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  1. Member
    Join Date
    Aug 2005
    Location
    Culver City
    Search Comp PM
    Hello!

    I bought a Canon Optura XI from eBay last year. The warranty is over. I am having two problems. One is that the view finder only works now if I tilt the screen. When I close the LCD screen, the screen stays on and the picture does not come on the view finder. Then second problem happened yesterday and I don't know why. I connected my firewire cable to the computer first and then to the camera but as soon as I did that, the screen went green and then I got the message saying the battery is low and then the camera turned off. After that I am unable to connect the video camera to any of my PCs. The USB and Firewire both are not working now. Can anyone tell me a good place and cheap (not a ripping off place) where I can get this camera fixed. I like this camera a lot but due to these two features not working, it is hard to use it now.

    - TKN
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  2. Aging Slowly Bodyslide's Avatar
    Join Date
    Feb 2002
    Location
    A Different Timeline
    Search Comp PM
    Got this from Google....Maybe call one of these and see if there is one closer to you....Good Luck

    For factory service, forward your digital camera (remove the CF card and
    battery) properly packaged and insured, with a letter describing the
    difficulties. Be sure to include your name, address, telephone number,
    and proof of warranty (if applicable). Send to the Canon Factory Service
    Center at the following address:

    Canon Factory Service Center
    100 Jamesburg Rd
    Jamesburg, NJ 08831
    Tel.# (732)521-7007

    or

    Canon Factory Service Center
    15955 Alton Parkway
    Irvine, CA 92618
    Tel.# (949) 753-4200
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