Suggestions Wanted SP2

[pepegot1]

With the release of SP2, software some incompatibilies have arisen. Many have had no problems. It would be informative if we could establish a list of software problems caused by the SP2 installation and the work arounds, where applicable. This way, we would have one place to look for information on this important topic.

[gitreel]

Visit the computer forum.

I have posted 200 apps that sometimes don't get along with sp2.

[pepegot1]

We need specifics. What are the two hundred programs? Does anybody has additional info on other software? Where there is smoke, there is fire. The devil is in the details.

[ViRaL1]

Here's another one for ya...

'Seek and ye shall find'

He DID say he POSTED the link. All you have to do is follow them to the end of the yellow brick road and VOILA!

http://support.microsoft.com/default.aspx?kbid=842242

This has been a public service announcement.

[gitreel]

Here's another one for ya...

'Seek and ye shall find'

He DID say he POSTED the link. All you have to do is follow them to the end of the yellow brick road and VOILA!

http://support.microsoft.com/default.aspx?kbid=842242

This has been a public service announcement.

Some programs seem to stop working after you install Windows XP Service Pack 2
View products that this article applies to.
SUMMARY

After you install Microsoft Windows XP Service Pack 2 (SP2), some programs may seem not to work. By default, Windows Firewall is enabled and blocks unsolicited connections to your computer. This article discusses how to make an exception and enable a program to run by adding it to the list of exceptions. This procedure permits the program to work as it did before the service pack was installed.
INTRODUCTION
To help provide security for your Windows XP SP2-based computer, Windows Firewall blocks unsolicited connections to your computer. However, sometimes you might want to make an exception and permit someone to connect to your computer. For example, the following scenarios describe occasions when you might want someone to be able to connect to your computer:

* You are playing a multiplayer game over the Internet.
* You are expecting to receive a file that is sent through an instant message program.

After you install Windows XP SP2, client applications may not successfully receive data from a server. Following are some examples:

* An FTP client
* Multimedia streaming software
* New mail notifications in some e-mail programs

Alternatively, server applications that are running on a Windows XP SP2-based computer may not respond to client requests. Following are some examples:

* A Web server such as Internet Information Services (IIS)
* Remote Desktop
* File Sharing

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Windows Firewall Security Alert
Sometimes, when Windows Firewall blocks a program, a Windows Firewall Security Alert dialog box appears. The dialog box includes the following information:
...to help protect your computer, Windows Firewall has blocked this program from receiving unsolicited information from the Internet or a network
The message displays the name of the program and the name of the publisher of the program. This dialog box has 3 options:

* Unblock the program
* Keep blocking this program
* Keep blocking this program, but ask me again later

The next section explains how to use this dialog box as one of the methods to enable programs.

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Enabling programs
To work correctly, some programs and games must receive information over the network. The information enters your computer through an inbound port. For Windows Firewall to permit this information to enter, the correct inbound port must be open on your computer. To enable a program to communicate like it did before Windows XP SP2 was installed, and to enable programs that you want to run, use one of the following methods.
Enable programs by using the Security Alert dialog box

1. In the Security Alert dialog box, click Unblock this program.
2. Click OK.

Enable programs by using Windows Firewall
If you do not click Unblock the program in the Security Alert dialog box, the program continues to be blocked. To enable a program by using Windows Firewall, follow these steps:

1. Click Start, click Run, type wscui.cpl in the Open box, and then click OK.
2. Click Windows Firewall.
3. In the Windows Firewall dialog box, click the Exceptions tab, and then click Add Program.
4. In the Add a Program dialog box, either select the program from the list that appears, or click Browse to locate your program.

If you cannot locate your program, see the next section.
5. After you select your program, click OK.
6. On the Exceptions tab, make sure that the check box next to your program is selected, and then click OK.

Note If you later decide that you do not want the program to be an exception, clear this check box.

Adding a program to the list of exceptions has the following advantages:

* You do not have to know a specific port number. (By contrast, when you want to open a port, you have to know the number of the port that is used by the program. This is described later.)
* The port that is used by the program that is on the list of exceptions will be open only when the program is waiting to receive a connection.

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Identifying and opening ports
If your program still does not seem to work after you add the program to the list of exceptions, or if you cannot locate the program in step 4 of the previous section, you can open a port manually. Before you can add a port or ports manually, you have to identify the ports that are used by the program. A reliable method for identifying the ports that are used by the program is to contact the vendor. If you cannot do this, or if a list of ports that are used by the program is not available, you can use Netstat.exe to identify the ports that are used by the program.
Identify ports by using Netstat.exe

1. Start the program in question and try to use its network features. For a multimedia program, try to start an audio stream. For a Web server, start the service.
2. Click Start, click Run, type cmd in the Open box, and then click OK.
3. Obtain a list of all listening ports. To do this, type the following at a command prompt, and then press ENTER:

netstat –ano > netstat.txt
4. Obtain the process identifiers for the processes that are running. Type the following command at the command prompt, and then press ENTER:

tasklist > tasklist.txt
Note If the program in question is running as a service, add the /svc switch to list the services that are loaded in each process:

tasklist /svc > tasklist.txt
5. Open Tasklist.txt and locate the program that you are troubleshooting. Note the process identifier for the process.
6. Open Netstat.txt and note any entries that are associated with that process identifier. Also note the protocol that is used (TCP or UDP).

