Hauppauge Software not showing

[TruGaming]

When I try to launch the Hauppauge Recording Software, nothing shows up, Can ANYONE help me?

[TruGaming]

Guys, I REALLY NEED HELP!

[usually_quiet]

A couple of words of advice:

1. Cultivate a little patience. Bumping your post almost immediately is a violation of forum guidelines and may offend some members here.

2. Anyone who does decide to help you will need to know the model of the Hauppauge capture device you have and which Hauppauge capture software you are using with it, plus a description of how you have connected the device, what you are trying to capture from, etc.

[redwudz]

It would also be helpful to know your PC specs and what OS you are using. With no information from you it's likely no one will be able to give you any help. Filling out your computer details would also be helpful.


And welcome to our forums.

[TruGaming]

Windows 7 64 Bit, Home Premium
HD PVR2 Gaming Edition
Hauppauge Capture, not Showbiz
Playstation 2
RBG Colors
and now when I click it it shows this:
https://forum.videohelp.com/images/imgfiles/cMoASfP.png

[TruGaming]

And this didn't happen before, specs:

TOSHIBA
C885D Satellite
AMD RADEON HD Graphics 1.3 GHZ
4096 MB Memory
DirectX 11

Laptop

[usually_quiet]

I don't have any version of the HD-PVR 2 or any of the software that comes with them. I can only offer some general trouble-shooting suggestions.

Have you installed the latest device drivers from the Hauppauge website? Have you tried the included Arcsoft Showbiz software yet? If you can get Showbiz working, at least you will eliminate a faulty device or driver installation issues as the cause of your problems.

[jman98]

I had a similar problem last year with the Colossus card which is in the same family of products as the HD PVR devices. The only solution I could find was to delete the drivers and reinstall and that fixed it. I haven't had the problem since then. I vaguely remember this happening to me after I deleted a file out of the ShowBiz list of files I had recorded. If you had problems after doing a file deletion in your capture software too you may wish to skip that step and just delete the files via Windows outside of the capture software.

[TruGaming]

So, what do I do? I don't know where to uninstall and reinstall the drivers.

[TruGaming]

And if I record with Showbiz, there is no sound.

[usually_quiet]

So, what do I do? I don't know where to uninstall and reinstall the drivers.

Hauppauge products require a special uninstall program, HCWClear. to remove their drivers. There are instructions here: http://www.hauppauge.co.uk/forum/showthread.php?23978-Manually-reinstalling-the-hauppa...river&p=110433

Instead of using the drivers on the CD, I suggest you download the latest ones from Hauppauge. You can find the latest device drivers and trouble shooting suggestions here: http://www.hauppauge.com/site/support/support_hdpvr2-gaming.html

[TruGaming]

What drivers should I download? I'M STUck on either cd or the other ones.

[usually_quiet]

What drivers should I download? I'M STUck on either cd or the other ones.

Download HD PVR 2 Windows driver version 1.3.31062

[TruGaming]

Now I get this stuff https://forum.videohelp.com/images/imgfiles/c1cRYz6.png

[usually_quiet]

Now I get this stuff https://forum.videohelp.com/images/imgfiles/c1cRYz6.png

Try running HCWClear again and follow the instructions from my link for installing drivers from the CD to see if that works better.

[SHS]

Try this tool http://www.hauppauge.com/capture/ and reinstall the drivers it possible you C885D Satellite is to way under power

[TruGaming]

I don't think my C885D is under powered, because it didn't happen when I first brought it, and that link you showed me SHS didn't work.

[TruGaming]

And I noticed that when my USB is not connected, the software shows, but if its connected, it wouldn't show up, I don't think its faulty because I don't have Red color on my HD PVR2

[usually_quiet]

I don't think my C885D is under powered, because it didn't happen when I first brought it, and that link you showed me SHS didn't work.

"it didn't happen when I fist bought it" is more than a little vague. What didn't happen when you first bought what?

I'm going to side with SHS. The specs for the HD-PVR2 recommend at least a 2.0 GHz dual core CPU, so your 1.3 GHz dual core CPU is well below what is recommended.

[TruGaming]

When I first brought it, the Software ACTUALLY showed up. And if thats the case, then how come I was able to record with it and get nothing bad at all?

[usually_quiet]

The minimum hardware requirements exist for a reason. If you choose to ignore them, good luck. I'm also tired of playing 20 questions with an uncommunicative noob, so I'm done here

[TruGaming]

But... why is the software NOT popping up?

[TruGaming]

Sorry for bumpin, but noone will answer? I still need help.

[TruGaming]

Can someone STILL help me? It still won't show up, and If I use Showbiz, there is no sound.

[SHS]

When I first brought it, the Software ACTUALLY showed up. And if thats the case, then how come I was able to record with it and get nothing bad at all?

If you was able record with out any video playing that easy that because the device is hardware encoder which doesn't need any software for encoding it all done in real-time unlike playback which need soft decoders codec for display the video on your pc screen.

But... why is the software NOT popping up?

That good Question I have no possible clue
Check with Arcsoft ask them if there any way for to enable logs

Can someone STILL help me? It still won't show up, and If I use Showbiz, there is no sound.

There could be any of number of reason why there no sound one reason why is can set audio input the device so there for set to what ever

Did you ever try the hauppauge capture tool in the web link I posted?.

[TruGaming]

SHS,is Arcsoft the creator of Hauppauge Capture?

[TruGaming]

And I did, and it STILL doesn't show up.

[SHS]

SHS,is Arcsoft the creator of Hauppauge Capture?

No it Hauppauge own Capture Apps

And I did, and it STILL doesn't show up.

When you are say STILL doesn't show up are you ref to device it self not been listed in the source box?.

[TruGaming]

SHS, what is a source box? If you mean the Hauppauge logo in the thing that pops up, then it does list it. and I have it set to launch Hauppauge Software when the button is pressed.

[SHS]

This is the source box

Just wonder dose the HD-PVR 2 show up in the device manager?.