complaint with the BBB.

the BBB then sends the business a letter with a copy of the complaint and makes sure to note that your business is not a member of the BBB. it also explains to you that for the yearly fee the BBB will take your response to the complaint into consideration and assign you business a rating, if you don't respond and/or become a member that will be figured into your calculated rating.

i told the BBB to go f*ck themselves and also explained that if the customer felt they had a legitimate case, they should instead contact the department of consumer affairs and/or sue me in small claims court.

that was the last i ever heard of either of them. thus i don't put too much stock in BBB ratings.

but let's take a look at the record of complaints at your local microcenter:

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 12
in the last 12 months: 11
Complaints Concerned:
Selling Practices (3 complaints)
2 Resolved
1 Delayed Resolution
Credit or Billing Disputes (1 complaints)
1 Delayed Resolution
Delivery Issues (1 complaints)
1 Delayed Resolution
Refund Practices (1 complaints)
1 Delayed Resolution
Product Quality (1 complaints)
1 Resolved
Guarantee or Warranty Issues (2 complaints)
2 Delayed Resolution
Repair Issues (3 complaints)
3 Delayed Resolution

i guess you're right, 12 complaints in the last 36 months and 11 in the last 12 months, that's less than 1 complaint a month over the past year and an average of 4 complaints per year over the past 3 years and the report you linked to is from 1997.

newegg meanwhile, over the past 3 years has had 711 complaints.

yeah, you absolutely proved your point, newegg rocks, microcenter sucks.

[AlanHK]

If there is general agreement that Newegg is handling this in an honorable and ethical way, it's time to call upon SOMEONE to change the subject line to something less defamatory and/or outright libelous.




Mods?

what would you prefer, "CobraPilot is a newegg employee charged with protecting newegg's reputation after this "scandal"?

How about "deadrats warns us of newegg's plot to impurify our precious bodily fluids"?

[budz]

Whoas! Isn't this thread locked already! Man this is so freaking old news and being rehashed, it's irritating. Newegg took care of it and "THE END". Move on already....this is no longer NEWS...

[greymalkin]

i ran my own business for 5 years

he's right he did! right into the ground
It's ok, I KNOW the national enquirer would love to hire you. You are a tabloid papers dream.

[JimmyS]

i guess you're right, 12 complaints in the last 36 months and 11 in the last 12 months, that's less than 1 complaint a month over the past year and an average of 4 complaints per year over the past 3 years and the report you linked to is from 1997.

newegg meanwhile, over the past 3 years has had 711 complaints.

yeah, you absolutely proved your point, newegg rocks, microcenter sucks.

The real question that needs to be answered for each company is what is the ratio of the number complaints vs. the number of orders.

[greymalkin]

i guess you're right, 12 complaints in the last 36 months and 11 in the last 12 months, that's less than 1 complaint a month over the past year and an average of 4 complaints per year over the past 3 years and the report you linked to is from 1997.

newegg meanwhile, over the past 3 years has had 711 complaints.

yeah, you absolutely proved your point, newegg rocks, microcenter sucks.

The real question that needs to be answered for each company is what is the ratio of the number complaints vs. the number of orders.

don't go screwing up his arguments with rational thought!!!

besides..we all know he's really employed by a tin foil factory just trying to move his product.

[fritzi93]

Whoas! Isn't this thread locked already! Man this is so freaking old news and being rehashed, it's irritating. Newegg took care of it and "THE END". Move on already....this is no longer NEWS...

Too right.

[CobraPilot]

If there is general agreement that Newegg is handling this in an honorable and ethical way, it's time to call upon SOMEONE to change the subject line to something less defamatory and/or outright libelous.


Mods?

what would you prefer, "CobraPilot is a newegg employee charged with protecting newegg's reputation after this "scandal"?

It'd be okay IF it were true. Find ANY other example of my trying to "protect newegg's reputation" in the years I've been on this board and I'll plead guilty. Since you can't, I'll just figure you were trying to funny--and failing miserably.

[Supreme2k]

first of all the BBB is a for profit organization, not a consumer watchdog and not a government agency, regardless of what some may think.

Actually, it is a watchdog group, in a manner o speaking. They keep businesses honest by supplying info.

A neighborhood watch is not a division of law enforcement, but does that make them any less effective or legitimate? Not in my experience.



I completely agree that this thread has run its course. It's going into areas that have very little to no relevance to the initial topic.

[redwudz]

I completely agree that this thread has run its course. It's going into areas that have very little to no relevance to the initial topic.

Agreed. Locked.