Lite On Tech Support Rocks!

[bby3]

I called Lite on to help with a firmware update. The pereson on the other end spoke clearly and quickly helped me solve the problem.

(In order to update the firmware you can not have DMA enabled and I did.)

Lite on help can be found here.

1-888-454-8366

http://www.liteonamericas.com/us/download.htm

[888888]

I called Lite on to help with a firmware update. The pereson on the other end spoke clearly and quickly helped me solve the problem.

(In order to update the firmware you can not have DMA enabled and I did.)

Lite on help can be found here.

1-888-454-8366

http://www.liteonamericas.com/us/download.htm

What kind of drive do you have?

[code65536]

I update my firmware all the time with DMA enabled...

[bby3]

LDW-851S

[bby3]

After I updated the firmware on the Lite On LDW-851S drive, I returned it to DMA mode.

[hastey]

How do you check what mode you are in?

[greengate69]

From device manager, select IDE/ATA/ATAPI Controllers, right click on the one connected to your DVD drive (if you're not sure you can watch thescreen when your pc starts up and it wil tell you). On my PC the DMA settings are under "advanced"

[overloaded_ide]

Yea, I love Lite on CD burners and tech support.
Never needed it for CD burners though!

I called on a SUNDAY NIGHT and spoke with a real live person about a problem I had with a brand new lite-on DVD burner! He first started in with the standard are you dumb shit and forget to connect cable type questions as everyone does. He was fast to forget those type questions and realize I was a smart computer building DVD burning tech support geek myself

We jumped over all the bull crap questions, got to the really good ones that matter, I had already tried everything, and he flat out said return the drive for a refund it must be defective! Took about 15 minutes or less for that call!

Wish Gateway and Dell had such good support and knowledgeable people that understand when we actually know what we are doing on this end. Hell it took me all day and about 9 return calls ( them calling me) before one of those "tech support" people would understand I actually had a fried modem and nothing was wrong with the wall jack, cable, or phone line which I was using for both incomming and outgoing calls plus the computer since it was the only one in the house where I was calling from.
Wasn't my system or I would have ust stuck in a $35 modem and forgot it, but still under waurranty and I did not want to open the people case so I let the waurranty cover it. They did send someone out to replace the modem free of charge which was nice, but they should be bettter at figuring out simple things like that faster! Like Lite-on tech support did that bad DVD burner!

[glockjs]

The pereson on the other end spoke clearly and quickly helped me solve the problem.

you mean you found a customer support agent out there that spoke english???

[johns0]

I emailed liteon about my knackered 411s and explained in detail what was wrong and the next day they emailed me an rma number and i shipped it to them and 13 days later i got back a new 411s,no fuss or muss.

[liljae]

I have a Lite-on dvdrw SOHW-812S. Should I update my firmware?

[bby3]

Yes, Perfect English from a tech support person. And I agree with overloaded_ide, If only Dell and Gatewau had customer support that was anywhere near this good.