Ulead Tech Support sucks!

[slacker]

I find that when I send inquiries to technical support I either rarely receive an answer, or I receive some ridiculously "canned" response that you KNOW no human has even looked AT. I find this also true with Intervideo as well. I am guessing this is because Intervideo owns 80% of Ulead.

Does anyone have any experiences with Ulead or Intervideo Technical Support they would like to share? I can't be the only one!

[Dr. DOS]

I had called Ulead once regarding their software and I had also called Intervideo regarding their software. I guess I reached a knowledgeable person as my issues were resolved with both calls.

[slacker]

Dr. DOS,

Did you phone them? Or did you follow their "support" process in both cases? Just curious!

[Dr. DOS]

Both were phone..

The intervideo was nasty and was a conflict with another proggie that they were able to diagnose and resolve

[zoobie]

I've found their msp suite to be next to worthless. Now I hear they're "no longer going to compete with adobe". Thank god...they'll be gone in a few years.

[hech54]

I've never had problems with Ulead support either....never had to call them...works fine for me though I don't use it all that much.
I can't wait till Zoobie Movie Studio Pro comes out so we can rate it...

[slacker]

hech54,

You never had problems because you never called them? Hello!

[hech54]

Exactly...I read the manual and the help files.

[slacker]

HAHA hech54!

[zoobie]

Ha and a half...turns out I was using an old version of msp7...still frightening they were trying to sell this crap for $700 at the time...

I've just installed vegas and will compare...I still hope there's no comparison...

[hech54]

Ha and a half...turns out I was using an old version of msp7...still frightening they were trying to sell this crap for $700 at the time...

I've just installed vegas and will compare...I still hope there's no comparison...

When was the last time you saw boxed $700 software sitting on a Best Buy shelf....now someone is talking out of their a$$ for sure.

[MackemX]

some supports really suck as they just haven't got a clue. You get better support finding an unofficial forum normally

[Faustus]

for example, if you called my support last night and go me you didn't get SHIT done.

I played the part of Punt Master 4000 last night.

[MackemX]

surely it's easy money doing support work. I've seen a few advertised here and the money is decent enough but seeing as I get sick of doing family/friend support I don't think I'd enjoy it

[offline]

surely it's easy money doing support work

It's boring, repetitive, menial and you have to deal with a**eholes and d**kheads. It's easy but not easy money.