Pinnacle Pain

[romanticwarrior]

Having reached the tearing hair out stage,i wonder if anyone can give a simple solution to the problem below - Pinnacle have led me round in circles for months!

no picture when using pan and zoom on a photo in clip properties box
Response (Catalin) 04/01/2008 09:12
Dear customer,

Going through your system information I have found out the following: you only have 176.40 MB of RAM available out of a total of 768.00 MB. Make sure that no background process is running.You have to press Ctrl + Alt + Del > Task Manager > Processes. You have to close the antivirus, the firewall, and all processes that appear with your username (except explorer.exe and taskmgr.exe)
did this - no change
Regards,
Pinnacle Technical Support.

Customer (paul constance) 03/31/2008 17:52
as requested

Response (Catalin) 03/31/2008 10:05
Dear customer,

Please send us a system information . In order to do this you have to go to Start > Run > type MSINFO32 > go to File > Export and save the document in NFO format(if available. If not, send the system information in text format).

Regards,
Pinnacle Technical Support.

Customer (paul constance) 03/28/2008 03:13
I have not updated the drivers ,they were already up to date.

Response (Catalin) 03/27/2008 09:42
Dear customer,

Please send us a system information after the update of the drivers.. In order to do this you have to go to Start > Run > type MSINFO32 > go to File > Export and save the document in NFO format(if available. If not, send the system information in text format).

Regards,
Pinnacle Technical Support.

Customer (paul constance) 03/25/2008 15:07
We have been here b4 - the drivers for my new card are up to date.
Here is a screenshot of what happens when i double click
on a sample photo.
Over a month now and no solution - repeating the advice at the top of this page really does not help.

Response (Catalin) 03/20/2008 09:35
Dear customer,

Please uninstall the drivers that you have and install them again (updating them if necessary - that is, if there are updates on the website of the manufacturer of your graphics card).

Regards,
Pinnacle Technical Support.

Customer (paul constance) 03/19/2008 03:58
I have now posted the 3d tool results on the website.

Customer (paul constance) 03/19/2008 03:48
clearer

Customer (paul constance) 03/19/2008 03:41
3d results as requested

Response (Catalin) 03/14/2008 08:15
Dear customer,

You can find the Check 3D Server in Programs > Studio 11 > Tools.

Regards,
Pinnacle Technical Support.

Customer (paul constance) 03/14/2008 03:08
Could i please have a response to my last question from several days ago?
This matter is dragging on ,and i haven't been able to use my software yet!

Customer (paul constance) 03/08/2008 03:27
I have no idea what that is ,and it returns no results on Google! - please explain!

Response (Catalin) 03/07/2008 09:21
Dear customer,

Please run the Check 3DServer Tool and send us a screenshot of the results.

Regards,
Pinnacle Technical Support.

Customer (paul constance) 03/05/2008 05:01
As you can see i cannot animate the photo ,as the box is black.

==================== image File Attachment ====================
untitled.JPG, 189157 bytes, added to incident

Response (Catalin) 03/05/2008 04:25
Dear customer,

Please send us a photo of the screen with what you are trying to do. In order to do this you have to press Print Screen on your keyboard (nothing will happen) > open Paint > press Ctrl + V (Paste) > save the document in JPEG format.

Regards,
Pinnacle Technical Support.

Customer (paul constance) 02/28/2008 09:28
i have followed your instructions in full,and nothing has changed.

Customer (paul constance) 02/28/2008 09:20
I have followed your instructions in full,and nothing has changed.

Response (Catalin) 02/27/2008 06:06
Dear customer,

Please reinstall Studio 11 following the steps described in section 2 of the following FAQ:

Answer Title: Uninstall / Reinstall instructions for Studio 11
Answer Link: http://pinnacle.custhelp.com/cgi-bin/pinnacle.cfg/php/enduser/std_adp.php?p_faqid=1580...ted=1178743864

Regards,
Pinnacle Technical Support.

Customer (paul constance) 02/25/2008 03:13
Hi,yes on video it works,on photos it does not.

Customer (paul constance) 02/25/2008 03:03
Yes it works on videos ,but not on photos.

Response (Catalin) 02/22/2008 03:22
Dear customer,

Please tell us if the pan and zoom works on a video (not on a photo).

Regards,
Pinnacle Technical Support.

Customer (paul constance) 02/19/2008 06:59
attatched as requested,
paul

==================== application File Attachment ====================
1902.nfo, 1024344 bytes, added to incident

Chat Transcript (Catalin) 02/19/2008 06:43
Hi, my name is Catalin. How may I help you? [06:19:48 AM]
paul constance: hi there i have had a problem for some time with studio 11 plus,when i open the clip properties box to work on a photo it is blank. [06:21:06 AM]
paul constance: i have upgraded my graphics card as suggested by yourselves,and updated it's driver. [06:21:46 AM]
Catalin: Just a moment por favor. [07:30:11 AM]
paul constance: ok [06:27:17 AM]
Catalin: Could you please tell me what graphics cards are you using? [07:34:56 AM]
paul constance: nvidia geforce fx 5200 [06:32:12 AM]
paul constance: how are we doing? [06:41:21 AM]
Catalin: then please send me a system information. in order to create that file you have to go to start > run > type msinfo32 and save the file in nfo format if available. as soon as you disconnect you will receive an email with this chat session. please reply to it and attach the system information. [07:44:49 AM]
paul constance: ok [06:43:12 AM]
'paul constance' disconnected ('Concluded by End-user'). [06:43:15 AM]

[redwudz]

At least they communicated with you, even though they didn't seem to have a clue. Their point about memory is well taken. Graphics programs often hold images in memory. I'm not convinced more RAM is a cure, but more may help.

Another possibility memory related is that one of your RAM modules has a problem. You could probably eliminate memory errors as a possible problem by running Memtest 86 for about an hour. http://www.memtest86.com/ Failing RAM causes all sorts of odd problems.

[tmelo38]

Just out of curiosity romanticwarrior, are you a Modern Talking fan?

[serega]

Just out of curiosity romanticwarrior, are you a Modern Talking fan

Popular Band in Europe

[tmelo38]

Yes, they used to be. No longer together, although the lead singer (Thomas Anders) went on with a solo career and seems to be doing very well.

But they do have great music though and I have all their albums.

[romanticwarrior]

How did you guess!!! :P
thanks for that suggestion

[tmelo38]

Your screen name gave you away.
That's the name of their 5th album and one of the songs.

I'm a HUGE fan by the way.

[romanticwarrior]

When i said how did you guess ,i was joking!!!
,yes they are a fantastic band ,i have all their stuff too.