--------------------------------------------------------------------------------

Bypass audio menus and talk to a real person when dealing with your Sony products. Simply call 800-222-7669. "When prompted by the automated voice system to answer ANY questions, just say ""Agent""". You will then be directed to an actual human CSR.

This shortcut and others are found at http://www.paulenglish.com/ivr/
This info was disclosed on ABC's World News Tonight.

Enjoy!