BD does not burn 25Gb disc for some reason

[kruzing]

I wonder if it's something is wrong with the 25Gb disc (Phillips 25Gb - R) am trying to burn with a BD burner. Am using IMGBURN and it fails, saying it's a sync error. I also looked in their forum but could not find anything related. I also tried to burn with Dell's and Win-7 stock software and drivers. All drivers checks out OK and no error there.

The BD burner from Dell computer but can't remember the model.... I will edit this post later on when I find out the model number.
Thank you in advance for your assistance

Here is the error code... hope no one objects

I 08:56:42 ImgBurn Version 2.5.7.0 started!
I 08:56:42 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)
I 08:56:42 Total Physical Memory: 16,739,604 KB - Available: 14,496,948 KB
I 08:56:42 Initialising SPTI...
I 08:56:42 Searching for SCSI / ATAPI devices...
I 08:56:50 -> Drive 1 - Info: PLDS DVDRWBD DH-12E3S MD13 (D (ATAPI)
I 08:56:50 Found 1 BD-ROM/DVD±RW!
I 08:57:24 Operation Started!
I 08:57:24 Building Image Tree...
I 08:57:42 Calculating Totals...
I 08:57:42 Preparing Image...
I 08:57:42 Contents: 13 Files, 0 Folders
I 08:57:42 Content Type: Data
I 08:57:42 Data Type: MODE1/2048
I 08:57:42 File System(s): UDF (2.50)
I 08:57:42 Volume Label: jazz backup
I 08:57:42 Size: 24,469,997,568 bytes
I 08:57:42 Sectors: 11,948,241
I 08:57:42 Image Size: 24,470,880,256 bytes
I 08:57:42 Image Sectors: 11,948,672
I 08:57:45 Operation Successfully Completed! - Duration: 00:00:21
I 08:57:45 Operation Started!
I 08:57:45 Source File: -==/\/[BUILD IMAGE]\/\==-
I 08:57:45 Source File Sectors: 11,948,672 (MODE1/2048)
I 08:57:45 Source File Size: 24,470,880,256 bytes
I 08:57:45 Source File Volume Identifier: jazz backup
I 08:57:45 Source File Volume Set Identifier: 4122472C00B65231
I 08:57:45 Source File Application Identifier: ImgBurn v2.5.7.0
I 08:57:45 Source File Implementation Identifier: ImgBurn
I 08:57:45 Source File File System(s): UDF (2.50)
I 08:57:45 Destination Device: [0:1:0] PLDS DVDRWBD DH-12E3S MD13 (D (ATAPI)
I 08:57:45 Destination Media Type: BD-R (Disc ID: CMCMAG-BA5-000)
I 08:57:45 Destination Media Sectors: 12,219,392
I 08:57:45 Write Mode: BD
I 08:57:45 Write Type: DAO
I 08:57:45 Write Speed: MAX
I 08:57:45 Hardware Defect Management Active: No
I 08:57:45 BD-R Verify Not Required: Yes
I 08:57:45 Link Size: Auto
I 08:57:45 Lock Volume: Yes
I 08:57:45 Test Mode: No
I 08:57:45 OPC: No
I 08:57:45 BURN-Proof: Enabled
I 08:57:46 Write Speed Successfully Set! - Effective: 35,960 KB/s (8x)
I 08:57:46 Filling Buffer... (80 MB)
I 08:57:47 Writing LeadIn...
W 08:57:47 Failed to Write Sectors 0 - 31 - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (1 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (2 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (3 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (4 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (5 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (6 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (7 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (8 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (9 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (10 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (11 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (12 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (13 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (14 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (15 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (16 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (17 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (18 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (19 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
W 08:57:47 Retrying (20 of 20)...
W 08:57:47 Retry Failed - Reason: Invalid Command Operation Code
E 13:52:09 Failed to Write Sectors 0 - 31 - Reason: Invalid Command Operation Code
I 13:52:09 Synchronising Cache...
W 13:52:09 Synchronise Cache Failed! - Reason: Invalid Command Operation Code
W 13:52:13 Synchronise Cache Failed! - Reason: Invalid Command Operation Code
I 13:52:21 Closing Track...
W 13:52:21 Close Track Failed! - Reason: Invalid Command Operation Code
E 13:52:23 Close Track Failed! - Reason: Invalid Command Operation Code
I 13:52:23 Finalising Disc...
W 13:52:23 Finalise Disc Failed! - Reason: Invalid Command Operation Code
E 13:52:24 Finalise Disc Failed! - Reason: Invalid Command Operation Code
E 13:52:24 Failed to Write Image!
E 13:52:24 Operation Failed! - Duration: 04:54:39
I 13:52:24 Average Write Rate: N/A - Maximum Write Rate: N/A

[redwudz]

Imgburn should have generated a log file, which likely details the error. You can post it here if you like. It may also show the make and model of your burner.

