Q.: why are you cancelling my subscription?

A.: the U.S. Government’s recent Executive Order regarding Venezuela prohibits almost all transactions and services between U.S. companies and entities and individuals in Venezuela. In order to remain compliant, Adobe will be deactivating all accounts in Venezuela, with the exception of Behance, on October 29, 2019. Customers who purchased directly from Adobe will be refunded by the end of the month for any paid, but unused services. We are working with our partners on the same. We regret the difficulties this causes our customers. We will share more details about how our operations and customer activities might be impacted, as they become available.

https://helpx.adobe.com/la/x-productkb/policy-pricing/executive-order-venezuela.html