I was using v2 for the longest time until a few days ago when I double clicked it to open and I got the Microsoft Error Reporting window pop up. It said that it has encountered a problem and needs to close...then giving you the usual option of sending an error report. So for the hell of it, I went to the site and they have a version 3 out now. So, I downloaded a trial version to see what it was like and if I wanted to purchase it. After uninstalling version 2, I installed V3. Did a reboot, double clicked the new V3 icon and the same error message came up!

I emailed tech support and they responded by first of all saying that they are aware of this problem with V3 as it seems to be happening quite often. They suggested I uninstall any codec packs or applications such as another encoding software like MPEG Encoder 3. I would say that my knowledge and experience with computers is slightly above average, but this is right over my head. I downloaded an app called Sherlock which scans your PC and tells you what video and audio codecs you have installed. This is the list it gave me:

Arcsoft Mpeg Encode Filter
Arcsoft Realtime Capture Encoder Filter
AVI Decompressor
AVI Draw
Camtasia Studio Video Capture Driver
Cinepac Codec by Radius
DV Splitter
DV Video Decoder
DV Video Encoder
HP DVD MOvie Writer
Indeo video 4.4 Decompression Filter
Indeo video 5.10
Indeo 5.10 Compression Filter
Indeo video 5.10 Decompression Filter
Intel 4:2:0 Video V2.50
Intel Indeo Video R3.2
Intel Video 4.5
Intel IYUV codec
LEAD MCMP/MJPEG Codec
LEAD MCMP/MJPEG Codec (2.0)
LEAD MCMP/MJPEG Decoder (2.0)
LEAD Video RGB Converter
Microsoft H.261 Video Codec
Microsoft H.263 Video Codec
Microsoft MPEG-4 Video Decompressor
Microsoft RLE
Microsoft Screen Video Decompressor
Microsoft Video 1
MJPEG Compressor
MJPEG Decompressor
MPEG Video Decoder
Mpeg4 Decoder DMO
Mpeg43 Decoder DMO
Mpeg4s Decoder DMO
MPV Decoder Filter
MSScreen 9 encoder DMO
Nero DVD Decoder
Nero InteractiveGraphics Decoder
Nero PresentationGraphics Decoder
Nero Thumbnail Decoder
Nero Video Decoder
QT Decompression
TechSmith Screen Capture Codec
VBI Surface Allocator
Video Port Manager
VP6 Decompressor
Windows Media Video Decoder (8.0.0.4000
Windows Media Video Decoder (8.00.00.4487)
WMV Screen decoder DMO
WMVideo Advanced Decoder DMO
WMVideo Decoder DMO
WMVideo8 Encoder DMO
WMVideo9 Encoder DMO


Sound and Audio Devices Properties:
Cinepak Codec by Radius Inc.
Indeo codec by Intel
Indeo video 5.10
ir41_32.ax
iyuv_32.dll
LEAD MCMP/MJPEG Codec (2.0_ (VFW)
Microsoft RLE Codec
Microsoft Video 1
msh261
msh263
msyuv.dll
TechSmith Screen Capture Codec
tsbyuv.dll

Can anyone make sense of this in conjunction with the suggestion from Pegasys? PLEASE HELP!