Epson Stylus Color 900 Printer PROBLEM - anyone please

[blinky88]

I had to complete a printing job and the empty black cartridge light came on. I didn't have a new cartridge to install and had to complete the job I was doing. In desperation, I pressed the button to install a new cartridge and then lifted the empty cartridge about 1" and then placed it back. The printer continued to print and I was able to complete the job. I now have a new cartridge to install but cannot get the cartridge carrier into a position where I can install the new one.

Any advise on a possible fix would be very much appreciated.

[Bodyslide]

I had this issue once, I had to manually move the carriage to the center and replace the cartridge. Then I turned the printer back on and all was well. Just move the carriage very slowly so that you can lift the cover off. Good Luck

[blinky88]

Many thanks to all who responded .... I received a response from Epson Tech Support overnight and followed their instructions and all is OK now.

[Craig Tucker]

What were their instructions.

[Bodyslide]

What did Tech Support tell you?