[TreeTops]

And it might help to know what your are trying to burn. Something you recorded from a camera? Something else?

[kruzing]

Imgburn should have generated a log file, which likely details the error. You can post it here if you like. It may also show the make and model of your burner.

The burner is listed in the error code... as it checks (PLDS DVDRWBD DH-12E3S MD13 ) . It was purchased from Dell and don't know the make but the numer as listed.
Using Philips media BD-R 25Gb single side discs


FYI: I does write regular DVD and works fine with IMGBURN software but not the 25Gb.
Dell said it can burn up to 50 Gb disc, single layer.

[kruzing]

Imgburn should have generated a log file, which likely details the error. You can post it here if you like. It may also show the make and model of your burner.

Thank you!
I edited and inserted the Error code as suggested.

[turk690]

I also had a similar problem. I first used a 25pk Philips BD-R and all was well. Here is what ImgBurn describes this batch:

HL-DT-ST BD-RE GGW-H20L YL07 (ATA)
Current Profile: BD-R


Disc Information:
Status: Empty
State of Last Session: Empty
Erasable: No
Free Sectors: 12,219,392
Free Space: 25,025,314,816 bytes
Free Time: 2715:27:17 (MM:SS:FF)
Next Writable Address: 0
MID: CMCMAG-BA3-000
Supported Write Speeds: 2x, 4x


Disc Definition Structure:
Certified: No
Scanned: No


BD Disc Information:
Disc ID: CMCMAG-BA3-000
Disc Type: BD-R
Disc Size: 120mm
Disc Class: 0
Disc Version: 1
Number of Layers: 1
Layer Type: Writable
DVD Layer Present: No
CD Layer Present: No
Channel Bit Length: 74.50nm (25GB Per Layer)
Push-Pull Polarity: Positive
Recorded Mark Polarity: HTL
BCA Present: Yes
Maximum Transfer Rate: Not Specified
First PAA of Data Zone: 131,072
Last PAA of Data Zone: 1,658,494


Format Capacities:
DT: 0x01 - NB: 12219392 (0x00BA7400) - TDP: 200704
FT: 0x00 - NB: 11826176 (0x00B47400) - TDP: 12288
FT: 0x32 - NB: 11826176 (0x00B47400) - TDP: 0
FT: 0x32 - NB: 5796864 (0x00587400) - TDP: 0
FT: 0x32 - NB: 12088320 (0x00B87400) - TDP: 0


Performance (Write Speed):
Descriptor 1...
-> B0: 0x02, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 12219391 (0x00BA73FF)
-> RS: 11,161 KB/s (2.5x) - WS: 8,991 KB/s (2x)
Descriptor 2...
-> B0: 0x02, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 12219391 (0x00BA73FF)
-> RS: 11,161 KB/s (2.5x) - WS: 17,982 KB/s (4x)



Then I got a 10pk Philips BD-R, which apparently is identical to what kruzing describes, and failed in much the same way. Here is what ImgBurn says also about this batch:

HL-DT-ST BD-RE GGW-H20L YL07 (ATA)
Current Profile: BD-R


Disc Information:
Status: Empty
State of Last Session: Empty
Erasable: No
Free Sectors: 12,219,392
Free Space: 25,025,314,816 bytes
Free Time: 2715:27:17 (MM:SS:FF)
Next Writable Address: 0
MID: CMCMAG-BA5-000
Supported Write Speeds: 2x


