Horrible lagging / glitching with Premiere Pro CC 2014??

[kieranvyas]

I am not sure if this belongs in this forum, but hopefully someone will be able to help me! I have just built a workstation specifically for use with Premiere Pro CC. However, I am very sad to find that it is very slow and there is a lot of lag doing very basic tasks. I tested this by dropping a HD jpeg image into my timeline and adding a couple of effects.

Timeline length = 5secs.
Mercury Engine CUDA enabled

Symtoms:
When I added three-way-color corrector, if the effects window was open there was a major lag in the playhead when scrubbing the timeline.
When I added Red Giant's Colorista (which now runs on the GPU), I had the same problem as above as well as major lag when scrolling down the effects window and also when using any of the controls within Colorista. When switching between windows (i.e the effects window and the audio clip mixer window) there is a delay in the window opening.

It might also be worth noting that Premiere Pro only ever seems to use between 40-50% of my CPU.

PCPartPicker part list: http://uk.pcpartpicker.com/p/jhCnrH

CPU: Intel Core i7-5820K 3.3GHz 6-Core Processor
CPU Cooler: Noctua NH-D15 82.5 CFM CPU Cooler
Motherboard: Asus X99-PRO ATX LGA2011-3 Motherboard
Memory: Crucial 32GB (4 x 8GB) DDR4-2133 Memory
Storage: Samsung 850 EVO-Series 250GB 2.5" Solid State Drive
Storage: Western Digital BLACK SERIES 1TB 3.5" 7200RPM Internal Hard Drive
Storage: Western Digital BLACK SERIES 2TB 3.5" 7200RPM Internal Hard Drive
Video Card: EVGA GeForce GTX 970 4GB SSC ACX 2.0 Video Card
Case: Fractal Design Define R5 (Black) ATX Mid Tower Case
Power Supply: XFX XTR 750W 80+ Gold Certified Fully-Modular ATX Power Supply
Operating System: Microsoft Windows 8.1 (OEM) (64-bit)
Case Fan: Noctua NF-A14 PWM 82.5 CFM 140mm Fan
Monitor: Dell U2515H 60Hz 25.0" Monitor

[newpball]

You computer is very similar to mine. I have no problem with lag at all.

Did you overclock yours?

I settled at 4.4GHz.

CPU: 5820K
Cooler: Corsair H100
MB: MSI X99S XPower E-ATX
RAM: Viper Xtreme Edition, DDR4 32GB (4 x 8GB) 2800MHz Low Latency Quad Kit
GPU: MSI GTX 970 4GD5T OC
PS: Seasonic SS-1250XM X-Series
CASE: Fractal Design Arc XL Case

[kieranvyas]

You computer is very similar to mine. I have no problem with lag at all.

Did you overclock yours?

I have not overclocked, but Premiere only ever uses 40% of my CPU anyway! I'm not sure why.

[poisondeathray]

Seems fishy like a hardware/driver configuration issue.

Did you try the basic things like updating your graphics drivers, rebooting, etc...

What happens when you disable MPE ?

Are any other applications affected that you can tell?

[newpball]

Run a RealBench V2 benchmark, you can download it as a package and it runs pre portable installed GIMP, Handbrake and OpenCL separately and concurrently.

http://rog.asus.com/rog-pro/realbench-v2-leaderboard/

You can compare the results with similar configurations to see if there are issues.

You do not happen to work on a badly suitable high definition delivery codec right?

[kieranvyas]

Run a RealBench V2 benchmark, you can download it as a package and it runs pre portable installed GIMP, Handbrake and OpenCL separately and concurrently.

http://rog.asus.com/rog-pro/realbench-v2-leaderboard/

You can compare the results with similar configurations to see if there are issues.

You do not happen to work on a badly suitable high definition delivery codec right?

Hmmmm looks like I might have quite a low score! How can I identify which components are letting me down? The graphics card was making a strange buzzing sound under pressure so could this possibly be the weak link?

