Windows Movie Maker Shuts Down Frequently

[kerrex_2006]

Whenever I try to do a project on Windows Movie Maker, even when I barely just back into it, even when only one form of action has been done, it gives this report before shutting itself down:

Error Report:
EventType: BEX P1:moviemk.exe P2: 2.0.3312.0 P3:3e038613 P4: comctl32.dll P5: 6.0.2900.2982 P6: 44ef1b33 P7: 0004e967 P8: c0000409 P9:00000000

Reporting Details:
This error report includes: information regarding the condition of Windows Movie Maker when the problem occurred, the operating system version and computer hardware in use, and the Internet Protocol (IP) address of your computer.

We do not intentionally collect your name, address, email address, or any other form of personal identifiable information. However, the error report may contain customer-specific information in the collected data files. While this information could potentially be used to determine your identity, if present, it will not be used.

The data that we collect will only be used to fix the problem. If more available, we will tell you when you report the problem. This error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes.

Files included in the error report:
C//DOCUME~1\JIMMCN~1\Temp\WERb4d6.dir00\moviemk.exe.m dmp
C//DOCUME~1\JIMMCN~1\Temp\WERb4d6.dir00\appcompat.txt

It happen at least 20 times a day for every day that I use it. What seems to be the problem?

[dnix71]

This forum thread says the person with your problem fixed it by removing and reinstalling Movie Maker and SP2, even though his version of XP came with SP2. It has something to do with the movie maker exe being different from the installed version.

http://www.ureader.com/message/1226667.aspx

[kerrex_2006]

The link appears to be dead.

[dnix71]

Google comctl.dll P5

The first link has gone dead, but it's still cached by Google.
Here is the cached text version:


start date: Fri, 15 Jul 2005 02:45:02 -0700, posted on: microsoft.public.windowsxp.moviemaker back

Thread Index
1 yaniv
2 Wojo
3 Graham Hughes
4 yaniv
5 PapaJohn \(MVP\)
6 yaniv
7 yaniv
8 Wojo
9 Graham Hughes


remove and re-install

hello everybody,
i have windows xp sp2 pro.
windows movie maker 2.1 always crashes.
i would like to know how do i completely remove it and re-install it?

yaniv,

Date:Fri, 15 Jul 2005 02:45:02 -0700 Author:

Re: remove and re-install

You have to remove SP2 as well and then reinstall that.

"yaniv" wrote in message
news:90572F0E-562F-4D1E-83E9-87F49665A613@microsoft.com...

> hello everybody,
> i have windows xp sp2 pro.
> windows movie maker 2.1 always crashes.
> i would like to know how do i completely remove it and re-install it?
>
> yaniv,

Date:Fri, 15 Jul 2005 14:07:33 GMT Author:

Re: remove and re-install

Have you tried any of the suggestions at www.papajohn.org crashes and hangs
to see if they work?

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


"Wojo" wrote in message news:FqPBe.754$Zu1.210@trnddc04...

> You have to remove SP2 as well and then reinstall that.
>
> "yaniv" wrote in message
> news:90572F0E-562F-4D1E-83E9-87F49665A613@microsoft.com...
>> hello everybody,
>> i have windows xp sp2 pro.
>> windows movie maker 2.1 always crashes.
>> i would like to know how do i completely remove it and re-install it?
>>
>> yaniv,
>
>

Date:Fri, 15 Jul 2005 17:12:51 +0100 Author:

Re: remove and re-install

it doesn't help.
i'm adding the details of the crash message:
EventType : BEX P1 : moviemk.exe P2 : 2.0.3312.0 P3 : 3e038613

P4 : comctl32.dll P5 : 6.0.2900.2180 P6 : 4110968c P7 : 0004e183
P8 : c0000409 P9 : 00000000
also, mm2 always crashes when i try to drag pictures.

