Supermediastore pricing policy. Not Nice.

[chas0039]

This is interesting. I just ordered a pack of TY from Supermediastore and before the item was even shipped they lowered the price by $4.44. I called and they said it would be no problem making a price adjustment. They later emailed me saying I could take a whopping 40 cents off of my next order. I confirmed this and this is in fact what they consider appropriate.

Amazon, Rima, and Newegg have all instantly credited me with the difference when the price dropped within 24 hours. None of them even considered this was anything exceptional. Meritline just last week paid to ship me replacement cases and paid to return the damaged cases, no questions asked.
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It is too bad. I would have considered it worth keeping a customer to spend a couple of bucks ( I even told them I was going to place another order today). Now I know what I am worth to them.....40 cents.

[lordsmurf]

I don't know. I'm not surprised. Stores are under no obligation to do this. I'm surprised Newegg, etc, did it for you in the past.

[chas0039]

Neither am I. The part I think is the worst is the adjustment for 40 cents. I would have accepted nothing. I would have been pleased with $4. But 40 cents is insulting. It shows they have a shallow concept of marketing and customer service.

[snafu099]

Well they lost you as a customer and I am sure some of us will give second thoughts before using them in the future.

An accurate but truthful report on how a company treats it customers posted to the net can have much greater positive or negitive effect than many retailers have yet to learn.

Thanks for the heads up.

[Conquest10]

I'm going to agree with you and say that Amazon is great. I had problems with one of the third-party sellers on their site and complained. I guess a lot more did as well as they are no longer in business together. The other day I bought something and ordered one day shipping. it didn't ship til the day after estimate and Amazon refunded my entire shipping costs. Beautiful. I love Amazon.