Anyone having problems burning DVD+R with Plextor PX504A ???

[SØREN]

Hi Friends

I have still problems when I tried to burn DVD+R’s.

As you can see from my former tread https://www.videohelp.com/forum/viewtopic.php?t=159122

I have investigated a lot on the burning side (software), but was not aware of that there is a difference on DVDR+RW and DVD+R (way of burning). So when I made all of my test with an DVD+RW, it all fails when I do the final burn to a DVD+R (+20 costers).

This is why I have send following mail to Plextor for a comment. Please read.

If anyone have the same problem, and specially if they have solved it, I would appreciate it very much if you could share your findings.

Regards
Søren

Mail to plextor…
support@plextor.be <support@plextor.be>

Concerning Plextor PX504A DVD-burner.

Dear Sir

I would appreciate it very much if you were able to help me with maybe a small problems with your PX504A (or my way of doing things).

Before I bought your burner a month ago, last year I invested in a Philips DVDR-990 Recorder to record movie’s direct from the TV.

My intention was, because I don’t like the index picture Philips made, to copy all VOB’s, Ifo’s, BUP’s into my HD, and then reauthor it and then burn it (using NERO) with your recorder to a DVD+R.

The problem is, that one of my standalone players (United 4064M – 2 month old) won’t play these disks, but a 3 years old Lumatron 20K1 plays them perfectly.

My thinking was, that it maybe was my altering in the Ifo structure which made the problem, but when I use a DVD+R recorded by the Philips recorder (with index-picture), it plays perfectly in United 4064M.

Above means, that if I made a record with the Philips recorder, troughs all files to HD without alter NOTHING, and reburn to a DVD+R using NERO (latest update 5.5.10.28) it won’t work.

Do you think this is a firmware problems in your burner, or could it be Nero that’s behaves strangely. I have also tried RecordNowMax and the problem were the same.

If you have any idea how I solve this problem, I would be very happy to hear from you soonest possible.

P.S. A funny thing.
If I made as I normally do for test, use a DVDR+RW, it play’s perfectly in ALL players.

Best regards
Søren Mortensen
Henriettevej 8
DK-3660 Stenløse
Denmark


The answer I received from Plextor are as follows…

Dear sir ,

This is most likely an incompatibility between your stand alone player and the dvd+R media when writen on the plextor.

Kind regards ,

Peter Vermeulen
Support Engineer
Plextor Europe
Excelsiorlaan 9
B-1930 Zaventem
Belgium


My return mail to Plextor…

Dear Peter

Thanks for your quick mail.

I really don’t understand the problem, because the player reads perfectly both DVD+RW and DVD+R when its recorded by the Philips recorder. As I explained in my mail, its only when I transfer the record to my HD and return burn it to a DVD+R it fails (no disk), without ANY modification at all.

I have in the meantime tried to solved the problems by using a third burning software called GEAR Pro 6.03 DVD which turned out exactly the same (no disk).

The only thing I can figured out now is, that it must be the firmware in the Plextor PX504A that’s not making the lead-in correctly when it’s a DVD+R.

As I have read and read at the https://www.videohelp.com/ the burner should marked the burning whit a DVD-ROM mark and this I maybe the problem.

In practice, their should not be any difference between a record made by the Philips recorder and a record made by the Plextor burner, that’s anyway my humble opinion.

I hope you have the time and effort to dick into above problem, and maybe were able to give me some hints to solve it.

Best regards
Søren Mortensen
Henriettevej 8
DK-3660 Stenløse
Denmark

I will let you know when i have a answer from Plextor.

Regards
Søren

[SØREN]

I have now got following reply from Plextor...

Dear sir ,

Most likely the problem is generated by the fact that the dvd 504 doesn't write the bit to change the type from dvd+R/RW to a dvd-ROM.
Therefore with some media and some players you can't read suh burned discs.

Kind regards ,
Peter Vermeulen
Support Engineer
Plextor Europe
Excelsiorlaan 9
B-1930 Zaventem
Belgium


As expected I’m right. All questions around compatibility on the player side, is a question about the manufactures of DVD-burners are making their firmware right.
I’m not satisfied with the answar and therefore I will now try Plextor Japan (head office).


cd-rom@plextor.co.jp cd-rom@plextor.co.jp

Dear sir

This mail is for an technical skilled person.

As you can see from the attached e-mail’s with your European office, I’m not happy with the answers I have got concerning your PX504A.

I hope that you can guide me away around the problem or spend the time to explain me the reason why your Burner can’t burned DVD+R compatible.

Best regards
Søren Mortensen
Henriettevej 8
DK-3660 Stenløse
Denmark

[SØREN]

Hi Friend

First off all.

Thanks for your lacking off support. I’m really disappointed that non off your guys haven’t made ANY comment to my struggle with Plextor. And I’m convinced that many off the problem covered by DVD-help is not only related to Plextor but to all manufactures of Software’s, hardware’s etc., because they do NOT TALKED together (the manufactures).

I will now close this tread, and not more bother you with my problems, through my intentions were to get a more transparent marked were the ends users would be able to get some hard-/software that’s functioned.

Regards
Søren

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Response from Plextor Belgium…..

