Sony Dru-500ax PLEASE HELP

[del3165]

I just bought a sony dru500ax dvd writer, nearly every time i try and burn a diks I get a error -10 at sector 1583456 -disk write error - command :-2a sense:-03 asc :0c ascq :-08 I have tried 4 differnt brands of disk same problem I even had it once with original dvd+rw disk that came with it . As u can imagine i thought drive was faulty as I had a toshiba befoe this and not one coaster . I took the drive back and they tested it and found not fault burning a 4.3 gb image. I then tried it agian on my pc same problem. I gave it to someone esle to try and they tried 4 differnt types of media no problem. I must be my machine. I reloaded winxp and tried differnt ide cables same problem I can now only get a guaranteed burn if i use a dvd+rw. I have a pentium 4 2.4 gb pc with 512 ram and 120gb hd . Please someone help as i have a bin of coasters.

ps i use record now that came with the drive to record.


Thanks

derek

[Bob W]

RecordNow that comes with the drive is the only program worth using so that's not the problem. I think you need to download and install "ForceASPI" and you may get that here for free.
http://www.afterdawn.com/software/cdr_software/cdr_tools/frcaspi.cfm

Also a bad memory chip could cause read errors so I would try re-seating the memory or better yet try a chip you know is good. I keep a known good memory chip as a spare just for checking out memory related errors.

[spiderman2k1]

I had the smae problem you are having with the DRU500AX and I had two of them. the first one would not burn Memorex or hypermedia DVD-R but would burn APPLE DVD-R. There a site out there that tell you what dvd-r will work or DVD+R will work on the DRU500AX. ALSo the the DRU500AX works best when hook u to master. I return my DRU500AX and im still using the pioneer AO4 I had before I have no problem's if you can return it get Pioneer

[rminnig]

I have the same drive unit but installed the firmware upgrade to 1.0g the same day I bought it (mid Feb2003), there may be a newer one available. I believe you can get this from the Sony site. My system is an ATHLON 1.4GHz running Win2K and 640MB PC133 DRAM. I exclusively use RecordNow to burn my discs. Only ever made one coaster, whew.

Sony firmware upgrade page:
http://sony.storagesupport.com/dvdrw/software_dwn.htm

[del3165]

I said on first post that the drive worked fine on someone elses computer this was true but I tried it again on that computer and they got same fault. So I think that eliminates my pc I have used ritek 4x datawrite 4x infiniti 4x and aladin 2x all same problem the only disk that now works is the dvd+rw that came with it . I took it back to the shop again today and they tried it with infiniti 4x using one of my image files 4.4gb and they said it worked fine. It does have latest bios. The shop said they could possibly exchange it for a pioneer a05 what should I do wait for another sony or buy the pioneer drive. Is the sony known for being choosy with the media used .

[w00tski]

dunno mine doesnt do that...
its just a pain in the arse with the ritek 4x's...
have you tried the cable?
or perhaps try using the discs you tested at your mates house at the shop to see if its gettin the same probs...

if your not satisfied, go with the a05 providing they refund you the difference

[Miguel]

Hi, i've DRU-500AX with firmware 2.0f (the last one) and i've the problem discribe by del3165. My drive worked fine during 3 months and now, with no reason (i' haven't change a thing on my PC configuration) i can't burn a single DVD-R. I used RecordMax (it came with the burner). The only disks that work are DVD+RW (the one that came with the drive). I send a email to Sony Corporation and hope a answer soon.

[psx_pirate]

strange ... i recently burned 4 coasters getting the same error code (as in first post) on my sony dru 500a i burned a disk successfully but then i burned another using the same files and hey ho a coaster i tried 3 more disks and no luck i then tried a different media and it burned ok but ive had no probs with original media until now and nothing had changed on my computer as i had burned the disk one after another without even closing rnm ... it just dont make sense .... i gotta try more burns to see if i still getting a problem however after the 4 coasters i ran scandisk in dos mode with full surface scan) and i had a prob with windows reporting free space incorrectly which is now fixed .... i will try more burns to see if this may be caursing the problem.

try running scandisk and let me know if you also get a free space problem as this may help find the caurse..

i will post here again after i try more burns

[psx_pirate]

OK i just done another burn...... here are the results

i burned the same files as before on the same media

ok file size 4.36 gb (4,471.04 mb) 2289175 sectors

disk burned 4.471.04 mb @2x then went on to finalise disk

finalising disk error 10 at sector 2289175 - disc write error command :00 sense:03 asc :0c ascq :08

another coaster but the strange thing is that i noticed that it failed during finalising and on the very last sector

ok i ran the files through DVD2one and set the size to 4.2 gb (therefore less sectors to burn) to see if it was just failing near the end of the disk

result : failed during finalising on the last sector (cant remember the sector count but was less than previous and we know from previous burn that the disc can burn to this sector)

so the problem is at the last sector to be burned during finalising ... but i have successfully burned to this media on previous occasions without problem so i am at a loss to why i cannot burn now

anyone got any ideas

athlon 1gb
512mb pc133 sd ram
40 gb + 30 gb hdds
sony dru 500a dvd +/- rw (firmware 2.0f)
windows 98 s.e.
record now max 4.5 burning software (with latest px engine)
aspi 4.71

[handyguy]

I doubt SE supports anything over 4gig.....so it won't write the rest of it.

