Failed to refresh tokens: Identity record was not found

[dwk33]

Using devine dl with the ALL4 service, I get the error in the title, and I can't see why. It used to work, and other sites like ITV work, so I'm wondering if I need to clear tokens (whatever they may be) or if the channel4 service has changed. I can access titles directly by logging onto channel4, so my account seems to be OK.

Any ideas?

dwk33

[iamghost]

what program url?

[dwk33]

There's more than one, but here's the online viewing URL: https://www.channel4.com/programmes/helsinki-crimes/on-demand/75345-001. This is accessible if I logon to channel 4, and the credentials are in the devine.yaml file. It used to work!

For ALL4, you don't (didn't) need the URL, just the episode (S1E1 say) and the name (helsinki-crimes). So "devine dl -q 720 -w s1e1 ALL4 helsinki-crimes" is (was) the format, but I don't think it works for anything now.

dwk33

ETA: Log file attached, in case it helps

[dwk33]

Solved, thanks indirectly to a posting by Tom Saurus!

The solution was to delete the devine cookie for ALL4, which for me is at c:\dwk33\AppData\Local\devine\Cache\ALL4. The file has the form tokens*.json. Then it all just worked

dwk33