Major Encore Menu Problem!

[RealitySets]

Okay I cant belive I cant find any other posts about this I am sure I am not alone here.

Okay heres the deal.

I am using Encore CS3. I open a menu (provide with the software) but it doesnt full the entire screen. There are slight Gaps horizontally leaving black stripes down the right and left sides of the screen. This is not apparent in the menu window but when I hit Preview the black down the sides is clearly visible. When I edit a menu in photoshop it comes in the same way. Even worse sometimes from photoshop the menu looks letterboxed. I have tried both 720x480 and 720x540 (to see if it was a square pixel issue) and still the same thing.

The menus supplied with the program do it and this makes no sense to me! I have linked the main menu to an avi (to act as a transition). The transition AVI begins with the title menu, disolves and has a Digital Juice wipe (from an ETK) come up and then ends with a still of the next (sub) menu.

When i run the project it starts on the title screen with the thin (albeit present) black stripes on the left and right. Then when the "transition" video starts to play it appears that the menu "jumps" to full screen stretching slightly (but noticable) to display the way that the menu should to begin with.

Can anyone offer a solution to this menu problem??

[guns1inger]

It sounds like it is expecting 704 x 480 (broadcast spec) video and stills for the menus, although I don't understand why they would then alter size. However Encore has had a pretty chequered past with standards, so I'm not particularly surprised.

[RealitySets]

No, my project is standard ntsc 720 x 480

I cant imagine no body else can see this by loading a menu and selecting preview from here. If you take the photoshop file and put it at the beginning of a "transition" video and drop that in you will clearly see the jump discribed above.

[guns1inger]

I'm not saying your project isn't 720 x 480, just that Encore is resizing internally for 704 x 480. I would suggest you join the Adobe support forums and pursue it there.