What to do when support won't respond for a new purchase?

[The village idiot]

What do you do when customer support won't respond to your messages after you buy something fairly expensive and have a problem?

I recently bought a set of tools for making ICm profiles for my printer from Colorvision, now a Pantone owned company. The products are suggested retail of $999USD, and they don't all work as advertised, or the old version of the software works, but the new version does not. There are features in the new version that would be very nice if it worked. I've sent many message both through the web contact form, and through email, but no response! As you might imagine I am now more than a little angry, and considering trying to get a refund, and then shelling out for a better package of tools from another company. So here is a poll for you, let me know what you would do, I can't say what I might do, won't be proper.

[The village idiot]

nevermind, my mistake. have fun with the poll

[indolikaa]

I dispute the charge with my credit card merchant bank. They've never failed to credit me the full purchase amount.

If the company wants the merchandise back, they get it back. They get to pay return shipping, though. That little Indolikaa policy has led to some interesting flame wars, but I've always won in the end.

[The village idiot]

My policy is to normally just do my best to put them out of business. Remember Dazzle? I'd like to think I had something to do with their departure. Normally companies get purchased because they have a problem keeping the doors opened. If business was booming, they wouldn't have sold. Notice that Pinnacle tossed nearly all their products immediately. What did they really keep... the DVD authoring software, and maybe some of the ideas for a capture device or two, but no devices as a whole product.