ATI online support - re capture cards

[aiw9800proman]

While my frustration over the theatre pro continues im wondering if anyone has ever had a 'human' response from ati tech ? Im still waiting for a decent answer about the filters on the theatre pro chip and so far all I have had is 2 auto generated responses that do not answer my question.

Anyone else have any luck ?

[greymalkin]

and what is this frustration you are having? I've got a 550 and have no issues i used virtualdub to mess with the filters.

[aiw9800proman]

greymalkin,

I would be very happy to find out how you got a response from the filters in vdub ? My card was unstable with vdub but I would gladly try it again if it could help me change the 3d comb filter and noise filter settings

Could you change these filters in realtime and actually see a difference in the video signal ?

Ive tried just about every other program including the excellent graphedit and had no response whatsoever from the filters on any setting. This does not include the proc amp which works all the time without problems.

Cheers

[jman98]

aiw9800proman - I feel your pain. This is typical of ATI's so-called "customer support". My first video capture card was the old ATI All-in-Wonder Radeon. At the time I bought it, there was a known issue with AMD CPU systems where if you tried to play a DVD with ATI's player, it would give you a blue screen of death after a few seconds. It was well known and reproducible. I contacted ATI about this by email (at the time, it was prohibitively expensive to call them - they were charging by the minute I think) and they told me to check my drivers and DMA and crap like that, ignoring my point that the problem was reproducible. I found another forum that talked about it and the only "solution" was to buy either PowerDVD or WinDVD, both of which worked fine on AMD systems. I bought PowerDVD.

I have read many many complaints over the years about how it's nearly impossible to speak to a human at ATI customer support or if you even do, how they rarely care about your problem. I can't help you with your problem as I gave up on ATI years ago and I won't buy any more of their products. If you can live without AVI encoding, Hauppauge makes a vastly superior video capture product.