Image Editing: 79808
Time: 107.507

Encoding: 111448
Time: 107.565

OpenCL: 60660
KSamples/sec: 1462

Heavy Multitasking: 64760
Time: 151.019


System Score: 67037



----------------------------

[MaverickTse]

recently versions of Nvidia driver dropped the CUDA encoder, which I'm not certain if any part in Premiere use it. If in doubt, you can check this bandicam page for details:
http://www.bandicam.com/support/tips/nvidia-cuda/

Other probable causes are:
File-system fragmentation (This would be a problem on a newly setup machine without running defrag),
HDD/SSD defect
Using Intel Graphics as your Primary video adapter (DO NOT use Virtu to switch video card, use headless mode.)
Under-powered

[newpball]

Run a RealBench V2 benchmark, you can download it as a package and it runs pre portable installed GIMP, Handbrake and OpenCL separately and concurrently.

http://rog.asus.com/rog-pro/realbench-v2-leaderboard/

You can compare the results with similar configurations to see if there are issues.

You do not happen to work on a badly suitable high definition delivery codec right?

Hmmmm looks like I might have quite a low score! How can I identify which components are letting me down? The graphics card was making a strange buzzing sound under pressure so could this possibly be the weak link?

Image Editing: 79808
Time: 107.507

Encoding: 111448
Time: 107.565

OpenCL: 60660
KSamples/sec: 1462

Heavy Multitasking: 64760
Time: 151.019


System Score: 67037



----------------------------

That is a bit low (even considering you run it at base clock speed).

Your heavy multitasking is way under par.

I assume your OS is running on the SSD exclusively and you have not tinkered with swap/page file settings?
What version of Windows do you run?

[kieranvyas]

That is a bit low (even considering you run it at base clock speed).

Your heavy multitasking is way under par.

I assume your OS is running on the SSD exclusively and you have not tinkered with swap/page file settings?
What version of Windows do you run?

Yep it's exclusive on my SSD and I have not touched the page file. Running Windows 8.1.

[newpball]

I know Asus has a utility that makes sure all the system drivers and bios are up to date.
Did you run that?

[kieranvyas]

I know Asus has a utility that makes sure all the system drivers and bios are up to date.
Did you run that?

According to ezupdate in Asus' AI Suite everything is up to date. Also 'Nvidia Geforce Experience' says my GPU drivers are up to date.

[newpball]

Is it possible to upload a few seconds of the clip that stutters while editing?

Did you set the max memory usage of Premiere large enough? Mine is over 25GB.
Premiere temp files are on a separate disk?

[kieranvyas]

Is it possible to upload a few seconds of the clip that stutters while editing?

Did you set the max memory usage of Premiere large enough? Mine is over 25GB.
Premiere temp files are on a separate disk?

Just to be clear, clips play perfectly! Playback isn't an issue. The issues are: Playhead laggin when scrubbing, plugins lagging when making adjustments. The worst one is Red Giant's Colorista - it ran fine on my old machine, now it is very laggy when trying to adjust the color wheels. Also when switching between panels there is a slight delay for it to come up. The mouse also lags when moving too quickly.

And when you said before my heavy multitasking is way under par. Any idea why that might be or how I can improve it?

[sophisticles]

Image Editing: 79808
Time: 107.507

Encoding: 111448
Time: 107.565

OpenCL: 60660
KSamples/sec: 1462

Heavy Multitasking: 64760
Time: 151.019

System Score: 67037

Just for laughs I ran the test on my FX8320 with 16gb DDR3:

Image Editing
62061
Time:138.249

Encoding
58852
Time:203.695

OpenCL
47536
KSamples/sec: 1003

Heavy Multitasking
55200
Time:177.172

System Score
46405

It seems that on some tests like the encoding test your system smokes mine but the Heavy Multitasking is a lot closer than I would have expected.

