cannot burn a dvd

[SuddenRush]

i have an hp dvd writer 840b. I know a lot of people had problems with this writer. it used to work fine but now it wont burn dvds. I dont know what happened. I can burn audio cd's but not dvd's. Im using mermorex and verbatim media. I tried nero and imgburn and both failed. imgburn worked with one movie but now nothing
will burn and my hard drive is full with movies that need to be burned. please help.

[redwudz]

You should have a 'burn log' with both Nero and ImgBurn. You might see the cause there. The lasers for DVD and CD are separate, so you may have a dead DVD laser.

[SuddenRush]

heres the nero burn log



Windows XP 5.1
IA32
WinAspi: -

NT-SPTI used
Nero Version: 8.0.3.0
Internal Version: 8, 0, 3, 0

Recorder: <HP DVD Writer 840b> Version: HJ86 - HA 1 TA 0 - 8.0.3.0
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default
CD-ROM: <HP DVD Writer 840b >Version: HJ86 - HA 1 TA 0 - 8.0.3.0
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
CdRomPeripheral : HP DVD Writer 840b atapi Port 0 ID 0 DMA: On
CdRomPeripheral : TSSTcorp DVD-ROM TS-H352C atapi Port 0 ID 1 DMA: On
DiskPeripheral : HDT722525DLA380 atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
HP DVD Writer 840b E: CdRom0
TSSTcorp DVD-ROM TS-H352C F: CdRom1
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 1022MB (1046952kB)
Free physical memory: 500MB (512924kB)
Memory in use : 51 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

31.10.2007
UDF/ISO compilation
5:02:39 PM #1 Text 0 File SCSIPTICommands.cpp, Line 424
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

5:02:39 PM #2 DVDREALLOC 1 File DVDVideoCompilation.cpp, Line 1263
Cannot load library

5:02:39 PM #3 Phase 115 File dlgbrnst.cpp, Line 1762
DVD-Video files reallocation failed

5:02:51 PM #4 Phase 132 File dlgbrnst.cpp, Line 1762
DVD-Video files compliance ignored

5:02:51 PM #5 Text 0 File Isodoc.cpp, Line 6668
UDF document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
UDF Mode : UDF/ISO bridge
UDF Options : automatic
UDF Revision : 1.02
UDF Partition Type : physical
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : FALSE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

5:02:51 PM #6 Phase 111 File dlgbrnst.cpp, Line 1762
DVD-Video files sorted

5:02:51 PM #7 ISO9660GEN -11 File Geniso.cpp, Line 3345
First writeable address = 0 (0x00000000)

5:02:51 PM #8 ISO9660GEN -11 File Geniso.cpp, Line 3345
First writeable address = 0 (0x00000000)

5:02:51 PM #9 Text 0 File Burncd.cpp, Line 3520
Turn on Disc-At-Once, using DVD media

5:02:51 PM #10 Text 0 File DlgWaitCD.cpp, Line 307
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 1647247 (366:03.22, 3217MB)

5:02:51 PM #11 Text 0 File DlgWaitCD.cpp, Line 319
Write in overburning mode: NO (enabled: CD)

5:02:51 PM #12 Text 0 File DlgWaitCD.cpp, Line 2972
Recorder: HP DVD Writer 840b, Media type: DVD+R
Disc Manufacturer ID: MCC, Media Type ID: 004, Product revision number: 0
Disc Application Code: 0, Extended Information Indicators: 7

5:02:51 PM #13 Text 0 File DlgWaitCD.cpp, Line 493
>>> Protocol of DlgWaitCD activities: <<<
=========================================

5:02:51 PM #14 Text 0 File ThreadedTransferInterface.cpp, Line 795
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 1647248 (1647248) = #1647248/366:3.23
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1647248 blocks [E: HP DVD Writer 840b]
--------------------------------------------------------------

5:02:51 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 997
Prepare [E: HP DVD Writer 840b] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 3373563904, ISRC ""
DAO layout:
===========
___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|__ ____NWA_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 1647248 | 0 | 0x00
1647248 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

5:02:59 PM #16 Text 0 File SCSIPTICommands.cpp, Line 215
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

5:02:59 PM #17 Text 0 File Burncd.cpp, Line 4306
Caching options: cache CDRom or Network-Yes, small files-No (<64KB)

5:02:59 PM #18 Phase 24 File dlgbrnst.cpp, Line 1762
Caching of files started

5:02:59 PM #19 Text 0 File Burncd.cpp, Line 4425
Cache writing successful.

