DVD will not play in Canada

[muzza1st]

Hi Guys

Great forum!.....got a question for a smart cookie!

I have recently made some DVD's and sent them to Canada. I live in Australia and my customers are having problems playing them?....real headache!.....

Alot of my money has been spent shipping DVD's that are not working!

They were burned using DVD Shrink and they are region free encoded.....so I assume there should be no problem with the region code for playing them in Canada?

They are in Pal format but the customers have a DVD player capable of playing NTSC and Pal ... so it should play them?

Is there anything else that could be happening to the DVD's that don't allow them to be played?

I checked the DVD's thoroughly and it played perfectly on my DVD players......I am using the slowest speed for burning and I am using the correct best quality preferred media for my burners.

Hmmm?......I hope someone can help?....any idea?

If you need me to send some more info....glad to..... just tell me how to get it from the DVD.

cheers


Murray

[daamon]

Hi muzza1st,

I don't know for definite if this will be a problem, but do their TVs support PAL as well as NTSC?

Also, do their DVD players support the media that you burned the discs on? That is, not the brand but the type (DVD-R etc.)?

Get them to describe, in detail, what problems they're experiencing and then post back in this thread - the more detail, the more likely someone can get to the root of the problem.

[Bodyslide]

What Media did you use? Ritek, Ty, Prodisc?

[canadateck]

I bet that their DVD Players do Play PAL But also OutPut PAL, They Need a Player that will Play PAL and Out-Put NTSC, Convert on the Fly(Not The right term I'm Sure).

[muzza1st]

Ok .....thanks guys I will post back when I have some more info.......If anyhing elese springs to mind please tell me.

And I use TDK discs

how about the VCD is that a option?


cheers

Murray

[GKar]

What Bodyslide means is if you or a friend has a computer try using a free program called DVD Identifier to determine if the media the videos were made on is good or bad. You can compare the resulting media code here http://www.digitalfaq.com/media/dvdmedia.htm to see if the media it was burned on was any good. You can also check here https://www.videohelp.com/dvdplayers if the media code is compatible with the player itself. Brand name of media is irrelevant.

[daamon]

how about the VCD is that a option?

VCD is a lower bitrate than DVD, so a lower quality. But PAL vs NTSC is still the same - so no benefit.

[edDV]

They should be able to play a PAL DVD on a computer DVD player but not to the TV.

[muzza1st]

Guys

I heard it was a pretty complicated procedure to burn them from PAL to NTSC is there software available that will do it easliy??? .....this may solve all my problems!!!

Murray