Prelimary Elements 11 - Display gets slow and even freezes

[reijo]

Program: PE 11, bought locally from a store in fall 2012 Computer: HP Pavilion p6-2109eo OS: Win 7 Home Premium 64-bit

PE has worked wonderfully from its first day on my PC. Suddenly, when opening it, came the following information “We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver. Display driver details: ATI Technologies Inc. – AMD Radeon HD 6530D 3.0. 11476. Compatibility Profile Context.”

I was quite content with the driver as it was! Now the PE gets slow and even freezes totally, and I have to force it shut down.

Have then already executed a.o. following actions:
a) Used CCleaner (I regularly and frequently do).
b) Used HP Help to check my present display driver , and all seemed to be OK. Result: I seem to have driver AMD Radeon HD 7540 on my pc.

Isn’t HD 7540 a more recent version than the above mentioned HD 6530D (which some loading sites mentioned as “old” etc!)
c) Loaded , however, then AMD Radeon HD 6530D driver from some website. And installed it.
d) Well, and uninstalled PE and then installed again PE. No changes in the problems.
d) From Device Control – IDE Ata or ATAPI-drivers updated now HD 7540 driver.
e) Result: No changes in the problems. PE11 opens slowly, gives the info "We have detected an incompatible.." (as above), and not execute commands. Has to force it to shut.

Help appreciated, regards Reijo V. Alho

[nic2k4]

That's funny, someone else asked the same thing yesterday. I wonder if there was an update in PE or Windows that introduced a bug?

[TreeTops]

There was a recent win update that caused problems with some HP computers that had AMD graphics cards. I just did a search and couldn't find it. I know the update version ended with the number 8 but that's all I recall. Found it. KB2670838 You can google it and see if it is the cause of your problem.

[nic2k4]

There was another solution on the Adobe forum, but KB2670838 is more suspect, the O.P. could check his updates and remove KB2670838 if he installed it.

That update is optional, unless a user customized his Windows Update settings, it should not install by itself. I installed it and had to disable hardware acceleration in Firefox 19, text wasn't rendering properly. Everything else works as before.