mtv live error on pc?

[Mr anderson]

hi, i got a probelm with boradband plus (ntl) it says it can not find D:\Documents and Settings\austin\Local Settings\Temporary Internet Files\Content.IE5\OGD02JG6\MTVvideo[1].asx, now what i want to know is, is it part of realplayer? or has anyone else had this problem?

many thanks

[Ai Haibara]

.asx files are pointers for Microsoft-format streaming video.

Have you cleared your Internet Explorer cache recently?

[Mr anderson]

well, its a friend of the family, i dont really know, i took a look. i tried to find the folder but i couldnt, but i do know that he did a restore.

[guns1inger]

Nothing should be referencing that file, as nothing should reference the cache directly. If something is, it may not be a good sign.

You have to show hidden files to see this folder, that is why you could not find it.

[Mr anderson]

ok, so any ideas on how to get mtv working?

[Ai Haibara]

Does it happen only with that one particular video, or with all videos from the site?

What happens if the IE cache is cleared?

D:\Documents and Settings\austin\Local Settings\Temporary Internet Files\Content.IE5\OGD02JG6\MTVvideo[1].asx

Also, is 'austin' the computer's owner? Just want to make sure this isn't a case where the webpage itself is looking for something that only exists on the webpage creator's system, though that's rather rare and highly unlikely, in this case.