5:02:59 PM #20 Phase 25 File dlgbrnst.cpp, Line 1762
Caching of files completed

5:03:05 PM #21 Phase 36 File dlgbrnst.cpp, Line 1762
Burn process started at 4x (5,540 KB/s)

5:03:05 PM #22 Text 0 File ThreadedTransferInterface.cpp, Line 2723
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

5:03:05 PM #23 Text 0 File Cdrdrv.cpp, Line 9918
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R (10), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 7 h
Disc Manufacturer ID: MCC.....
Media type ID: 004
Product revision number: 0
Number of Physical format information bytes in use in ADIP up to byte 63: 56
Media Specific [16..63]:
00 00 07 4D 43 43 00 00 - 00 00 00 30 30 34 00 38 ...MCC.....004.8
23 54 37 12 02 54 6C 02 - 92 5F 15 15 0B 0B 08 08 #T7..Tl.._......
01 19 1B 0C 0C 0C 0D 01 - 00 00 00 00 00 00 00 00 ................

5:03:05 PM #24 Text 0 File DVDPlusRW.cpp, Line 675
Start write address at LBA 0
DVD high compatibility mode: Yes

5:03:05 PM #25 Text 0 File ThreadedTransfer.cpp, Line 269
Pipe memory size 83836800

5:03:19 PM #26 SPTI -1135 File SCSIPassThrough.cpp, Line 181
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x80
CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00
Sense Area: 0x70 00 03 00 00 00 00 0E 00 00 00 00 0C 80
Buffer x071b0040: Len x10000
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

5:03:19 PM #27 CDR -1135 File Writer.cpp, Line 312
Write error
E: HP DVD Writer 840b

5:03:19 PM #28 Phase 127 File dlgbrnst.cpp, Line 1762
Generating DVD high compatibility borders

5:03:19 PM #29 Text 0 File DVDPlusRW.cpp, Line 935
EndDAO: Last written address 0

5:03:19 PM #30 Phase 129 File dlgbrnst.cpp, Line 1762
Generating DVD borders completed successfully

5:03:19 PM #31 Phase 38 File dlgbrnst.cpp, Line 1762
Burn process failed at 4x (5,540 KB/s)

5:03:19 PM #32 Text 0 File SCSIPTICommands.cpp, Line 261
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

5:03:19 PM #33 Text 0 File Cdrdrv.cpp, Line 11159
DriveLocker: UnLockVolume completed

5:03:19 PM #34 Text 0 File SCSIPTICommands.cpp, Line 424
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL


Existing drivers:

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

[redwudz]

There are several errors shown there:

5:02:39 PM #2 DVDREALLOC 1 File DVDVideoCompilation.cpp, Line 1263
Cannot load library

5:02:39 PM #3 Phase 115 File dlgbrnst.cpp, Line 1762
DVD-Video files reallocation failed
5:03:19 PM #26 SPTI -1135 File SCSIPassThrough.cpp, Line 181
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135)Sense Key: 0x03 (KEY_MEDIUM_ERROR)

5:03:19 PM #27 CDR -1135 File Writer.cpp, Line 312
Write error

The 'reallocation' error is the main one. That is usually caused by a structure error in your VIDEO_TS folder. One method I've used in the past is to run it through IFOEdit and attempt to repair the files. The rest of the errors may be related to that. The 'MEDIUM' error usually means your burner doesn't have a write strategy for your media. But, in this case, it could also be the earlier errors causing that one.

