Sneaky "gotcha"?
I seldom use the Netflix streaming option since my DSL is a bit too slow for good viewing *and* because the choices offered are limited.
I didn't use Netflix streaming yesterday, so I didn't experience the problems cited in the e-mail received today (below).
Maybe it *is* a good-faith offer of compensation for the problem (a whopping $0.24, although that *is* more-or-less the daily rate), but there's another "I smell a rat" factor here, too:
If I accept the credit, it looks to me like I've, in effect, voted "for" this new pricing structure or maybe even somehow unofficially "signed on" to it. (The fact that I'm not currently on the $7.99/month streaming plan makes me further suspicious, although this may simply be a "send it to everyone" email.)
Wrong-o, Netflix! The streaming service wasn't a big draw before, when it was included as part of the "X-DVDs at a time" flat rate, and it sure isn't now with a 60% surcharge for it!
We're sorry you had trouble watching instantly
Dear XXXXXX,
Recently you may have had trouble instantly watching movies or TV episodes due to a technical issue on our end.
We are sorry for the inconvenience this may have caused. If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply a 3% credit to your next billing statement for your $7.99 a month Unlimited Streaming plan. Credit can only be applied once.
Ready to start watching again? Browse our selection.
Again, we apologize for any inconvenience and thank you for your understanding. If you need further assistance, please call us at 1-866-923-0898.
–The Netflix Team
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