Supermediastore customer service

[zanos]

Anyone know how long it takes them to respond to emails/rma requests?

[lordsmurf]

Give pretty much any online store 48 hours or so.

[aanaravs]

Try posting on their forum. They respond very quickly over there.

[BBock727]

their customer service also sucks tho.. and they make u pay for shipping back to them and they also dont give you money back for the few test disks that sucked when they send you a bad pack of dvdrs . Im gonna stay away from them now, i used to be a loyal customer

[lordsmurf]

their customer service also sucks tho.. and they make u pay for shipping back to them and they also dont give you money back for the few test disks that sucked when they send you a bad pack of dvdrs . Im gonna stay away from them now, i used to be a loyal customer

Everybody makes you pay for return shipping. Rima, SMS, Meritline, shop4tech .... everybody. Most online businesses are like this. If you are not made to pay return, count your blessings, you got lucky.

Used some of the product? You bought it. Again, everybody does it, even brick-n-mortars do this one. This can sometimes changes depending on the guarantee of THAT SPECIFIC product (SMS I think guarantees a few of their items like this, but ask them, not me).

[aanaravs]

In a few cases, supermedia store has paid for my return shipping unlike Meritline whose disc printer came DOA.