Dear Mr Mortensen,

This email was forward to me as escalation and I will try to clarify the
situation.
The source of the problem may be caused by 2 possibilities:
1. The PX-504 creates DVD+R at 4x, but uses very recent manufactured media.
It is possible that stand alone equipment does not recognise the new media, it reads the code which you can compare with lead-in data of a CD, when this is not recognised by the DVD player, the unit reports as no disk.
It is a different story with DVD+RW media, as this is completely different
manufactured and therefore possible to work with the DVD player without any problem.
The final fix for this would be a simple change of brand DVD+R media.

2. As you indicated from the DVDHelp forum, it might be caused not setting the DVD-Rom mark on the DVD+R.
If this is the case, there is no solution as our drive, PX-504A does not
support this feature.
It cannot be fixed by a firmware upgrade.

At this moment, we are working on reproducing your problem with a DVD
player, and try to get hold of other equipment (DVD writer that has the
feature to write the DVD-rom mark (is not a plextor)
We would appreciate your coorporation on this, as this is usefull for future
support of the PX-504A, therefore we ask you to give following details:
- DVD+R brand name that you use
- DVD+RW brand name that you use
- run the pxinfo program on your system and send us the result of it, you
can dowload it from
http://www.plextor.be/English/technical/infoprogram.html
- which DVD you copy.
- used software (bundle or other, with version of it)
- as much information about your DVD player, the reference united 4064M is not enough, please provide more.
- has there been a firmware update to the Lumatron 20K1 ?

Kindly regards,

Marc Van der Aa - service manager
tel. +32 2718 0399
fax. +32 2718 0390

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My answer to him….

Hi Marc

Thanks for your quick reply.
I would try to answer your questions as accurate as I can.

Comment to your pos.1.

I use 2,4x speed so this should fit. I can off course try to use another
Brand, which I will do one of the coming days. But honestly, I don’t think this make any different. Any suggestions off Brand’s /- prefers ???

Comment to your pos.2.

That’s really a problem. As I already has explain in my past mails, I only bought your burner because I want to alter the recordings made by the Philips recorder. And further change the media from DVD+RW to DVD+R.

But back to your questions.

1. I use StorQuest DVD+R media 2,4 speed. 4,7Gb – 120min Video. I can’t find any part numbers on the disks/packing.

2. I have used following DVD+RW. The original Philips I got together with
the machine, Sony DVD+RW type DPW120, Fuji DVD+RW sp120.

I haven’t had any problems what so ever with either of them.

3. Please find the info’s from pxinfo below.
I have removed this part, because its only some technical parts off my machine.

Installed recording software + version
Nero burning rom ver. 5.5.10.35
RecordNow max. 4.50 (Trail)
Gear PRO 6.03 (Trail)

4. Which DVD did you copy. As I already has explained, I made a television record on my Philips recorder on a DVD+RW and transfer this to my HD by DVDDecrypter 3.1.6.0 (even its not necessary because it not CSS decoded). Later on I use Ifoedit or Tmpgenc DVD Author to manipulate the Ifo’s to remove unwanted pictures and menu’s.
BUT I haven’t done this during this test period, to figured out were my problems were located.

5. United DVD-player 4064M. Unfortunately I don’t have to much info on that player. It’s a typically low end player, bought for around 75,00 USD. I have though found their homepage and address if you can use this.

United Consumer Electronics International
Lattenstrasse 15
CH-8224 Löhningen
Switzerland
Tel : 41-526852686
Fax : 41-526850033
Email : info@united.is

Homepage. http://www.united.is/countries.asp

6. Lumatron 20K1. This player is around 3 years old, bought for around 200,00 USD. Although the price, its also a low end product but at that time, the best buy for price. There has NOT been any upgrade on this player (firmware). I would say this is a first generation player.

That was all. I hope above will help you to solve my problem.

If you need any other information, don’t hesitate to send me a mail again.

Kinds regards
Søren Mortensen

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Replay from Plextor Belgium……..

Dear Mr Mortensen,

We have received feedback from our engineering department in Japan, who investigated this problem.
It is confirmed that the problem not reading the DVD+R in the standalone DVD units is related to the bitsetting.
This is unfortunatly not supported with the PX-504A.

I am sorry not being able to offer you any solution for this problem.

Kindly regards,

Marc Van der Aa - service manager
tel. +32 2718 0399
fax. +32 2718 0390

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My reply to Plextor Belgium……

Hi Marc

I’m not satisfied with your answer.

As a plain consumer, how do you buy a sets of components which is able to play together?

Every one has learn, that on the player side, as cheaper it gets as better they perform playing specialities (VCD/SVCD’s). Now they can’t play DVD’s.

I bought the PX504A, as in my mind you were the top leading manufacture (also price wise) off burning devices ( I have in the past bought several off your CD-burners, and has been very satisfied), and although you are more than two years behind your competitors, I expect a high class product (and has also paid for that).

I can see now, that your price has been dropped for the past two month (from 400 usd to 200 usd) but you are maybe going for the mass marked now ???

I really don’t understand, that you as a manufacture haven’t been talking to the DVD+RW Organisations for together making a standard that would fit the marked. On the other hand, it could off course also bee, that it’s the DVD-player manufacture that’s not manufacture to the standard.
But please, TALK together. Otherwise they have to mark their player with NOT DVD+R compatible (or what so ever).

But making above in short, I suggest that you make a upgrade to your PX504A with the right bit settings and ship me a copy, free of charge (a new complete unit – off course, and I will ship you the old one).

P.S. All of our correspondence e-mail’s has been laid out on DVD-help.
P.P.S. I have send a copy off this mail to Japan.

Kind regards
Søren Mortensen