Intuit is dropping its controversial product activation policy, which drew criticism and suspicion from customers, who had to let the vendor note some basic information about their PC, tying it to their TurboTax package before they could use the software.

Intuit "did not get the response we had hoped" from its single tax season of product activation, said Steve Bennett, president and chief executive officer, speaking in a conference call reporting the company's quarterly earnings.

A disgruntled customer who had filed suit against the company for the way it implemented the new requirement described his reaction to Intuit's decision as "cautiously optimistic." Nevertheless, he is proceeding with the lawsuit, which also seeks compensation for users of TurboTax 2002.


PCWORLD
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