Disc Definition Structure:
Certified: No
Scanned: No


BD Disc Information:
Disc ID: CMCMAG-BA5-000
Disc Type: BD-R
Disc Size: 120mm
Disc Class: 0
Disc Version: 1
Number of Layers: 1
Layer Type: Writable
DVD Layer Present: No
CD Layer Present: No
Channel Bit Length: 74.50nm (25GB Per Layer)
Push-Pull Polarity: Positive
Recorded Mark Polarity: HTL
BCA Present: Yes
Maximum Transfer Rate: Not Specified
First PAA of Data Zone: 131,072
Last PAA of Data Zone: 1,658,494


Format Capacities:
DT: 0x01 - NB: 12219392 (0x00BA7400) - TDP: 200704
FT: 0x00 - NB: 11826176 (0x00B47400) - TDP: 12288
FT: 0x32 - NB: 11826176 (0x00B47400) - TDP: 0
FT: 0x32 - NB: 5796864 (0x00587400) - TDP: 0
FT: 0x32 - NB: 12088320 (0x00B87400) - TDP: 0


Performance (Write Speed):
Descriptor 1...
-> B0: 0x02, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 12219391 (0x00BA73FF)
-> RS: 11,161 KB/s (2.5x) - WS: 8,991 KB/s (2x)




But then I tried this latter batch with a Pioneer BDR-207 and it recorded ok. It seems older BD writers, even with the latest f/w, will balk at some BD-R media. Yeah I know I shouldn't be caught dead with CMC/Philips media but I couldn't resist at $4.99 for the 10-pak. So there...

[kruzing]

I also had a similar problem. I first used a 25pk Philips BD-R and all was well. Here is what ImgBurn describes this batch:

But then I tried this latter batch with a Pioneer BDR-207 and it recorded ok. It seems older BD writers, even with the latest f/w, will balk at some BD-R media. Yeah I know I shouldn't be caught dead with CMC/Philips media but I couldn't resist at $4.99 for the 10-pak. So there...

Is this the model?
Pioneer Electronics USA Blu Ray Computer Drive, BDR-2207B5PK
Link:
http://www.amazon.com/Pioneer-Electronics-Computer-Drive-BDR-2207B5PK/product-reviews/...owViewpoints=0

Thanks

[turk690]

Is this the model?
Pioneer Electronics USA Blu Ray Computer Drive, BDR-2207B5PK
Link:
http://www.amazon.com/Pioneer-Electronics-Computer-Drive-BDR-2207B5PK/product-reviews/...owViewpoints=0

Thanks

The very one. But I'm not using Philips/CMC anymore either way.

[ronmaz]

I 08:56:50 -> Drive 1 - Info: PLDS DVDRWBD DH-12E3S MD13 (D (ATAPI)
I 08:56:50 Found 1 BD-ROM/DVD±RW!

This says that your drive is a BD-ROM drive, i.e. reads BD (but doesn't write BD) but will write DVD

[jman98]

The Amazon link has user reviews that state that it does burn BD-R discs, but it is VERY fussy about which ones it works with. I suggest the following, which may not help but it's easy enough to try.
1) See if there are any firmware updates and if so apply them.
2) Your burn was set at MAX. Change that to 2x or 4x and see if the burn will start at one of those speeds.

[hech54]

I don't think it's a Blu Ray burner either.

[jman98]

I now think hech54 and ronmaz are right. I think that turk690 was sincerely trying to be helpful, but he's doing an apple to oranges comparison. The OP's drive is NOT the same as the Pioneer that turn690 is talking about. After looking more carefully at the output ImgBurn is giving him, I also believe he is stuck with a drive that can only read and not burn BD discs. Nothing useful matched a Google search for the identifier that ImgBurn gave you for the drive. Most likely Dell provided misleading information and you misinterpreted what they said to mean it would burn BD discs. This happens a lot where manufacturers do technically provide the correct information, but they do it in a way where the average user completely misunderstands what they are telling them, but since it is technically correct they can't be sued successfully over it. The majority of users would misinterpret BD-ROM to mean that it can burn BD discs, especially if they called it something like a "BD-ROM/DVD/CD burner".

kruzing - This kind of deception is very prevalent in the electronics industry. A few years ago many manufacturers were infamously selling 720p HDTVs as "1080p compliant" which was a weasel way of saying "It CONVERTS 1080p to 720p" but doing so in a way that would deliberately be misunderstood by consumers. We used to get a lot of posts here from very unhappy consumers who found out from us that their cheap HDTVs were really 720p models and not 1080p ones. Misleading information about laptop burners is quite common and has been going on for years. Some years ago it would have been that a drive could only read DVDs and burn CDs, but consumers thought it mean it could burn both DVDs and CDs. A lot of manufacturers were even making these kind of drives standard on tower PCs to save money and trick consumers at the same time. "Oh you wanted a BURNER... Yeah, that's going to be extra...." Of course I have not seen the original Dell advertising for your laptop so there's always a chance that Dell did honestly explain what it was and it was simply misunderstood. Keep in mind that manufacturers put these read only drives in to save money as some consumers truly do not care about ever burning BD discs. I'm the only member of my family who has ever burned a BD disc.

