Is My DVP642 Dead???

[MessiaH289]

OK, I bought a Philips DVP642 and I've run into a very strange problem.

While testing it's playback of the different video formats, I started watching a DivX copy of "There's Something About Mary". After 20 minutes into the movie, the player froze. The only thing I could do was shut it off.

I turned it back on and the player said No disc, so I tried a DVD, no disc. Tried some other videos I have, all of them say no disc.

Everything says no disc now.
So, then decided to try and upgrade the firmwire, but it won't even read the firmwire disc, it still says "No disc".

[canadateck]

Unplug it for few minutes.

[MessiaH289]

I've tried that already, it didn't fix it.

[canadateck]

Can you get into the menu/Setup?

[MessiaH289]

Yes, why?
If you're suggesting to try and reset the settings back to factory default settings, I've also already tried that.

[canadateck]

Ok,, Well try everything you didnt try yet...Good luck

[MessiaH289]

Guess I'm going to get a replacement unit through Philips...

[MessiaH289]

BTW, anyone know approximately how long it would take to get a replacement from Philips?

[somebodeez]

Maybe the lens is dirty? I had a cd player that behaved the same way but after I cleaned the lens, it was fine.

[BetaMaster]

A similar thing happened with my ancient Toshiba 2150, on New Year's Eve of course. After freezing, it couldn't load any discs (it was locked in the loading cycle). After removing both discs (it is a 2 disc model), a third disc finally worked. Sometimes, a problem like this will mysteriously resolve itself.

[MessiaH289]

Maybe the lens is dirty? I had a cd player that behaved the same way but after I cleaned the lens, it was fine.

Yes, but if I open it up, it will void the warranty, no?

[canadateck]

When and where did you buy it?

[MessiaH289]

When and where did you buy it?

I bought it on 12/26/04 from an online store called "Bert's Best" and they sell their merchandise on eBay, which is where I got it.

They seemed very reliable with a very positive feedback score and lots of customers.

[somebodeez]

Yes, but if I open it up, it will void the warranty, no?

Probably
If it's till within the warranty period, I wouldn't try it.

[canadateck]

Did you ask them if they would change it? Its not even a month old.

[MessiaH289]

Did you ask them if they would change it? Its not even a month old.

Yes, I shipped it to Philips Consumer Electronics in Kentucky for RMA.
Hopefully i'll get the replacement soon, how long will it take to get one you think??