"Graham Hughes" wrote:


> Have you tried any of the suggestions at www.papajohn.org crashes and hangs
> to see if they work?
>
> --
> Graham Hughes
> MVP Digital Media
> www.myvideoproblems.co.uk
> www.dvds2treasure.com
> www.simplydv.com
>
>
> "Wojo" wrote in message news:FqPBe.754$Zu1.210@trnddc04...
> > You have to remove SP2 as well and then reinstall that.
> >
> > "yaniv" wrote in message
> > news:90572F0E-562F-4D1E-83E9-87F49665A613@microsoft.com...
> >> hello everybody,
> >> i have windows xp sp2 pro.
> >> windows movie maker 2.1 always crashes.
> >> i would like to know how do i completely remove it and re-install it?
> >>
> >> yaniv,
> >
> >
>
>
>

Date:Fri, 15 Jul 2005 23:35:02 -0700 Author:

Re: remove and re-install

The version 2.0.3312.0 that your message gives is the original MM2.0 version
of moviemk.exe, not the version 2.1 one that would be with SP2.. something
like 2.1.4026.0 would be appropriate.

You may need to reinstall MM2.1... see the Setup > MM2,1 page of my website,

--
PapaJohn
Movie Maker 2 and Photo Story 3 website - http://www.papajohn.org

tips and tricks: http://www.simplydv.co.uk/simplyBB/viewtopic.php?t=4693

Online Newsletters: http://www.windowsmoviemakers.net/PapaJohn/Index.aspx

"yaniv" wrote in message
news:419F3032-177D-45DA-93ED-D10F61C3E77C@microsoft.com...

> it doesn't help.
> i'm adding the details of the crash message:
> EventType : BEX P1 : moviemk.exe P2 : 2.0.3312.0 P3 : 3e038613
>
> P4 : comctl32.dll P5 : 6.0.2900.2180 P6 : 4110968c P7 :
> 0004e183
> P8 : c0000409 P9 : 00000000
> also, mm2 always crashes when i try to drag pictures.
>
> "Graham Hughes" wrote:
>
>> Have you tried any of the suggestions at www.papajohn.org crashes and
>> hangs
>> to see if they work?
>>
>> --
>> Graham Hughes
>> MVP Digital Media
>> www.myvideoproblems.co.uk
>> www.dvds2treasure.com
>> www.simplydv.com
>>
>>
>> "Wojo" wrote in message
>> news:FqPBe.754$Zu1.210@trnddc04...
>> > You have to remove SP2 as well and then reinstall that.
>> >
>> > "yaniv" wrote in message
>> > news:90572F0E-562F-4D1E-83E9-87F49665A613@microsoft.com...
>> >> hello everybody,
>> >> i have windows xp sp2 pro.
>> >> windows movie maker 2.1 always crashes.
>> >> i would like to know how do i completely remove it and re-install it?
>> >>
>> >> yaniv,
>> >
>> >
>>
>>
>>

Date:Sat, 16 Jul 2005 02:46:07 -0400 Author:

Re: remove and re-install

still, doesn't help.
all dll files versions are ok, but still when i open the mmk and check for
it version it hasn't change.
here is a detail that can help maybe.
i have a built in service pack 2.
by the way, thank you all for your help

"PapaJohn (MVP)" wrote:


