DVD will not play in Canada

[muzza1st]

Hi Guys

Great forum!.....got a question for a smart cookie!

I have recently made some DVD's and sent them to Canada. I live in Australia and my customers are having problems playing them?....real headache!.....

Alot of my money has been spent shipping DVD's that are not working!

They were burned using DVD Shrink and they are region free encoded.....so I assume there should be no problem with the region code for playing them in Canada?

They are in Pal format but the customers have a DVD player capable of playing NTSC and Pal ... so it should play them?

Is there anything else that could be happening to the DVD's that don't allow them to be played?

I checked the DVD's thoroughly and it played perfectly on my DVD players......I am using the slowest speed for burning and I am using the correct best quality preferred media for my burners.

Hmmm?......I hope someone can help?....any idea?

If you need me to send some more info....glad to..... just tell me how to get it from the DVD.

Also is there another format I can burn it to like VCD?..... if there DVD player plays VCD it might get around some problems?

cheers

Murray

[redwudz]

Please don't double post.