[KTH]

I would agree with ronmaz & hech54 that your drive is not a Blu-ray burner. I did a Google search on that model and only a few links popped up. One was a link to a Dell computer that has that model drive in the description and it list is as a BD-ROM drive (see link below). In another link someone asked the question "Can the liteon plds dh-12e3s bd drive burn br disks?" and someone answers "No, it only reads blue ray, and can only burn DVD or Double Layer DVD" (see link below).


http://www.hardwareheaven.com/reviews/1241/pg6/dell-xps-8300-media-desktop-review-spec...thodology.html


http://answers.yahoo.com/question/index?qid=20110914165708AAitbvd

[kruzing]

.......
kruzing - This kind of deception is very prevalent in the electronics industry. ...... "Oh you wanted a BURNER... Yeah, that's going to be extra...." Of course I have not seen the original Dell advertising for your laptop so there's always a chance that Dell did honestly explain what it was and it was simply misunderstood. Keep in mind that manufacturers put these read only drives in to save money as some consumers truly do not care about ever burning BD discs. I'm the only member of my family who has ever burned a BD disc.

Thank you kindly for the post, it's informative. I did ask for BD writer and they swear (tech-help) it is a writer up to 50Gb. I've been going around with them for weeks and wish I know how to have them change the drive. I paid extra $118 for this drive while I could have bought a Pioneer for $85 and writes to 128Gb !

Anyone know how to deal with Dell and get to the 'right' department for them to take action?
All am getting is a bunch of help-desk in India... or where-ever, and I have difficulty understanding.... they keep saying this is the wrong help desk after waiting for a long time to speak to them.
I may just toss the drive and get a Pioneer 207 I think that's the number.

I have other Dell machines and they work fine, reliable but the help-desk is something else.
Thanks again for everyone who helped

[turk690]

I think that turk690 was sincerely trying to be helpful, but he's doing an apple to oranges comparison. The OP's drive is NOT the same as the Pioneer that turn690 is talking about.

We all know (now) that the OP's drive is in a Dell and it's a PLDS DVDRWBD DH-12E3S combo BD-ROM/DVDdrive that only reads BD-ROM but reads & writes DVD & CD-Rs. Tough indeed trying to make it write on any BD-R media.
But what prompted me to respond in the beginning was that I encountered the same problem with the same brand & type of BD-R on my bonafide ancient LG BD-RE drive HL-DT-ST BD-RE GGW-H20L, even with the latest YL07 f/w. Trying the same media with the Pioneer was successful, though.
kruzing's drive can't read or write BD-R, period; my LG drive is (very) choosy. Just the same, no-one should be swayed by discounted Philips/CMC BD-R media, even if one does have the latest Pioneer or Plextor drives (though this issue should probably be on a separate thread).

[kruzing]

[QUOTE=turk690;2184299]

kruzing's drive can't read or write BD-R, period; my LG drive is (very) choosy. Just the same, no-one should be swayed by discounted Philips/CMC BD-R media, even if one does have the latest Pioneer or Plextor drives (though this issue should probably be on a separate thread).

Thanks!
A pioneer drive is on the way. Thanks for the advice.... now to return this drive to Dell is another story

[jman98]

Maybe you'll have better luck if you try to contact Dell by email. They are rather infamous for being one of the first companies to jump on the "send the help desk to India" bandwagon. All remote help desks can do usually is read from a script and they aren't very good at improvising like having a customer say he was promised X but given Y instead and expecting them to do something about it.

[lordsmurf]

MID: CMCMAG-BA3-000

These discs are garbage. The end.
The same is true of the CMC-made PHILIPS coded discs. Utter crap.

Use better media. Problem solved.