Hello all,

I have a question that I would like to put to you here in the hope that I may find some answers.

In the UK there is a popular TV Soap Opera called “EastEnders” that belongs to BBC, and there is another service that shows the repeats called “UKTV”.

On BBC iPlayer, the show looks sharp and crisp (despite it being an SD show), yet if I watch the same episode via UKTV Play (now re-branded “U”), it is less sharp with loss of detail, and the picture is also cropped.

My question is why this would be? Why would the episodes look good on iPlayer but just average on U?