Optimum Triple Play....

[cpgoose]

Ok, so what do you think happens if you cancel your Cablevision account, and then call up a week later to sign up for the Triple Play? Right now it's only for new customers, so I can't get it...so they're offering the double play.

[stryker]

Usually, "new customers" means people who haven't been using their service for the past six months.

[yoda313]

Though sometimes you might get a lower rate if your extending or renewing a contract. Worth asking since they want to keep you as a customer

[cpgoose]

Yea, I think I agree stryker...otherwise everyone would be cancelling and signing up again. And this isn't a contract, yoda, it's more of a month-to-month, so I'm not sure that would work. Thanks for the replies guys.

[mujahid7ia]

Well, I was a customer for 2 years, but it was under a different name (someone else in the house), than I ordered triple play. They disconnected the old cable modem, replaced it, and did all the other stuff in one trip.

[cpgoose]

What service did you have when you ordered the triple play? I'm thinking I might be able to cancel it (since it's in my name) and then sign up under my wife's name and phone number.

Or, maybe I could sign up for it under my wife's name while I still have it, and then cancel mine. How did you cancel your existing service?

[stryker]

Yea, I think I agree stryker...otherwise everyone would be cancelling and signing up again. And this isn't a contract, yoda, it's more of a month-to-month, so I'm not sure that would work. Thanks for the replies guys.

I went to the Optimum Triple Play page on their website and the fine print doesn't define "new customer", so who knows it may work if you cancel and re-sign. What level of service do you have now? This offer is available to Broadcast Basic cable customers too.

[cpgoose]

Well I have the family package. I even asked when I called what would happen if I switched to basic and then to the triple play, and the lady said you have to have basic for 90 days. Talk about fine print that isn't written anywhere. Man I hate CV.

[ZAPPER]

Call them up and first thing ask the reps name and number, then tell them what you want (I am assuming it is an up grade of some sort) If they don't do what you want, ask for a manager "Please" works pretty good most of the time. Ask the manager or supervisor their name and number and tell them what you want. As long as some kind of upgrade is involved that includes you paying more money it usually isn't that big of a hassle for them, if you are trying to get a new subscriber special rate or something you may have an up hill battle that may actually take a termination of service to get you the deal that you want. If these two won't do it call back latter and start asking names again. I have upgraded like this before with sattelite when the contract stated that one year was the time between service upgrades or the time off before I would be considered a new customer.

Ask them what the trick is to get what you want and they may tell you a round about way to do it. I called and told them that I didn't really want to have to switch to another company for a year and wait to sign back up with them to get the package that I wanted, but if that is the only way to do it I would be sure to note it on my cancellation notice. The guy chuckeled and said OK we will do what you want.

[mujahid7ia]

What service did you have when you ordered the triple play? I'm thinking I might be able to cancel it (since it's in my name) and then sign up under my wife's name and phone number.

Or, maybe I could sign up for it under my wife's name while I still have it, and then cancel mine. How did you cancel your existing service?

I had the the normal OOL cable internet. I didn't do anything special, just told them I wanted Triple Play, and that I already had cable internet, under a different name.

[cpgoose]

cool beans...i finally got it settled. i finally got someone decent in the customer support center, and he even said to me, "yea, you'll save some money and get more products for it." I couldn't believe my ears! anywho, thanks for the replies...now I just have to wait two weeks for the install