[newpball]

Just to be clear, clips play perfectly! Playback isn't an issue. The issues are: Playhead laggin when scrubbing, plugins lagging when making adjustments. The worst one is Red Giant's Colorista - it ran fine on my old machine, now it is very laggy when trying to adjust the color wheels. Also when switching between panels there is a slight delay for it to come up. The mouse also lags when moving too quickly.

That is definitely not a normal situation. I never had the UI be sluggish.

Scrubbing may be a problem with some effects simply because they are compute intensive. But I never had issues using FCC or any other standard Adobe effect. I do not use Colorista so I can't help there.

Did you monitor system activity during those operations, e.g. CPU, GPU, Memory and Disk activity?

I take it you have AHCI enabled and do not run a virtual machine?
Did you set the XMP memory profile in the BIOS?

So what kind of source are you editing, e.g. the size, codec, how many I frames etc.

[newpball]

It seems that on some tests like the encoding test your system smokes mine but the Heavy Multitasking is a lot closer than I would have expected.

Yes the heavy multitasking is an issue that the OP should resolve.

To the OP, is there any particular software that uses external interfaces such as IO-cards, audio interfaces, real time monitoring that is running on this computer?

If the CPU is not maxing out and concurrency is still low there may be some very high interrupt level activity going on.

I assume you have not changed process priorities or process assignment to specific cores? Did you run any kind of system "optimize" utilities? I assume power settings are set at maximum performance?

Could we basically summarize that you installed a more or less standard Windows OS running some standard software without any OS tuning and without any exotic software that uses external interfaces?

[kieranvyas]

It seems that on some tests like the encoding test your system smokes mine but the Heavy Multitasking is a lot closer than I would have expected.

Yes the heavy multitasking is an issue that the OP should resolve.

To the OP, is there any particular software that uses external interfaces such as IO-cards, audio interfaces, real time monitoring that is running on this computer?

If the CPU is not maxing out and concurrency is still low there may be some very high interrupt level activity going on.

I assume you have not changed process priorities or process assignment to specific cores? Did you run any kind of system "optimize" utilities? I assume power settings are set at maximum performance?

Could we basically summarize that you installed a more or less standard Windows OS running some standard software without any OS tuning and without any exotic software that uses external interfaces?

It's a brand new build. So far I:
1) Installed windows.
2) Installed updates and drivers.
3) Created 'new simple volumes' on my Hard Drives.
4) Installed Premiere Pro CC 2014.

...and that's absolutely it. There are no external interfaces.

Here is a quick example of the playhead lag: http://kieranvyas.tinytake.com/sf/MTQ1NjEwXzkxMjcyMA

The only power settings I am aware of are within Asus AI Suite, and it is set to Performance Mode. (Over power saving or away modes)

I take it you have AHCI enabled and do not run a virtual machine?
Did you set the XMP memory profile in the BIOS?

I am unsure what these things are!

I am quite new to building computers so my understanding is limited, but my GPU makes a buzzing sound when under stress. Could this be linked to my problems in any way? If so, how can I test my GPU to find out if it's working properly?

[aedipuss]

not sure how to interpret the results but here's one of mine an older i7 2600 with a gtx970 not o/c on either.



Image Editing
83358
Time:102.929


Encoding
62670
Time:191.287


OpenCL
60660
KSamples/sec: 1462


Heavy Multitasking
61328
Time:159.469


System Score
54872

the only tests that maxed out my cpu were "encoding" and "multitasking". the other 2 only seem to test your gpu. but your gpu scores are in line with my gtx970. your encoding score is much better as would be expected with your better cpu. the weird one is your multitasking score which combines gpu and cpu usage. maybe a windows 8.1 problem?

[kieranvyas]

not sure how to interpret the results but here's one of mine an older i7 2600 with a gtx970 not o/c on either.



