DVDR return advice

[Dignan]

Hey there,

Here's the situation. I purchased 50 Ritek dvdrs from shop4tech and recieved them on friday. As it turns out my NEC 1100A writer will only write dvd+rs.


Anyway, when I visited shop4techs website to check out their return policy they state they can refuse to returns due to 'incompatability' or 'wrong products ordered' (see below) What should I do? I really can't afford to blow 50+ bucks on stuff I can't use. What should I tell them so they agree to exchange them for credit or dvd+rs? Any suggestions?



shop4tech return policy:

"In some cases, we reserve the right to refuse returns of any products -- if they are returned due to "incompatibility", "wrong products ordered" or other customer mistakes and ordering errors, or if your items are returned after our 30 Day Satisfaction Guarantee has expired. If such returns are accepted, a 15% restocking fee may apply. Other limits and conditions may apply, see our Guarantee Page)."



How do I return my product?


RMA FOR REPLACEMENT/CREDIT

After the form below is submitted, you will receive an email that gives you an RMA Number and our Return Shipping Address to ship your returned items to. The RMA Number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept return shipments without an RMA Number on their shipping label.

30-DAY GUARANTEE: Customers are responsible for paying all return shipping costs. Our 30 Day Satisfaction Guarantee applies to any of our bulk no-logo products, not to "Brand Name" type products from companies such as Sony, Kodak, Verbatim, TDK and so on. Those companies have their own warranties (see their own individual web sites). If you decide to return any of our bulk no-logo products during the 30-day guarantee period after your initial purchase, you can receive credit for all unused or reselleable products, if they are properly identified, and packaged, so they arrive in excellent condition, and with any and all original packaging and support materials. Any missing, damaged, or used products cannot be credited. Please be sure to include all original packaging and documentation. This will help us ensure you get the maximum credit for your returned items. Please attach labels on all products clearly identifying them with product codes, descriptions, etc., so they can be easily identified by our warehouse personnel for giving you proper credit. Unlabeled, unrecognizable products cannot be credited. In some cases, we reserve the right to refuse returns of any products -- if they are returned due to "incompatibility", "wrong products ordered" or other customer mistakes and ordering errors, or if your items are returned after our 30 Day Satisfaction Guarantee has expired. If such returns are accepted, a 15% restocking fee may apply. Other limits and conditions may apply, see our Guarantee Page).

WRONG ITEMS SHIPPED? In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. If that has happened, please call us immediately and directly using our toll-free number at 866-907-3626 so we can send you a "call tag" to have the incorrect shipment picked up at our expense.


To return a product for a replacement, please submit the completed form below and allow 2 business days for Shop4Tech.com to issue your RMA number. You will need your invoice to complete this form.

[Dignan]

I just spoke with them......we'll see if they charge me shipping and a 'restocking fee'