Nero 7 Ulta Edition doesn't think media is inserted.

[JustSomeGuy]

Installed Nero 7 Ultra Edition and now when I put media in the drive it says the drive is empty.
Done the updates... No change.
Uninstalled Media Player, iTunes and a bunch of other crap... Still no difference..
Any suggestions?

[redwudz]

Do other programs see disc and use the drive properly, like ImgBurn? If so, it sounds like a Nero problem. Did you have an earlier version of Nero installed? If so, you need to use the Nero Clean Tool to remove all Nero remnants before you install a newer version. http://ww2.nero.com/nero6/eng/Clean_Tools.html

If all programs refuse to see the disc, then it could be a firmware problem or a drive needing cleaning.

[Jeremiah58]

Did you have an earlier version of Nero installed? If so, you need to use the Nero Clean Tool to remove all Nero remnants before you install a newer version. http://ww2.nero.com/nero6/eng/Clean_Tools.html

Nero 7 Ultra automatically uninstall older version and all Nero products before it installs itself, so that should not be a problem.

[redwudz]

Nero 7 may handle things differently, if so, they fixed it. Nero 5 and 6 did a very poor job of uninstalling and not using the Nero Clean Tool would cause problems with some new installations.

[JustSomeGuy]

I did use the nero clean tools before I reinstalled nero 7.
I have no other tools to burn dvd/cds.
One straing thing I noticed was that nero does recognise when a CD is inserted in the drive.
Could it be the type of media I am using?
Or is this an indication that the drive is toast?

[Jeremiah58]

It seems to me that Nero Clean Tool is now a part of Nero 7, because it seems to sweep any previous version of Nero products before installation. There is a warning about it before the installation begins and it restarts Windows after that.

[Jeremiah58]

Could it be the type of media I am using?
Or is this an indication that the drive is toast?

Probably.
I would not expect that Nero could be blamed for your problem.

[JustSomeGuy]

I downloaded and installed ImgBurn and it also says medium not present.

[Mr. Dweezel]

One straing thing I noticed was that nero does recognise when a CD is inserted in the drive.

Put a CD in the drive and see if it shows up in Windows Explorer (or My Computer).

If it doesn't, it might be the "CD/DVD filters" problem in the registry.

About 2 weeks ago I installed Nero 7 and the CDs weren't recognized. I installed,
uninstalled, blah blah blah. Finally I remembered the CD filters, removed them, and bingo!

If that's your problem just Google "remove upper lower CD filters"

Read up on it first before you change the registry!

[JustSomeGuy]

Just went out and bought a different type of DVD media, tried it, and it is recognised by ImgBurn.
Hard to believe, I've been using this media for ages with no problems...
Go figure.

Not sure I understand about the post on CD filters...
I'll google search, but the problem seems to be DVDs on DVDs only and it would appear that it is just this Fuji media...

[Poppa_Meth]

My first thought would be to update your drives firmware. Sometimes you buy a new batch of the same thing you've been using, but the media code has changed and the drives themselves don't always recognize the media without updates.

[JustSomeGuy]

Firmware was up to date.

[Poppa_Meth]

How old is the drive? I had an NEC that stopped reading newer media and they never updated the firmware any further so I got screwed on that one.

[JustSomeGuy]

Its a lite-on 411S.
I wonder what would have changed in a DVD-R CD that it shouldn't recognise it...
Oh well.. Maybe I'll just buy myself another x-mas present or find media it recognises..

[Poppa_Meth]

Just changing the code the media uses for identification can cause a drive to not recognize it if it's firmware isn't set to use that new code.