no sound to avi clips ONLY when using sony's click to dvd

[yadoc]

I have for more than 2 years used Sony's Click to DVD to turn my home movies to DVDs. I have imported avi and mpeg clips in the past without problems.
In fact, I incorporated a part of an avi clip in a DVD a left the clip on my hard drive to put the rest of it in a future DVD.
Since then, I copied few more clips (all using nero) and when I tried to make a DVD recently,

1. I noticed no sound when importing into click to DVD
INCLUDING the clip which I used in part in the past.

2. All the clips would play fine in Nero or realplayer

3. the clips have no sound when using DVgate or Click to DVD (both of which are sony softwares)

4. I restored the C drive to original factory state 3 times so far to NO avail.

5. Stupid Sony live chat support keeps asking me to do the same things all over: remove all third party software, restore C, restore Sony shared library........still no sound when importing these clips into Click to DVD

I am not good at codecs, what they mean, and if this could be a problem in that respect. I am puzzled why resotring my C drive (where all the original softwares are) including restoring click to dvd itself to factroy original state has not solved the problem.

I could ask stupid Sony support this question till eternity and will take me in the same circles.

the only thing I can think of having done was to install updates to Nera 6 from the time I created my last DVD successfully using Click to DVD

Finally, if I decide to give up and use another software, which would be good user friendly one that supports avi file, allows menus, chapters, editing out frames (I found Nero very user unfriendly)

Any input would be appreciated. I trust this forum will do what those Sony Support idiots could not

Thank you

[kschang]

We need to know more about the file you're having trouble with.

Download Gspot, load that file, and tell us the specs of the file. Easiest way is to post the entire screenshot here on the forum (there's a sticky note somewhere on how to do that). THEN we'd be able to help you...