The number of ports that the process uses may affect how this issue is resolved:

* If the process uses more than 1024 ports, the number of ports probably will not change.
* If the process uses less than 1024 ports, the program may be using a range of ports. Therefore, opening individual ports may not reliably resolve the issue.

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Open ports manually by using Windows Firewall
If you cannot identify the ports that are used by the program, you can open a port manually. To identify the specific port number to open, contact the product vendor or see the product user documentation. After you identify the port number that you want to open, follow these steps:

1. Click Start, click Run, type wscui.cpl in the Open box, and then click OK.
2. Click Windows Firewall.
3. On the Exceptions tab, click Add Port.
4. In the Add a Port dialog box, type the number of the port that you want to open in the Port number box, and then click either TCP or UDP.
5. Type a name for the port, and then click OK. For example, type GamePort.
6. To view or set the scope for the port exception, click Change Scope, and then click OK.
7. On the Exceptions tab, notice that the new service is listed. To enable the port, click to select the check box next to the service, and then click OK

For additional information about configuring Windows Firewall, click the following article number to view the article in the Microsoft Knowledge Base:

875357 Troubleshooting Windows Firewall settings in Windows XP Service Pack 2
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Programs that may require you to open ports manually
The following lists the programs and games that may require you to open the port or ports manually so that the programs can work correctly.
Programs
Program Vendor Ports Default exception Notes
Visual Studio .NET Microsoft See the documentation See the documentation Needed only for Remote DCOM debugging
SQL Microsoft Dynamically assigned ports for RPC and DCOM Needed only for remote debugging
Backup Exec 9 Veritas 10000 C:\Program Files\Veritas\Backup Exec\RANT32\beremote.exe Needed only to back up a client from a server
Ghost Server Corporate Edition 7.5 Symantec 139-TCP-NetBIOS Session Service; 445-TCP-SMB over TCP; 137-UDP-NetBIOS Name Service; 138-UDP-NetBIOS Datagram Service See the documentation Needed to push down a ghost client
Symantec AntiVirus Corporate Edition 8.0 Symantec File and Printer Sharing Checking the “Allow file and printer sharing” check box opens these ports: UDP 137, 138; TCP 139, 445. Needed to install client
SMS 2003 Server Microsoft Enable File and Printer Sharing ports See the documentation Needed to view Windows XP SP2 Client Event Viewer
Cute FTP 5.0 XP GlobalSCAPE 21 or FTP server See the documentation Needed to FTP in to a Windows XP SP2-based computer
Exceed 7.0, 8.0 Hummingbird 21 or FTP server See the documentation Needed so that FTP for Windows Explorer can connect to remote computers
KEA! 340 5.1 Attachmate 23 or 'Telnet server' See the documentation Needed to establish Telnet session to remote host
WRQ Reflection X 10 and 11 WRQ 23 or 'Telnet server' See the documentation Needed to establish Telnet session to remote host
Reflection for IBM 9, 9.03, 10 and Reflection X 10 and 11 WRQ 21 or FTP server See the documentation Needed so that FTP client can connect to remote computers
Smarterm Office 10 and Smarterm 11 Esker Software 23 or 'Telnet server' See the documentation Needed to establish Telnet session to remote host
Smarterm Office 10 and Smarterm 11 Esker Software 21 or FTP server See the documentation Needed so that the FTP tool can connect to remote computers
ViewNow 1.05 Netmanage FTP server or 21 See the documentation Needed so that FTP tool can connect to remote computers
ViewNow 1.0 and 1.05 Netmanage 6000 (TCP/IP) and 177 (UDP) See the documentation Needed to establish X-Windows Sessions
ViewNow 1 or 1.05 Netmanage Telnet Server or 23 See the documentation Needed to establish Telnet session to remote host
Microsoft Operations Manager 2000 SP1 Microsoft Enable ICMP echo request, File and Printer Sharing and UDP See the documentation Needed to push MOM Agent onto a Windows XP SP2-based client that has Windows Firewall enabled
AutoCAD 2000, 2002, 2004 Autodesk 21 See the documentation Needed to browse projects using FTP viewer (File Open dialog) when remote FTP host has Windows Firewall enabled.
Backup Exec 9.1.4691 Veritas See the documentation %Program Files%\Veritas\Backup Exec\RANT\beremote.exe Needed to back up Windows XP SP2-based client
Windows Scanner and Camera Wizard Xerox Network Scanners 21 See the documentation Needed so that the Scanner and Camera Wizard starts and the scanned images are available for the user to access.