> The version 2.0.3312.0 that your message gives is the original MM2.0 version
> of moviemk.exe, not the version 2.1 one that would be with SP2.. something
> like 2.1.4026.0 would be appropriate.
>
> You may need to reinstall MM2.1... see the Setup > MM2,1 page of my website,
>
> --
> PapaJohn
> Movie Maker 2 and Photo Story 3 website - http://www.papajohn.org
>
> tips and tricks: http://www.simplydv.co.uk/simplyBB/viewtopic.php?t=4693
>
> Online Newsletters: http://www.windowsmoviemakers.net/PapaJohn/Index.aspx
>
> "yaniv" wrote in message
> news:419F3032-177D-45DA-93ED-D10F61C3E77C@microsoft.com...
> > it doesn't help.
> > i'm adding the details of the crash message:
> > EventType : BEX P1 : moviemk.exe P2 : 2.0.3312.0 P3 : 3e038613
> >
> > P4 : comctl32.dll P5 : 6.0.2900.2180 P6 : 4110968c P7 :
> > 0004e183
> > P8 : c0000409 P9 : 00000000
> > also, mm2 always crashes when i try to drag pictures.
> >
> > "Graham Hughes" wrote:
> >
> >> Have you tried any of the suggestions at www.papajohn.org crashes and
> >> hangs
> >> to see if they work?
> >>
> >> --
> >> Graham Hughes
> >> MVP Digital Media
> >> www.myvideoproblems.co.uk
> >> www.dvds2treasure.com
> >> www.simplydv.com
> >>
> >>
> >> "Wojo" wrote in message
> >> news:FqPBe.754$Zu1.210@trnddc04...
> >> > You have to remove SP2 as well and then reinstall that.
> >> >
> >> > "yaniv" wrote in message
> >> > news:90572F0E-562F-4D1E-83E9-87F49665A613@microsoft.com...
> >> >> hello everybody,
> >> >> i have windows xp sp2 pro.
> >> >> windows movie maker 2.1 always crashes.
> >> >> i would like to know how do i completely remove it and re-install it?
> >> >>
> >> >> yaniv,
> >> >
> >> >
> >>
> >>
> >>
>
>
>

Date:Sat, 16 Jul 2005 03:56:01 -0700 Author:

Re: remove and re-install

first of all - i got it .
in some way you all were right, i have a built-in sp2, so i hadn't thought
to install sp2-it doesn't appear in windows update but, after have no choise
i downloaded in from miicrosoft website and installed it.
the instalation has fixed everything.
thank you all

"yaniv" wrote:


> still, doesn't help.
> all dll files versions are ok, but still when i open the mmk and check for
> it version it hasn't change.
> here is a detail that can help maybe.
> i have a built in service pack 2.
> by the way, thank you all for your help
>
> "PapaJohn (MVP)" wrote:
>
> > The version 2.0.3312.0 that your message gives is the original MM2.0 version
> > of moviemk.exe, not the version 2.1 one that would be with SP2.. something
> > like 2.1.4026.0 would be appropriate.
> >
> > You may need to reinstall MM2.1... see the Setup > MM2,1 page of my website,
> >
> > --
> > PapaJohn
> > Movie Maker 2 and Photo Story 3 website - http://www.papajohn.org
> >
> > tips and tricks: http://www.simplydv.co.uk/simplyBB/viewtopic.php?t=4693
> >
> > Online Newsletters: http://www.windowsmoviemakers.net/PapaJohn/Index.aspx
> >
> > "yaniv" wrote in message
> > news:419F3032-177D-45DA-93ED-D10F61C3E77C@microsoft.com...
> > > it doesn't help.
> > > i'm adding the details of the crash message:
> > > EventType : BEX P1 : moviemk.exe P2 : 2.0.3312.0 P3 : 3e038613
> > >
> > > P4 : comctl32.dll P5 : 6.0.2900.2180 P6 : 4110968c P7 :
> > > 0004e183
> > > P8 : c0000409 P9 : 00000000
> > > also, mm2 always crashes when i try to drag pictures.
> > >
> > > "Graham Hughes" wrote:
> > >
> > >> Have you tried any of the suggestions at www.papajohn.org crashes and
> > >> hangs
> > >> to see if they work?
> > >>
> > >> --
> > >> Graham Hughes
> > >> MVP Digital Media
> > >> www.myvideoproblems.co.uk
> > >> www.dvds2treasure.com
> > >> www.simplydv.com
> > >>
> > >>
> > >> "Wojo" wrote in message
> > >> news:FqPBe.754$Zu1.210@trnddc04...
> > >> > You have to remove SP2 as well and then reinstall that.
> > >> >
> > >> > "yaniv" wrote in message
> > >> > news:90572F0E-562F-4D1E-83E9-87F49665A613@microsoft.com...
> > >> >> hello everybody,
> > >> >> i have windows xp sp2 pro.
> > >> >> windows movie maker 2.1 always crashes.
> > >> >> i would like to know how do i completely remove it and re-install it?
> > >> >>
> > >> >> yaniv,
> > >> >
> > >> >
> > >>
> > >>
> > >>
> >
> >
> >

