Napa Dav311 Customer Service Warranty Link

[valzuniga]

If you bought one of these things, and it doesnt work right, chances are that you bought it from a store that buys it's product from this US distributor. After numerous attempts at e-mailing amaxhk.com regarding their faulty product I did a little poking around their website and came to this link:
http://www.jet-master.net/services.htm
I have already e-mailed them about the problem(s) with my dav311 and about how many people on this board have had the same difficulties. Hopefully I'll get a response. If I do, I promise to follow up this post, as I know that this issue is important to many of the dav311 users out there.

[valzuniga]

A reply!!!
dear sir:
about the MP3 echo problem, can you try to use orginal CD music to test it.
if the orginal CD has the same problem , please e-mail back and we will issue
an RMA# for you. we had tested hundreds of DAV311 with differ MP3 music cd
, and we don't have this problem.so, please try other cd , thanks!!

08/20/01

[valzuniga]

I've hit a snag trying to get my Napa serviced by the manufacturer warranty, even though access micro is on the list of the distributers' site as a place for "end-user" purchase as shown here:
http://www.jet-master.net/purchasing.htm
This is the e-mail that i recently got from them:
Hi sir:

We do RMA service for the Authorized Dealer,Accessmicro is not in the list.Please directly contact with them and ask for service.Good luck!

Angela 08/23/01

yeah, good luck is right!