Since I can't find the right IFOEdit guide at the moment and I haven't used the program in a while, you might try a different method. Try running the VIDEO_TS folder through DVD Shrink, with no compression and re-author it. Then see if you get the same error.

Alternately, if you have a known good VIDEO_TS folder, try burning that. The problem may still be the burner after all this, but that log calls your VIDEO_TS folder into question and also, to a lesser extent, your DVD media brand.

This is your reported media brand and ID. You can check the ID in 'DVD Media' to the left. Plug that '004' into the 'Search Media Code' box.

Disc Manufacturer ID: MCC, Media Type ID: 004, Product revision number: 0

But, bottom line, make sure your VIDEO_TS file is correct first, then give it another try. Same errors with a known good file, and different media, then I would suggest looking for a new burner.

[jman98]

Burners can wear out and they don't last forever. The more you use a drive to rip and burn, the sooner it will reach the end of its life. I don't know how old your burner is nor how heavily you use it, but I do want to point out that it's possible that the drive is just wearing out. DVDs and CDs use different lasers, which would explain why you aren't having problems with audio CDs.

[SuddenRush]

i ran the VIDEO_TS folder through DVD Shrink with no compression and put in a memorex disc and burned it with imgburn and it worked. I tried to burn it again with a verbatim disc and it errored out. I still get the reallocation error with Nero. I tried to burn another movie with imgburn and i got the error again. Am i ripping it wrong? is it my media or is it the burner?

[redwudz]

Well, that's sounding better for your burner. A few things you might try: Unplug your computer and replug all your drives, and all other internal connections, making sure the connectors are properly seated. And next, replace your IDE cable to the drive. Make sure it's a 80 conductor cable, the same as on most hard drives. A older 40 conductor cable looks similar in appearance to a floppy drive cable, only wider. The 80 conductor cable has finer wires. The plugs are the same for both.

Also check your power supply. If it's a lower power ~200 watt, consider replacing it with at least a 400W PS. DVD burning takes a bit more power, though you would usually get a 'Power Calibration Error' with a substandard PS. Still, if the PS is 250W or so, I would still upgrade it.

The OS has all the needed drivers, so it would be unusual for it to be a driver issue. You can try firmware upgrades, but that doesn't often cause the type of problems you are reporting.

Sorry, that's about all I can think of. Hope that helps.

Media or the burner? If you have the $$, I would probably replace the DVD drive. Drives are inexpensive at this point, often ~$30US. A newer burner would often work better with more brands of media. And would burn faster most times.

But it's up to you.

[Hittz]

I have a similar problem, I have a Lite On Model SOHW-1693S, I've had for about a year and a half. Its a dvd burner, I bought it new. I am able to burn cd's, I am able to see dvd movies, it will play anything on a dvd but WILL NOT WRITE to DVD's Ive tried Verbatim, Sony and TDK DVD-r's This drive handles DVD- and +r and rw I want to believe the lazer is not dead, but at this point I dont know, can anyone suggest a test or a possible solution to my problemo? I cant seem to locate my Nero burn report at this time.

[lordsmurf]

Memorex is not good media.

[budz]

I have a similar problem, I have a Lite On Model SOHW-1693S, I've had for about a year and a half. Its a dvd burner, I bought it new. I am able to burn cd's, I am able to see dvd movies, it will play anything on a dvd but WILL NOT WRITE to DVD's Ive tried Verbatim, Sony and TDK DVD-r's This drive handles DVD- and +r and rw I want to believe the lazer is not dead, but at this point I dont know, can anyone suggest a test or a possible solution to my problemo? I cant seem to locate my Nero burn report at this time.

Face it cuz it's just time to buy a new dvd burner. dvd burners are so cheap these days.