Date:Sat, 16 Jul 2005 05:32:06 -0700 Author:

Re: remove and re-install

We have a knack in this group of all giving different answers and yet all of
us on some level being right.
But if your saying that your computer is new and came with XP SP2 then I
would, even though you have it fixed now, either contact the manufacturer
since there is apparently something wrong with your OEM disks or go to the
Microsoft website and order a free disk with SP2 on it so you have it in
case you ever need to do a reinstall.
The link for the free disk is:
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx
-Wojo

"yaniv" wrote in message
news:5E7CCD01-C4A3-4386-A303-6C095B94AF4A@microsoft.com...

> first of all - i got it .
> in some way you all were right, i have a built-in sp2, so i hadn't thought
> to install sp2-it doesn't appear in windows update but, after have no
> choise
> i downloaded in from miicrosoft website and installed it.
> the instalation has fixed everything.
> thank you all
>
> "yaniv" wrote:
>
>> still, doesn't help.
>> all dll files versions are ok, but still when i open the mmk and check
>> for
>> it version it hasn't change.
>> here is a detail that can help maybe.
>> i have a built in service pack 2.
>> by the way, thank you all for your help
>>
>> "PapaJohn (MVP)" wrote:
>>
>> > The version 2.0.3312.0 that your message gives is the original MM2.0
>> > version
>> > of moviemk.exe, not the version 2.1 one that would be with SP2..
>> > something
>> > like 2.1.4026.0 would be appropriate.
>> >
>> > You may need to reinstall MM2.1... see the Setup > MM2,1 page of my
>> > website,
>> >
>> > --
>> > PapaJohn
>> > Movie Maker 2 and Photo Story 3 website - http://www.papajohn.org
>> >
>> > tips and tricks:
>> > http://www.simplydv.co.uk/simplyBB/viewtopic.php?t=4693
>> >
>> > Online Newsletters:
>> > http://www.windowsmoviemakers.net/PapaJohn/Index.aspx
>> >
>> > "yaniv" wrote in message
>> > news:419F3032-177D-45DA-93ED-D10F61C3E77C@microsoft.com...
>> > > it doesn't help.
>> > > i'm adding the details of the crash message:
>> > > EventType : BEX P1 : moviemk.exe P2 : 2.0.3312.0 P3 :
>> > > 3e038613
>> > >
>> > > P4 : comctl32.dll P5 : 6.0.2900.2180 P6 : 4110968c P7 :
>> > > 0004e183
>> > > P8 : c0000409 P9 : 00000000
>> > > also, mm2 always crashes when i try to drag pictures.
>> > >
>> > > "Graham Hughes" wrote:
>> > >
>> > >> Have you tried any of the suggestions at www.papajohn.org crashes
>> > >> and
>> > >> hangs
>> > >> to see if they work?
>> > >>
>> > >> --
>> > >> Graham Hughes
>> > >> MVP Digital Media
>> > >> www.myvideoproblems.co.uk
>> > >> www.dvds2treasure.com
>> > >> www.simplydv.com
>> > >>
>> > >>
>> > >> "Wojo" wrote in message
>> > >> news:FqPBe.754$Zu1.210@trnddc04...
>> > >> > You have to remove SP2 as well and then reinstall that.
>> > >> >
>> > >> > "yaniv" wrote in message
>> > >> > news:90572F0E-562F-4D1E-83E9-87F49665A613@microsoft.com...
>> > >> >> hello everybody,
>> > >> >> i have windows xp sp2 pro.
>> > >> >> windows movie maker 2.1 always crashes.
>> > >> >> i would like to know how do i completely remove it and re-install
>> > >> >> it?
>> > >> >>
>> > >> >> yaniv,
>> > >> >
>> > >> >
>> > >>
>> > >>
>> > >>
>> >
>> >
>> >

Date:Sun, 17 Jul 2005 02:02:26 GMT Author:

Re: remove and re-install

I would second Wojo's post.

Graham

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


"Wojo" wrote in message news:S_iCe.10156$IJ1.739@trnddc02...