For the OP check your dna settings. Might be using PIO mode, so change it.

[ebenton]

I agree with handyguy. I think it might be FAT32 format of your hard drive with Windows 98 SE. If you can format a drive with NTFS on Windows 98 (not sure if it supports this), you should do that. Check your drive that you use for your DVD files and see if it is FAT32 or NTFS. FAT32 has a 4G file size limit. This might be your problem.

[Bob W]

I don't think it's a file size problem if you're able to write to a DVD-RW but you may run into a problem if any program wants to write a Temp file that's over 4GB. Maybe try running "ForceASPI" just one time, reboot and see if that helps. Also it could be a memory problem so I would at least relocate/rearrange the memory chips into new slots to see what happens.

[ebenton]

I did a little checking, and it looks like Windows 98 does not natively support NTFS. There are aftermarket applications that you can get to run NTFS on Windows 98, but you must still have a FAT32 boot partition. Therefore, unless psx_pirate is running one of these NTFS applications, he probably does not have NTFS, which would create problems for files over 4 Gigabytes.

We have 2 guys here with similar problems. del3165 said he has windows xp and he could only write on the DVD +RW that came with the drive.

psx_pirate has windows 98, but never said anything about being able to write on the +RW. His problem may very well be FAT32 on Windows 98.

I can't figure out del3165, unless he is using older hard drives which were previously formatted FAT32 under Windows 98, and then he switched to XP. XP will support both NTFS and FAT32, but the 4-Gig file size limitation still holds.

[hardcore]

I have a DRU-510A 1.0c

And i get the same issue burning at x4.... "Error -10 Sector blah blah.."

Burning at x2 works fine...

Since i bought this drive (July) i havent yet burnt at x4...

??????????

[Miguel]

Hi, i've Windows XP, SP1, 512MB RAM, P4 1,7Mhz and, as i told on my last post, everything worked fine until 15 days ago. I didn't change a thing. It just start making coasters. The error starts to happened when finalizing the disk, but now, sometimes is at begining, midle or finalizing. Yesterday I reinstall my PC, Just Windows XP, SP1, RecordMax that came with the drive, RecordMAX engine upgrade, Drive firmware upgrade 2.0f.
Today i'm gonna install my drive on another machine to see what happens, and then i post here the result. I'm wating for a answer from Sony Corporation about this problem.

[hoho]

I doubt SE supports anything over 4gig.....so it won't write the rest of it.

For the OP check your dna settings. Might be using PIO mode, so change it.

Check your DNA settings......hehe. Yeah, under a very big microscope.

[handyguy]

Yeah, a microscope

I use forceaspi with my Sony too....

4.5 gigs is too much, I tried it myself once on ME & at 4.1gigs things stop. There are some programs that keep file size around 1gig though.

[vance43211]

Hi, i've Windows XP, SP1, 512MB RAM, P4 1,7Mhz and, as i told on my last post, everything worked fine until 15 days ago. I didn't change a thing. It just start making coasters. The error starts to happened when finalizing the disk, but now, sometimes is at begining, midle or finalizing. Yesterday I reinstall my PC, Just Windows XP, SP1, RecordMax that came with the drive, RecordMAX engine upgrade, Drive firmware upgrade 2.0f.
Today i'm gonna install my drive on another machine to see what happens, and then i post here the result. I'm wating for a answer from Sony Corporation about this problem.

i would get a different drive while you can still exchange it

it looks like this drive has some issues

[psx_pirate]

no its nothing to do with fat32 or ntfs .... dvd files are only 1gb fat 32 does not support single files greater than 4gb that is SINGLE FILES and not folders the folder can be anysize also if you read my post correctly you will see that i have burned many dvds using rnm and its only just recently that the problem has occured...... aspi is not the problem i am using lastest version (4.71) dma is enabled and working correctly and files are compatible i already burned 1 copy of the disk it only failed from the second disk onwards i also tried other files and still it failed during finalising...... nothing on my computer has changed. i have tried burning at 1x 2x and 4x with same result

[mdvdr]

For what it's worth:

http://support.microsoft.com/default.aspx?scid=kb;en-us;329112

Recordnow talks about it in the readme.