[Hittz]

Yeah I've have faced it man, I went out and bought one from BestBuy and installed it, Now Im burning left and right. Only spent $37.xx Hard to believe My old one failed so soon. PROBLEM SOLVED

[budz]

Yeah I've have faced it man, I went out and bought one from BestBuy and installed it, Now Im burning left and right. Only spent $37.xx Hard to believe My old one failed so soon. PROBLEM SOLVED

What brand did you buy from BEST BUY?

[Hittz]

I bought the LG Model: GSA-H55N. As a new Writer it is fast but Not too sure about LG's reliability. But for $37 I figure what the hell. I plan on building myself another new system, one with dual core processor, sata drives, with about 3 gigs of ram, and a good motherboard And would like to learn more about reliable brands of hardware to build a PC. ( not too expensive)

[budz]

If you're going to build a INTEL CORE2DUO system check out the GIGABYTE motherboards.

[Hittz]

When you say GIGABYTE, Are you referring to the speed of the motherboard capacity?

[lordsmurf]

Gigabyte is a brand name.
Personally, I suggest Intel boards.

[budz]

To Hittz GIGABYTE is the brand name of the motherboard. Their motherboards are great for those INTEL CORE2DUO processors. I own 2 different models. Here's the links for them from Newegg.com.

GIGABYTE GA-P35-DS3L LGA 775 Intel P35 ATX Intel Motherboard
http://www.newegg.com/Product/Product.aspx?Item=N82E16813128059

GIGABYTE GA-P35-DS3R LGA 775 Intel P35 ATX Intel Motherboard
http://www.newegg.com/Product/Product.aspx?Item=N82E16813128050

[dadrab]

I plan on building myself another new system, one with dual core processor, sata drives, with about 3 gigs of ram, and a good motherboard And would like to learn more about reliable brands of hardware to build a PC. ( not too expensive)

I like Epox motherboards. They don't get a lot of cudos, but some of my truegeek (and proud of it) buddies tell me "I've never heard anything bad about Epox." I run one and it's just fine.

Don't skimp on the power supply, either.

I'm also kind of fond of NEC hardware (i.e. burners). It all began with an NEC VCR I bought in the late 80's. I nursed that dog along into the 21st century when I finally bought my first JVC. I have two NEC DVD burners that perform admirably.

Just suggestions...

[Hittz]

Thanks for the links Budz I will check it out, It is also informative to hear what others are using and suggesting. I presently have a ECS (Elitegroup) P4M800-M I dont know if its a decent brand or not and would like to know. I would like something reliable yet inexpensive. (not to be used for games)
----------------------------------------------------------------------------------------------------------------------------------------
Edited>12/6/07 8:32pm est
Checked out the links but as I knew there is a very large range of boards to choose from. Maybe theres a thread here called how to choose a motherboard? Thanks also dadrab for the suggestions, any info I can get to make a better choice helps. Im open to suggestions

[lordsmurf]

ECS boards suck.
A good motherboard is needed for anything, games or not.

[budz]

ESC aren't rated very well but I did build a cheap computer with it then sold it to a friend. In my honest opinion a good quality motherboard will go a long way than a cheap one. I don't do any sort of gaming but those 2 GIGABYTE motherboard links I posted are good quality for INTEL CORE2DUO processors. You could always go with a AMD AM2 processor and GIGABYTE has a good motherboard for it as well.

[Hittz]

LOL thanks for the reviews, I know ECS wasn't very popular, Ive never heard anyone brag off it. But when you say cheap , what kinds of problems would I run into from this brand of motherboard (ECS)

[budz]

LOL thanks for the reviews, I know ECS wasn't very popular, Ive never heard anyone brag off it. But when you say cheap , what kinds of problems would I run into from this brand of motherboard (ECS)

The longevity of the mobo itself. Just take a look at some reviews on their motherboards at Newegg or do a google search on ECS motherboards.

[lordsmurf]

Driver issues, especially on the IDE controller. It's VIA's fault.
Never had trouble with a motherboard lasting.

[Hittz]

Thanks Budz and Lordsmurf.