> We have a knack in this group of all giving different answers and yet all
> of us on some level being right.
> But if your saying that your computer is new and came with XP SP2 then I
> would, even though you have it fixed now, either contact the manufacturer
> since there is apparently something wrong with your OEM disks or go to the
> Microsoft website and order a free disk with SP2 on it so you have it in
> case you ever need to do a reinstall.
> The link for the free disk is:
> http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx
> -Wojo
>
> "yaniv" wrote in message
> news:5E7CCD01-C4A3-4386-A303-6C095B94AF4A@microsoft.com...
>> first of all - i got it .
>> in some way you all were right, i have a built-in sp2, so i hadn't
>> thought
>> to install sp2-it doesn't appear in windows update but, after have no
>> choise
>> i downloaded in from miicrosoft website and installed it.
>> the instalation has fixed everything.
>> thank you all
>>
>> "yaniv" wrote:
>>
>>> still, doesn't help.
>>> all dll files versions are ok, but still when i open the mmk and check
>>> for
>>> it version it hasn't change.
>>> here is a detail that can help maybe.
>>> i have a built in service pack 2.
>>> by the way, thank you all for your help
>>>
>>> "PapaJohn (MVP)" wrote:
>>>
>>> > The version 2.0.3312.0 that your message gives is the original MM2.0
>>> > version
>>> > of moviemk.exe, not the version 2.1 one that would be with SP2..
>>> > something
>>> > like 2.1.4026.0 would be appropriate.
>>> >
>>> > You may need to reinstall MM2.1... see the Setup > MM2,1 page of my
>>> > website,
>>> >
>>> > --
>>> > PapaJohn
>>> > Movie Maker 2 and Photo Story 3 website - http://www.papajohn.org
>>> >
>>> > tips and tricks:
>>> > http://www.simplydv.co.uk/simplyBB/viewtopic.php?t=4693
>>> >
>>> > Online Newsletters:
>>> > http://www.windowsmoviemakers.net/PapaJohn/Index.aspx
>>> >
>>> > "yaniv" wrote in message
>>> > news:419F3032-177D-45DA-93ED-D10F61C3E77C@microsoft.com...
>>> > > it doesn't help.
>>> > > i'm adding the details of the crash message:
>>> > > EventType : BEX P1 : moviemk.exe P2 : 2.0.3312.0 P3 :
>>> > > 3e038613
>>> > >
>>> > > P4 : comctl32.dll P5 : 6.0.2900.2180 P6 : 4110968c P7 :
>>> > > 0004e183
>>> > > P8 : c0000409 P9 : 00000000
>>> > > also, mm2 always crashes when i try to drag pictures.
>>> > >
>>> > > "Graham Hughes" wrote:
>>> > >
>>> > >> Have you tried any of the suggestions at www.papajohn.org crashes
>>> > >> and
>>> > >> hangs
>>> > >> to see if they work?
>>> > >>
>>> > >> --
>>> > >> Graham Hughes
>>> > >> MVP Digital Media
>>> > >> www.myvideoproblems.co.uk
>>> > >> www.dvds2treasure.com
>>> > >> www.simplydv.com
>>> > >>
>>> > >>
>>> > >> "Wojo" wrote in message
>>> > >> news:FqPBe.754$Zu1.210@trnddc04...
>>> > >> > You have to remove SP2 as well and then reinstall that.
>>> > >> >
>>> > >> > "yaniv" wrote in message
>>> > >> > news:90572F0E-562F-4D1E-83E9-87F49665A613@microsoft.com...
>>> > >> >> hello everybody,
>>> > >> >> i have windows xp sp2 pro.
>>> > >> >> windows movie maker 2.1 always crashes.
>>> > >> >> i would like to know how do i completely remove it and
>>> > >> >> re-install it?
>>> > >> >>
>>> > >> >> yaniv,
>>> > >> >
>>> > >> >
>>> > >>
>>> > >>
>>> > >>
>>> >
>>> >
>>> >
>
>

Date:Sun, 17 Jul 2005 18:49:47 +0100 Author:



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