Symantec Corporate AntiVirus 9.0 Symantec See the documentation See the documentation Needed so that while pushing anti virus Definition to clients, the client computer will accept the updates and can be scanned.
ColdFusion MX Server Edition 6 Macromedia TCP (by default, 8500) See the documentation Needed to allow remote access as Web server
CA ARCserve Computer Associates 137-UDP-NetBIOS Name Service; 138-UDP-NetBIOS Datagram Service; 139-TCP-NetBIOS Session Service; 704-UDP; 1478-UDP-MS-sna-base; 1900-UDP-SSDP; 6050-TCP-ARCserve Service; 6051-TCP-ARCserve Service See the documentation Needed for remote installs, licensing, and client communications
EDM File System Agent 4.0 EMC 3895 See the documentation Needed to install EDM client from server to Windows XP SP2
Microsoft Systems Management Server 2003 Microsoft TCP:2701 %WINDIR%\System32\CCM\CLICOMP\RemCtrl\Wuser32.exe Needed so that Remote Tool can remote control a Windows XP SP2-based client computer
Aelita ERdisk for Active Directory 6.7 Quest Software See the documentation File and Printer Sharing Needed to contact a remote computer
Hummingbird Host Explorer 8 Hummingbird 23 TCP and 21 TCP See the documentation Needed to Telnet in to a Windows XP SP2-based client
BV-Admin Mobile Bind View See the documentation File and Printer Sharing Needed to contact a remote computer
SQL 2000a Microsoft 1433 and 1434 See the documentation Needed to connect to remote computer
Backup Exec 8.6.1 Needed so that the server can push remote agent to a Windows XP SP2-based client
Microsoft SNA 4.0 SP3 Microsoft See documentation File and Printer Sharing Needed to see a Windows XP SP2-based client
Extra! Personal Client 6.5 and 6.7 Attachmate Telnet Server or port 23 See the documentation Needed to establish Telnet session to remote host
Extra! Enterprise 2000 Attachmate Telnet Server or port 23 See the documentation Needed to establish Telnet session to remote host
Extra! Bundle for TCP/IP 6.6 Attachmate Telnet Server or port 23 See the documentation Needed to establish Telnet session to remote host
Volume Manager 3.1 Veritas 2148 c:\Progam Files\Veritas\Veritas Object Bus\Bin\vxsvc.exe Needed to connect to a Windows XP SP2-based client
BMC Patrol for Windows 2000 BMC Software On the Windows XP SP2-based (client) computer: TCP ports 3181, 10128 and 25; UDP ports 3181, 10128 and 25 \\<Server Name>\BMC Software\Patrol 3-4\Best1\6.5.00\bgs\bin\Best1CollectGroup.exe Needed to allow connection of server to client computer. Make sure that you have shared the BMC Patrol file on the server before you try to move to the default exception path on the client.
eTrust 6.0.100 Computer Associates File and Printer Sharing ports and ICMP echo request and port TCP 42510 See the documentation Needed to remote install to Windows XP SP2
NetShield 4.5 McAfee Security See the documentation File and Printer sharing Needed to Remote Connect to a Windows XP SP2-based client
Computer Associates eTrust 7.0 Computer Associates Add the File and Printer Sharing ports and ICMP echo request See the documentation Needed so that a Windows Server 2003 eTrust 7.0 server can remotely test logon to a Windows XP SP2-based client
Computer Associates eTrust 7.0 Needed so that a Windows Server 2003 eTrust 7.0 server can remotely install the client eTrust software on Windows XP SP2-based computers. Resolved by setting the following to 0 and then rebooting: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows NT\RPC\RestrictRemoteClients (DWORD value)
Games
Game Vendor Ports Default exception
Chess Advantage III: Lego Chess Encore See the documentation See the documentation
Need for Speed Hot Pursuit 2 EA Games See the documentation See the documentation
Unreal Tournament 2003 Atari See the documentation See the documentation
Unreal Tournament Game of the Year Edition Atari See the documentation See the documentation
Midnight Outlaw: Illegal Street Drag 1.0 VALUSoft See the documentation Defwatch.exe
Scrabble 3.0 Atari See the documentation See the documentation
Star Trek StarFleet Command III 1.0 Activision See the documentation See the documentation

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For information about how to contact any of the vendors that are listed in one of the following articles, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z
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The information in this article applies to:

* Microsoft Windows XP Professional Service Pack 2 (SP2)
* Microsoft Windows XP Home Edition Service Pack 2 (SP2)

Last Reviewed: 8/17/2004 (3.0)
Keywords: kbhowto kbprb kbConfig kbSecurity kbAppCompatibility kbFirewall kbinfo KB842242

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