The customer is always right..... :)

[thecoalman]

After reading my comments in this thread https://www.videohelp.com/forum/viewtopic.php?p=1107477#1107477 I've come to the conclusion that I was wrong, the customer is Always Right .

Location: TheCoalMan's office
Time: 8 weeks ago

Brrrrrrrrrrrinng

TheCoalman: Hello *******Coal

Know it All Customer: Hello I want to order my coal.

TheCoalMan: Sure thing, I'll have there as soon as possible but due to the large amount of rain we have received over the last few months I'll have to wait until it dries out.

Know it All Customer: O.K. no problem


2 weeks later.....

Brrrrrrrrrrrinng

Know it All Customer: Hello, I'm still waiting for my coal when can I expect it.

TheCoalMan: As I explained to you before the ground is very soft and due to where I have to drive across your lawn it's a very good possibility that I may get stuck. At the very least I'm going to damage your lawn.

Know it All Customer: O.K. well as soon as possible.


2 weeks later, still very soft

Brrrrrrrrrrrinng

Know it All Customer (getting irate and snotty): When are you bringing my coal the ground is more than dry enough, I just drove my lawn tractor across it with no trouble.

TheCoalMan: Sir, I'm still having trouble with lawns even on flat ground. Considering the fact that your lawn has a grade to it I'm not going to bring it until I know I won't get stuck.

Know it All Customer: I'm depending on you. I ordered this a month ago and it's still not here. I'm forced to use my other heating and it's costing me a fortune.

TheCoalMan: Sir, I am not god, I cannot control the weather. Nor can I control where it is you have located your coal bin. If you wish I can bring it tommorrow and put it on your driveway.

Know it All Customer: I don't want it on the driveway I want it in the window.

TheCoalMan: Fine, as soon as I feel confident that I won't get stuck I'll bring it....

Know it All Customer: OK, I'll be expecting your call shortly.

3 weeks later, weather finally breaks for a few days.



Brrrrrrrrrrrinng

Know it All Customer: Hello

TheCoalMan: Hello, I want to bring your coal tommorrow.

Know it All Customer (still very snotty): Oh really, I was beggining to think you weren't in the coal business.

TheCoalMan (fights urge to reach through phone line and strangle customer): Excuse me?

Know it All Customer: Nevermind that will be fine.

TheCoalMan: Ok see you in the morning.


Next morning....

TheCoal Man arrives at stated time, drives across nicley landscaped lawn leaving 3 and 4 inch number 11's. Something similar to this...... ll ll Doesn't get stuck though. Best part is due to the configuration of the house The CoalMan has to make a complete circle all the way around the house except the 20 feet where the driveway is.



Know it All Customer:

TheCoalMan: :P

Exit TheCoalMan down driveway with grin from ear to ear.



Yep, the customer is always right!

[thecoalman]

oops wrong forum.......

[hech54]

The customer is always right.....handed...

[VCDHunter]

oops wrong forum.......

Indeed, would you please keep all coal delivery posts to the "Coal" forum.

Mods can we get this moved ? :P

[Conquest10]

I would love to have seen his reaction to that.

[pacmania_2001]

Sounds like a customer I was helping at my parents work yesterday:

Customer: How much for a regas on a '94 Honda Legend?

Me: It'll be $90

Customer: That's crap, I know a guy who does it out the back of his van for $70. What do you say to that?

Me: I'd say go get it done by him and then when it leaks because he didn't do it properly you can come back to us and pay $90.

[mrtristan]

Hey coalman, do you have your own business?

[glockjs]

that's awesome, maybe you should have just drove your initials in the lawn too while you were at it

[thecoalman]

Sounds like a customer I was helping at my parents work yesterday:

Customer: How much for a regas on a '94 Honda Legend?

Me: It'll be $90

Customer: That's crap, I know a guy who does it out the back of his van for $70. What do you say to that?

Me: I'd say go get it done by him and then when it leaks because he didn't do it properly you can come back to us and pay $90.

I get the same crap, people find a better price and think there getting a better deal. They usually wind up with a sub-standard product or just get ripped off.

Hey coalman, do you have your own business?

Sure do, fourth generation. My Great-Grandfather did what I do with a horse and wagon. He's in my Avatar as is my Grandfather. www.coaldelivery.com It's basically a delivery service but specialized. I can fill a bin up to the rafters without touching a shovel or entering the house. I can deliver more heat faster than a oil truck...... I'd better stop I'll have the whole page filled up.

that's awesome, maybe you should have just drove your initials in the lawn too while you were at it

I'm sure it will make a interesting conversation piece for Thanksgiving dinner.

Know it all Customer's Brother: So Joe what happened to the lawn.

Know it All Customer: Ahherrrrrrr, nothing

[pacmania_2001]

Sounds like a customer I was helping at my parents work yesterday:

Customer: How much for a regas on a '94 Honda Legend?

Me: It'll be $90

Customer: That's crap, I know a guy who does it out the back of his van for $70. What do you say to that?

Me: I'd say go get it done by him and then when it leaks because he didn't do it properly you can come back to us and pay $90.

I get the same crap, people find a better price and think there getting a better deal. They usually wind up with a sub-standard product or just get ripped off.

I know the guy is shoddy whose doing it for $70 because my parents business has fixed up quite a few cars he's done a bodgy job on. I normally tell that to the customers when they say that but this guy was just a jerk so I thought he could learn the hard way.

[thecoalman]

I know the guy is shoddy :

Must be same guy I know.