Image Editing
83358
Time:102.929


Encoding
62670
Time:191.287


OpenCL
60660
KSamples/sec: 1462


Heavy Multitasking
61328
Time:159.469


System Score
54872

the only tests that maxed out my cpu were "encoding" and "multitasking". the other 2 only seem to test your gpu. but your gpu scores are in line with my gtx970. your encoding score is much better as would be expected with your better cpu. the weird one is your multitasking score which combines gpu and cpu usage. maybe a windows 8.1 problem?

I rang up my supplier and they said it sounds like there is a possible problem with the PSU. Now I have taken a closer inspection and realised that I was mistaken about the coil whine. It is not in fact coming from my Graphics Card but is in fact coming from my PSU! Could a problem with my PSU explain the low 'multitasking' score?

[kieranvyas]

I've just made a quick video explaining the problems I'm having, sorry for the poor quality will upload in better quality when I can.

https://www.youtube.com/watch?v=EOC3BGxXVY4

[aedipuss]

i suppose if the psu isn't supplying the required wattage when both the cpu and gpu are maxed out it would create some sort of problem. i would have thought it would just shut down, but maybe new cpus are smart enough to just slow down.

[newpball]

I did notice the 750 watt power supply.

But since you are not overclocking it should be sufficient.
The 900 GeForce series is much less power hungry than its predecessors.

[kieranvyas]

Interesting progress. When I run furmark to test my GPU, my GPU load is 0%-4% for ages, leaving me with a black screen and then a stuttery image, eventually the GPU load kicks in and furmark runs smoothly.

Also, Premiere Pro now says that Mercury Playback Engine GPU Acceleration (CUDA) is NO LONGER supported.

[aedipuss]

weird pp would only say that if it thought your vid card is not on the supported list. test doesn't look ok either. maybe take it out and re-install it in a different slot.

[luck5]

Hi guys, im a noob in video editing and i found this thread cause im having the same heavy lagging trouble in premiere cc, on a newly built quite powerful pc, i was expeting much better performance!

Pc specs are:

i7 5820
asrock x99 extreme 4
32gb ram ddr4
noctua nh-d14
Geforce gtx 980 msi gaming g4
antec hcg-620
windows 7 pro on crucial ssd 500gb
2 x seagate barracuda 3tb in raid 0

realbench results:

Image Editing
54582
Time:157.193


Encoding
110430
Time:108.557


OpenCL
77065
KSamples/sec: 1874


Heavy Multitasking
106214
Time:92.078


System Score
71659


if it could be useful, when using pp cpu gets to 99% while gpu never goes above 4%

[smrpix]

Hi guys, im a noob in video editing and i found this thread cause im having the same heavy lagging trouble in premiere cc, on a newly built quite powerful pc, i was expeting much better performance!

What kind of footage are you using? Dimensions, Framerate, codec, source?

[luck5]

Hi guys, im a noob in video editing and i found this thread cause im having the same heavy lagging trouble in premiere cc, on a newly built quite powerful pc, i was expeting much better performance!

What kind of footage are you using? Dimensions, Framerate, codec, source?

Right... Im using Samsung nx1 4k (h265 codec) converted with Rocky Mountain to 4k h264

But i tried to convert them to 1080 as well and it lags anyway.

I tried to lower resolution of preview and it works a little bit better but longer clips (like 10 secs) are totally unusable, both in 4k and 1080

[smrpix]

You're going to have to do two conversions.

Premiere Pro CC does not handle h.265 at this time, so you will need a full size version as your new "master."

Then you will need a proxy version for editing -- Rocky Mountain only outputs a limited subset of ffmpeg's capabilities, for now, ProRes proxy@1080 is probably your best bet. ProRes is all i-frame, no long-GOP cruching to deal with.

If you're familiar with ffmpeg you can bypass Rocky Mountain completely and build your own custom settings.

Use the ProRes files for editing, then replace the footage with your "master" h.264 4K files for final output.

(The New Version of TMPGenc Video Mastering Works may be a better solution for the time being if your editing isn't complicated as it will not require the middle step of an h.264 master. In either case you're going to have to use a proxy workflow for any kind of responsiveness.)